Last Activity:
About Me:
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Receptionist
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Order Picking
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Organising delivery runs
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Customer Service Queries
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Data Entry
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Raising Invoices
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Sales
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Stores/Warehouse
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Food Related Trades
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Bar and Gaming .
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Bartender
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Dispatch
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Front of House
Work History
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6/2020 - 7/2020
MEMBER SERVICES
Member Services Consultant: (Contract) Dental Protection Limited Duties â— Respond to all member enquiries via email â— Allocate and Process all BPAY/Credit Card payments via Pivotal â— Direct Debit set up â— Updating all data in Pivotal â— All member policy amendments and category changes â— All Public Liability enquiries â— All Indemnity Insurance enquiries â— Process and send all Certificates of Currency and Tax Invoices
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3/2020 - 4/2020
Electoral Commission Queensland
CUSTOMER SERVICE: High Volume Contact Centre - Up to 8000 calls a day
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7/2018 - 3/2020
State Election
Carer for terminally ill family member:
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1/2018 - 7/2018
market direct campers
WARRANTY CLAIMS OFFICER: Duties â— Liaising with general public, Clients, Repairers on all warranty claims â— Answering incoming calls and assisting all callers with information on general information, products, warranty parts and warranty processes â— Picking and Packing all parts â— Assisting customers with purchases of new off road camper trailers and caravans â— Maintaining professionalism and confidentiality at all times â— Assisting all customers with their warranty claim from beginning to end â— Meeting KPI's on closing warranties
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1/2017 - 10/2017
Flight Centre Travel Group
RETAIL TRAVEL CONSULTANT: Duties â— Liaising with clients in person, over the phone and email to discuss travel arrangements â— Converting all enquiries into sales and meeting and exceeding sales targets â— Advising clients on suitable options for domestic or international destinations, tours accommodation, transport, insurance and fares â— Building, maintaining and strengthening client relationships to ensure satisfaction and retention â— Recognising opportunities for promotion and cross selling of products â— Promoting and booking travel arrangements â— Keeping up to date with all travel disruptions â— Conflict resolution â— Positively influence the customers experience by offering information, promotion and information to potential new customers and any other client who makes inbound contact with Flight Centre â— Work with business areas to improve service to customers by identifying trends, improvements and concerns
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1/2016 - 1/2017
Allianz Australia
SALES AND SERVICE SPECIALIST: Duties â— Sales and Service incoming phone calls â— Achieving first point of contact resolution â— Providing high level support to internal and external clients â— Building, maintaining and strengthening client relationships to ensure satisfaction and retention â— Recognising opportunities for promotion and cross selling of products â— Maintain up to date knowledge of process, products and services â— Ensure compliance with Allianz policies â— Positively influence the customers experience by offering information, promotion and information to potential new customers and any other client who makes inbound contact with Allianz â— Work with business areas to improve service to customers by identifying trends, improvements and concerns
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8/2015 - 1/2016
Customer Contact
FRAUD OFFICER: (Contract) INDUE LTD/CONCENTRIX Duties â— Complete and respond to all email and phone enquiries from customers/clients and businesses â— Provide assistance and support to customers by responding to their enquiries and complaints relating to implementation and use of products and services â— Maintain call logs, issues registers and/or databases to ensure accurate records â— Act as 1st point of contact for clients to listen, assess and address their enquiries or issues in a helpful manner â— Direct and immediate resolution of the issue or escalation to subject matter expert (in these cases, monitor/follow up and action through to resolution â— Liase with risk/fraud team on processes and systems for the effective management of potential fraud exposure â— Ensure an effective working relationship is maintained between all clients â— Directly contribute to an interactive positive teamwork environment and actively promote a culture of service excellence â— Adherence to legislative, compliance and best practice requirements â— Provide assistance with reporting, project work and other ad hoc management tasks as required
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9/2013 - 8/2015
Casual Jobs
SALES REPRESENTATIVE:
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8/2011 - 9/2013
OCEAN SPIRIT CRUISES
Sales Representative: Duties â— Increase Sales volume of daily cruises to the Great Barrier Reef â— Service existing accounts and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets â— visit clients to promote sale of products, build rapport and negotiate sales incentives â— arrange a schedule of visits to major potential clients by contacting premium resorts/hotels/tour desks and private accommodation venues and making appointments â— develop and update knowledge of own products and the products of competitors â— establish customers' needs and explain products to them â— report to employers on sales and provide feedback about the marketing of new or established products â— carry out presentations of products using videos and other training aids, and organise product/merchandise displays in store â— Monitor competition by gathering current marketplace information on pricing, products, new products and merchandising techniques â— work on telemarketing campaigns/promotions â— plan and work towards meeting sales targets and budgets â— Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses â— Recommends changes in products and service by evaluating results and competitive developments. â— Provides historical records by maintaining records on area and customer sales. â— Supervise staff and train all new staff members on products, sales techniques and administration tasks â— Complete and respond to all email/phone bookings from agents and direct customer enquiries â— Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management. â— Ensure the safe and timely departure of the cruises daily
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3/2008 - 8/2011
SALES & MARKETING DIVISION
SERVICE ADVISOR: INSTITUTE OF CHARTERED ACCOUNTANTS IN AUSTRALIA Duties â— Positively influence the customers experience by offering information, promotion and assistance to members, candidates, students, potential new members, international associates, the general public and other clients who make inbound contact with the Institute â— Work with business areas to improve service to customers by identifying trends, improvements and concerns â— Understand and keep up to date knowledge of Regulations and By-Laws, Statutory Registrations, Professional Standards Council requirements, Financial Planning Specialist requirements, Practice Structures, Quality Review process and customer complaints against members and disciplinary process â— Build strong relationships with key business partners within an area of expertise to ensure knowledge/information transfer in a timely manner â— Act as the expert and handle escalated calls on area of expertise to ensure customer has a first point resolution wherever possible â— Processing of transactions (financial and administrative) â— Advise on requirements and processes relating to Skilled Migration Assessments â— Advise on admissions requirements (all applications, by-laws and related regulations) â— Answer enquiries and process payments for Concessional Subscriptions, Certificate of Public Practice and Membership Subscriptions
