Work History

• 5/2016 - 1/2020

  Honeycube

  Sales Representative: Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements. ● Set up appointments with potential and current customers to promote new products and services. ● Researched potential clients and markets to prepare for appointments. ● Adapted sales techniques to specific clients and promoted products based on individualized client needs. ● Utilized various sales techniques to develop relationships with customers and drive sales. ● Led educational training seminars and product demonstrations. ● Implemented marketing strategies and techniques, increasing revenue and customer satisfaction. ● Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.. ● Demonstrated products and specific features at customer locations and special events. ● Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. ● Networked at events and by phone to expand business profits and revenues. ● Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities. ● Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.. ● Monitored weekly sales to write reports for senior leadership and streamline operational processes. ● Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. ● Met frequently with technical, product management and service personnel to stay current on company offerings and business policies. ● Responded to telephone and in-person requests for information. ● Delivered quality service by following up with customers during and after installations to ensure customer satisfaction. ● Implemented sales and new business opportunities in new markets to achieve bottom-line results. ● Provided sales consultations on functional and stylistic benefits of each custom product. ● Branded products through effective salesmanship and maintained long-term relationships with clients. ● Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close. ● Managed projects through effective budgeting, scheduling and complex problem-solving. ● Recommended accurate and effective solutions to customers after identifying problems. ● Communicated with customers to understand needs and recommend appropriate solutions. ● Created and executed reorganization plan, training and development programs and implemented process improvements. ● Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts. ● Conducted troubleshooting of sales and service operations to increase profitability and bring positive organizational change. ● Created effective organizational systems for reports, agendas, contracts and records. ● Initiated sales strategies by recruiting new clients through approved methods. ● Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships. 2

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• 5/2016 - 1/2020

  Honey Cube

  Sales Representative: Executed project management with effective budgeting, scheduling, and problem-solving. Identified customer needs and devised individualised sales strategies. Managed relationships with customers and conducted post-sale customer satisfaction evaluation to determine areas of improvement. Arranged and performed consultative sales appointments. Executed networking and conducted market research to identify potential clients. Managed problematic accounts and evaluated inventory needs. ● Boosted revenue from $70k to $120k in six months by building long-term customer relationships and ensuring customer satisfaction. ● Improved sales staff knowledge by spearheading educational training seminars and product demonstrations. ● Streamlined operational processes by monitoring and reporting on weekly sales. ● Drove process improvements by creating and executing reorganisation plan, launching training and development programs, and conducting troubleshooting of sales and service operations. ● Secured new business by cold-calling area business leaders and establishing contracts.

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• 4/2006 - 3/2016

  Furniture Removals

  Owner Driver: Owned Business, Safe & Sound Removals Pty. Ltd. - Auburn, 2144, NSW ● Used hand-held scanners and physical logs to accurately track item movements. ● Kept storage areas organized, clean and secure to fully protect company assets. ● Coordinated daily work strategies, following oral and written instructions to properly move and ship products. ● Prevented load shifting or damage by using bracing and strapping techniques. ● Prepared pallets of boxes for easy transportation between customer and storage locations. ● Wrote detailed checklists to streamline job site walkthroughs and maintain customer satisfaction. ● Navigated straightest route to reduce mileage on company trucks and speed up delivery. ● Moved furniture and boxes using utility dolly and truck ramp. ● Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners. ● Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility. ● Recorded information, shortages and discrepancies to keep records current and accurate. ● Operated moving truck safely to deliver items to destination without nicks or scratches. ● Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns. ● Informed purchasing team of missing or damaged items immediately when unloading and receiving. ● Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds. ● Inspected ingoing and outgoing shipments to verify accuracy and prevent errors. ● Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. ● Verified quantity and description of materials received by checking merchandise against packing list. ● Strapped items down over protective padding to secure throughout transportation. ● Surrounded items in cling film, padded blankets and tape to protect from damage. ● Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability. ● Streamlined material delivery processes which increased efficiency and reduced downtime. ● Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery. ● Emptied aisles of debris, cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor. ● Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first. ● Assembled orders and packed items for shipment, conveying orders to shipping personnel. ● Removed jams and unblocked conveyor system to maintain flow of goods. ● Drove vehicles to deliver products and picked-up rejected or defective materials for return. ● Shipped material and performed boxing, packing, labeling and preparation of any related documents. ● Kept warehouse clean and organized to maximize team efficiency and productivity. ● Arranged items at destination according to customer requests and instructions. ● Alerted supervisors and coworkers of hazards and other issues for quick resolutions. 3

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• 7/2000 - 5/2005

  Impressive Building

  GENERAL Construction Labourer: ● Gathered and disposed of work site debris to remove safety hazards and boost team productivity. ● Provided accurate measurements and estimates for all projects. ● Installed new structures, updated systems and replaced worn components to bring buildings up to current codes. ● Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs. ● Managed independent resolutions of site issues to keep workers on-task and prevent more complex issues. ● Helped project managers develop work schedules for overall projects and individual stages. ● Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads. ● Consulted with customers to understand desires and help each owner meet individual property objectives. ● Erected and removed temporary structures such as trench liners and scaffolding to meet team needs. ● Loaded and unloaded building materials used for construction. ● Directed traffic away from hazardous locations, protecting team members and general public. ● Provided first class customer service to meet all deadlines with guaranteed satisfaction. ● Monitored materials inventory and requested items for restocking for each job. ● Used radios and hand signals to coordinate communication between equipment operators and ground workers. ● Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment. ● Used measuring tools such as gauges and tape measure to identify conforming parts during production. ● Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness. ● Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. ● Loaded, unloaded and moved material to and from storage and production areas. ● Determined materials needed for daily shift and loaded vehicles with equipment and supplies.

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• 7/1995 - 4/1999

  Zihni Shipping

  GMDSS Marine Radio Operator: Turkey ● Operate radio equipment in order to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations. ● Turn controls or throw switches in order to activate power, adjust voice volume and modulation, and set transmitters on specified frequencies. ● Broadcast weather reports and warnings. ● Conduct periodic equipment inspections and routine tests in order to ensure that operations standards are met. ● Coordinate radio-related aspects of locating and contacting airplanes and ships that are missing or in distress. ● Examine and operate new equipment prior to installation in order to ensure that it performs properly. 4 ● Operate sound-recording equipment in order to record signals and preserve broadcasts for purposes such as analysis by intelligence personnel. ● Repair radio equipment as necessary, using electronic testing equipment, hand tools, and power tools. ● Review applicable regulations regarding radio communications, and report violations. ● Send, receive, and interpret coded messages. ● Set up antennas and mobile communication units during military field exercises ● Communicate with receiving operators in order to exchange transmission instructions. ● Determine and obtain bearings of sources from which signals originate, using direction-finding procedures and equipment. ● Maintain station logs of messages transmitted and received for activities such as flight testing and fire locations. ● Monitor emergency frequencies in order to detect distress calls and respond by dispatching emergency equipment.

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