Work History

• 3/2020 - 10/2022

  toll auto

  MR/HC driver: Local regional runs moving cars

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• 1/2018 - 1/2022

  linfox

  HC driver: Local and country runs HC driver

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• 6/2019 - 1/2020

  Transport Sydney Trains

  HR Truck Driver: Transporting Boggies and Air-Conditioners to and from Aurban Maintenance Centre. Ensuring load is secure. Pre- start vehicle inspection. Transportation of wide-loads. drove auto train boggies, carrying train chassy pulling containers locally

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• 11/2018 - 4/2019

  linfox

  HR Truck Driver: Ensuring safe delivery of mining equipment from Sydney to Wollongong, New Castle, Lithgow. Bulk delivery and multi-drop. Pre-start vehicle inspections. Completing daily safety check. Ensure adherence to company policy and procedure, requirements and safe operating procedures. Ensure safety procedures are followed at all times, in all work areas. drove auto mitsubishi tautliners and flat tops hauling mining equipment interstate

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• 1/2014 - 11/2017

  Armaguard Currency Management

  Causal Road Crew: Armaguard is an iconic Australian brand established over 70 years ago and has become the dominant player in the Australian Currency Management market. They have done this by providing the most cost effective and comprehensive range of currency logistics, currency management, ATM management and related services. Employed as a Casual Road Crew Operator, I have contributed to the organisation by providing exceptional customer service, exceeding KPIs while providing a safe and secure environment for currency transportation. RESPONSIBILITIES ? Ensure adherence to company policy and procedure, Security legislative requirements and safe operating procedures ? Provide ATM servicing while maintaining a secure and safe work environment for colleagues, clients and the public ? Provide transportation of all cash and coin to and from clients ? Adhere to strict security and operational procedures and rules ? Perform physically demanding manual handling tasks whilst maintaining correct manual handling procedures, according to training ? Meet customer expectations by providing high quality service in a timely fashion ? Deliver detailed and accurate documentation, report back to management ? Document security content in contemporaneous notes to be used as legal records of incidents and interactions to assist in investigations ? Perform tasks in a team environment to achieve a desired outcome ? Preserve companies WHS record by reporting hazards and near misses ? Assist in "On The Job Training" for all new employees ? Provide accurate and relevant information to Dispatch Co-ordinator/ Supervisor

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• 1/2011 - 10/2013

  AUSTRALIAN TURF CLUB

  Asset Protection Officer: The Australian Turf Cub is a leader in the Racing world and is one of the world's most desirable destinations for thoroughbred racing, events and hospitality. With 220 highly-skilled employees who pride themselves on delivering 123 race meetings per year, the Australian Turf Club easily manages the four premier racing and entertainment venues in Australia. As an Asset Protection Officer, I fulfilled the immense responsibility of securing the satisfaction, safety and well being for staff, patrons and property. CUSTOMER SERVICE RESPONSIBILITIES ? Effectively liaised with high-profile clients, including the NSW Premier, Parliamentary Officers, and managing directors of numerous international corporations ? Maintained a detailed understanding of the intent and application of numerous legislations governing the delivery of security and customer service ? Tactfully handled customer disputes, actively listening, explaining the organisational position and offering satisfactory solutions ? Approached all customers with an open, relaxed and professional demeanour, quickly establishing an easy rapport ? Collaborated with all levels of management to achieve business objectives and customer satisfaction SECURITY AND SAFETY RESPONSIBILITIES ? Possessed and maintained a contemporaneous notebook, designed to provide a legal record of all encounters, incidents and interactions ? Reviewed all safety management systems, SOP's, ensuring implementation of RSA & RCG policies ? Quickly and correctly identify issues that require additional assistance or referral to management ? Assisted in surveillance, investigation and observation during internal and criminal investigations ? Provided clear detailed and unambiguous reports, including WHS, EOS, incident, and risk reports ? Displayed commitment to professional development, actively seeking opportunities for growth ? Liaised with numerous professionals, including Admin, Management, and Key Stakeholders ? Conducted thorough WHS assessments, ensuring compliance with relevant WHS legislation ? Provided formal WHS/Security Risk reduction training and education to all security staff ? Performed CIT duties according to government policies and organisational protocols ? Supervised and managed all trades and contractors while performing duties onsite ACHIEVEMENTS ? I have successfully managed numerous events and race days with 20000-30000 attendees and up to 60 security staff, achieving complete customer satisfaction and property and personnel safety. ? I created and successfully implemented a Lost and Found Policy to replace the existing disorderly and time consuming processes, thereby reducing theft, patron and staff confusion: - Installed a spreadsheet recording the property details, staff and customer ID and date, time and location of loss - Established a 3 month storage expiration date, at which point the item would be offered to the finder as a goodwill gesture, with all details recorded in a Statutory Declaration - Required a record of all unwanted items being donated to St Vincent's De Paul, greatly reducing internal theft

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