Work History

• 7/2011 - 9/2019

  Quality Care Nursing Agency

  Community Worker: Working with Quality Care Nursing Agency Key Duties and Responsibilities * Perform personal care work and support with domestic tasks including cleaning, shopping, cooking, feeding and bathing * Assist clients with personal hygiene and toileting/continence management * Assist clients with mobility and use ceiling hoist systems when required * Implement behavior intervention and support programs * Engage clients in community access activities * Liaise and develop partnerships with community groups * Recognize potential emergency, analyze situations accurately, develop strategies to deal such situations * Participate in a team structure * Understand and respect the linguistic and cultural diversity of the people. * Support individual planning process to identify goals and objectives that meet their individual needs and choices * Ensure that occupational Health and Safety Policies and Procedures are implemented and complied accurately * Assist clients with budgeting and shopping * Assist case management team in identifying potential problems * Keep the track of client's reports, documents and discharge notes. * Responsible for the direct care of clients. Achievements * Developed skills of working with culturally diverse clients. * Worked effectively in supporting and dealing with challenging behaviors * Gained experience to deal with risks at workplace. * Developed experience and skills in various home care activities * Enhanced good communication and listening skills while working with culturally diverse colleagues. * Achieved good leadership skills ;/ * take initiative to perform the duties.

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• 1/2010 - 6/2011

  Mail Call Couriers

  Delivery Driver: Key Duties and Responsibilities * Deliver a wide variety of items to different addresses and through different routes * Follow routes and time schedule * Load, unload, prepare, inspect and operate a delivery vehicle * Ask for feedback on provided services and resolve clients' complaints * Collect payments * Inform customers about new products and services * Complete logs and reports * Follow the regulations and safety standards from RMS Achievements * Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the company premises * Maintained complete and appropriate records regarding the dispatches made and invoices generated * Monitored the stock present in the inventory and communicated with the customers in a professional manner * Maintained complete records regarding the invoices, production shipped, and special instructions regarding shipments * Looked after the loading and unloading of the shipments, assisted in the delivery procedures, and implemented ways to enhance the warehouses * Regularly and responsibly handled the customer service complaints and resolved them with complete customer satisfaction

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