Work History

• 8/2020 - 0/0

  Direct express freight

  Warehouse Dockhand All Rounder: General dockhand assistant in loading taut liners for interstate freight , strapping trucks and various admin work.

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• 6/2020 - 3/2021

  1800drivers

  MR/HR Driver: Casual work HR Local driver working for Bakery company

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• 2/2019 - 2/2021

  Murrays Australia

  Travel Consultant: Logistics of Murrays coaches and limousines. Advising , depot , waiting , passengers aboard and the terminations of daily segments of scheduled job in the transportation of customers. Dealing with break downs and rostering.

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• 9/2017 - 2/2019

  Enterprise Rent-A-Car

  Branch Manager: * Oversee operations as Branch Manager Sydney City * Exceed focus on four pillars of Business Moto * Exceed high level of customer service * Actively address customer concerns and attentively initiate relevant action * Improved ways of developing the business in relation to training programs * Active in internal meetings with internal and senior staff

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• 9/2016 - 9/2017

  Australian Truck and 4WD Rentals Campbelltown

  Counter Supervisor: * Assist Branch Manager in reaching Branch goals and targets * Competent with consistent high level of customer service * Actively address customer concerns and produce outcomes * Maintaining draw balance at the end of each shift * Willingness to adapt and learn new and improved ways of developing the business

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• 10/2012 - 9/2016

  Hertz Australia Sydney Airport

  Counter Service Supervisor: * Front desk point of contact for customer service to new and existing clients * Maintained ongoing training and internal personal development with a view to continuously improving customer service standards individually and within the team * Active in internal meetings with internal and senior staff * Actively address customer concerns and attentively initiate relevant action * Competent and active in promoting Gold Service * Competent in Net Promotor Score Programs

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• 5/2005 - 10/2012

  Europcar Sydney Domestic and International Airport

  Privilege and Customer Service Duty Manager: * Assist the Branch Manager to develop staff and the Business in order to achieve and exceed branch targets, while controlling fleet and managing a total of 22 staff * Ensure that the branch delivers excellent levels of customer service and maximizing profitability at all times * Prepare Rental Agreements and provide express pick up service for Privilege Customers * Promote and sell "Europcar Privilege" products and services to prospective customers * Assist staff and all Privilege Customers, in areas of conflict resolution, to ensure that Net Promoter Score is achieved * Ensure safety and security of staff, customers, premises, vehicles, cash and equipment by encouragement via company policies and procedures at all times * Ensure EOD banking completed and balanced * Ability to be flexible in an evolving work environment

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• 6/2007 - 7/2009

  Disability Professionals

  Residential support worker: * Provide quality support services to people with a Disability or Mental Health Issue * Reporting day to day activities and clinical matters to Manager and or Case Manager * Provide training to consumers in the area of daily living skills to enhance their independence * Provide transport to residents to enhance their community based activities and integration * Commitment to work with people with a Disability and Mental Health Issues * Risk management with vulnerable and disabled patients * Transition consumers out of hospitals into the community and assist in their independence * Establish accommodation and safe living environments * Adhere to OH&S, Policy and Procedures * Enhance residents' rights in accordance with the Disability Service Act and Mental Health Act and actively promote positive work environments in accordance with the Acts

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• 6/2007 - 7/2009

  New Horizons Enterprizes PTY LTD/ Disability Profe

  Residential support worker: Provide quality support services to people with a Disability or Mental Health Issue Reporting day to day activities and clinical matters to Manager and or Case Manager Provide training to consumers in the area of daily living skills to enhance their independence Provide transport to residents to enhance their community based activities and integration Commitment to work with people with a Disability and Mental Health Issues Risk management with vulnerable and disabled patients Transition consumers out of hospitals into the community and assist in their independence Establish accommodation and safe living environments Adhere to OH&S, Policy and Procedures Enhance residents' rights in accordance with the Disability Service Act and Mental Health Act and actively promote positive work environments in accordance with the Acts

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