Work History

• 8/2018 - 7/2019

  GATEWAY MOTORWAY SERVICES AUSTRALIA Brisbane, QLD

  Motorway Response Officer: Work in a specialised technical workforce of 25 people in the Incident Response sector and perform duties as a traffic incident responder on the Gateway and Logan Motorway • Assist in the development of methods to improve traffic flow during incidents, ensuring to keep the public and emergency services safe 24/7 • Travel to assigned routes to assist emergency response agencies during incidents, clearing travel lanes of disabled vehicles and debris • Assist emergency response personnel by implementing required traffic control and other associated tasks • Record incident response activities at incident scenes and assist stranded motorists by providing basic services • Assist the public with vehicle breakdowns and minor vehicle repairs, light/medium vehicle recovery and tows to safety and assist with heavy haulage

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• 1/2018 - 8/2018

  AWX LABOUR HIRE Brisbane, QLD

  General Construction Labourer: • Performed a variety of tasks at construction sites, following directions from supervisors and other skilled tradesmen • Carried out a wide array of duties that included traffic controlling, site preparation and clean up, demolition, loading and delivering materials, jackhammering, trenching, and concrete labouring • Operated and cared of all sorts of construction equipment, machines and tools such as blowtorches, forklifts, levels, lifts, power drills, grinders, saws, pressure washers, and water spraying equipment • Complied with WH&S and analysed/planned work tasks to ensure the safety and security of all staff

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• 1/2017 - 1/2018

  VODAFONE HUTCHISON AUSTRALIA Brisbane

  Retail Sales Associate: • Consistently surpassed monthly KPIs and successfully lifted store customer experience from 54% to 78.4% • Worked closely with the leadership team to develop sales strategies and identify sales opportunities • Applied suggestive selling techniques and developed/implemented effective visual merchandising techniques and compelling sales floor displays to generate additional sales • Formulated and delivered several strategies to improve customer care such as checklists, surveys, weekly employee one- on-one reviews, monthly incentives (awards and prize) for outstanding performance • Stayed abreast and well informed with all current products sold by the store, so as to educate customers on product features and availability, respond to enquiries, and offer suggestions • Provided a welcoming atmosphere by greeting customers as they enter and offering personal assistance • Requested extra training and constructive criticism to improve sales and customer service skills further • Served as a Customer Experience Specialist and served as the store expert in all Apple products • Established and maintained positive relationships and interactions with customers and co-workers • Maintained sufficient inventory level by helping with ordering strategies based on consumer demands and buying patterns • Undertake other store activities to help in optimising and exceeding sales targets, profitability and customer service satisfaction

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• 11/2012 - 12/2016

  Department of defence (ARMY)

  Artillery Observer: Helped managed close-knit teams through the development of contingency plans, setting team goals, allocating resources, monitoring day-to-day work activities and authoring management reports • Gathering battle space intelligence using high-tech equipment such as night-vision binoculars, laser rangefinders and thermal surveillance systems • Coordinated the employment of aviation and artillery assets under operational conditions • Participated in 2 deployments to the middle east • Managed short notice tasks including planning, management of resources and administration • Completed an international project in Malaysia, training and mentoring junior staff in a variety of military skills • Carried out constant maintenance of multi-million dollar equipment systems and cutting-edge weapons technology as well as a fleet of vehicles • Maintained an inventory of stores and equipment by ensuring the effectiveness of a large logistics chain to make sure the team was both physically and logistically able to fulfil the requirements of an extensive exercise at multiple locations • Worked within a sophisticated logistics management system to audit, procure and monitor stock • Completed training in First Aid & CPR, medical, response, radio operations, rescue for small groups of casualties, and how to act in a wide range of emergency situations

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• 6/2008 - 11/2012

  CALESTE CATERING PTY LTD Macquarie Park, NSW

  Caterer (Part Time): • Prepared event spaces prior to functions; arrange tables and chairs, properly set tables with linens and place settings • Dealt with customer service complaints and queries, assuring guests were satisfied to cultivate repeat and referral businesses • Followed catering protocol as well as company health and safety policies and procedures • Attended to guests' needs, demonstrating exemplary customer service in all interactions for the duration of the event

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• 5/2010 - 11/2012

  CLS LANDSCAPING

  Labourer / Offsider: • Worked outdoors to improve the functional or aesthetic look of landscaping project for commercial and residential clients • Assisted with the construction of outdoor decks, retaining and feature walls, laying of turf, and designing landscaping works • Adhered to Work Health & Safety Act and regulations concerning any manual handling and in conjunction with safe chemical storage

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• 8/2007 - 4/2010

  NORTHMEAD MCDONALDS Sydney, NSW

  Crew Member: • Maintained cleanliness and organisation throughout the store as well as ensured food items were prepared according to the company's standards of quality, consistency, and timeliness • Routinely checked food quality and temperature while enforcing proper sanitation procedures to meet established health and safety protocols • Observed strict compliance with applicable legislation and mandatory health and hygiene requirements in preparing, handling, and serving food and beverage items

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