Work History

• 8/2019 - 0/0

  Busfleet Australia

  CASUAL CHARTER BUS DRIVER/GUIDE: A punctual, polite and safety conscious bus driver. Experienced in driving buses and coaches for designated charters, across fixed routes, and in accordance with assigned schedules/assignments. Duties include: • Provide high level customer service skills to visiting guests, ensuring a professional and pleasant attitude at all times, ensuring comfort to passengers and client requests. • Operate vehicles safely in all types of weather and traffic conditions according to allocated schedules and assignments, obeying all road rules and regulations. • Perform pre-trip and post-trip inspections of assigned vehicle, including cleaning of vehicle at end of day. • Understand process to report all accidents incidents or unusual occurrences to operations office immediately; submit written reports on unusual occurrences as required. • Provide Tour Guide commentary, ensure comprehensive knowledge of Australian History and environments and research information for places visited, when required. • Experienced in driving public bus routes, rail replacement and school routes.

  ---

• 9/2020 - 0/0

  HUNTER VALLEY WINE TASTING TOURS

  Tour Guide: Providing fun, interactive and entertaining tours through the wineries of the Hunter Valley, Duties include: • Provide high level customer service skills to visiting guests, ensuring a professional and pleasant attitude at all times. • Demonstrate extensive knowledge of the Hunter Valley region and the wineries the guests are visiting. • Clearly and articulately provide information to guests in an engaging and entertaining manner, including addressing any questions they may have and providing advice and information related to such requests. • Safely and competently drive vehicle, obeying all road rules and regulations, including heavy vehicle requirements. • Complete all relevant paperwork related to the tour, including daily reports and social media updates. • Manage customer expectations when delivering perceived expectations. • Management of day to day operational and logistical activities of the tour itself, including time management, safety of guests, emergency situations and security protocols.

  ---

• 10/2020 - 0/0

  Cocky Guides

  TOUR GUIDE: Providing fun interactive and entertaining tours to some of the most breathtaking attractions across NSW. Duties include: Provide high level customer services kills to visually impaired and blind guests, ensuring a professional and pleasant attitude at all times Actively engage with all guests during the tour including assisting with navigation skills for the visually impaired. Demonstrate extensive knowledge of the locations the guests are visiting. articulately provide information to guests in an engaging and entertaining manner, including addressing any questions they may have and providing advice and information related to such requests. Assist during meal times, shopping and check in to ensure guests have a comprehensive knowledge of the menus, location and situations , due to their loss of sight. Manage customer expectations when delivering perceived expectations Management of day to day operational and logistical activities of the tour itself, including time management, safety of guests, emergency situations and security protocols. Safely and competently drive vehicle, obeying all road rules and regulations, including heavy vehicle requirements.

  ---

• 4/2019 - 0/0

  Get Lost Travel group

  Tour Guide: (Stood down due to Covid19) Providing fun, interactive and entertaining tours to some of the most breathtaking attractions across Sydney. Duties include: Provide high level customer service skills to visiting guests, ensuring a professional and pleasant attitude at all times. Actively engage with all guests during the tour, including communicating with guests where English is a second language. Demonstrate extensive knowledge of the locations the guests are visiting. Clearly and articulately provide information to guests in an engaging and entertaining manner, including addressing any questions they may have and providing advice and information related to such requests. Safely and competently drive vehicle, obeying all road rules and regulations, including heavy vehicle requirements. Complete all relevant paperwork related to the tour, including daily reports and social media updates. Manage customer expectations when delivering perceived expectations. Management of day to day operational and logistical activities of the tour itself, including time management, safety of guests, emergency situations and security protocols. Key Achievements Consistent positive reviews on Tour Advisory sites like Trip Advisor, Get your Guide etc. Assist with training of new staff. Use my initiative during difficult periods (eg Bushfires) to ensure guests are safe and the tour is delivered to perceived expectations, despite changes to published itinerary.

  ---

• 7/2016 - 12/2018

  Albert & Meyer Funeral Directors

  FUNERAL ARRANGER CONDUCTOR/ASSISTANT MANAGER: Dedicated Funeral Arranger/Conductor offering a broad range of experience in the funeral services industry. Devoted to delivering exceptional services to grief-stricken families. Duties include: Provide event management services for families of the deceased regarding the final arrangements of their loved one, including nature of the funeral service, disposition of remains and funeral costs. Provide exemplary customer service skills when taking initial calls, liaising with families and arranging transfer of the deceased from place of death to the funeral home. Ensure all funeral arrangements are in accordance with each family's heritage, cultural and religious beliefs. Management of day to day operational and logistical activities of the funeral home, including staff rosters, fleet management, daily run sheets and compliance of policies and procedures. Maintain computer and written documentation, including legal documentation, online registration of death certificates, preparation and submission of obituaries, graphic design of Orders of Service, and preparation of visual slideshows. Cultivate strong business relationships with a diverse spectrum of business counterparts. Provide a comprehensive knowledge of different types of religions and burial customs to meet individual client needs. Assist with transfers and mortuary preparation of the deceased. Key Achievements: Provided leadership and training to all new staff in funeral home procedures and office management systems. Manage staff to ensure deadlines were met and outcomes achieved. Actively work in community relations to enhance the funeral home image in the local area. Educate the community about grief management and steps to undertake following the passing of their loved ones. Launch and implementation of the Word Kindness Movement throughout the organisation. Cultivated a strong rapport and trust with clients, resulting in repeat business. Created new marketing opportunities with the goal of generating new business.

  ---

• 4/2015 - 6/2016

  Office of Environment and Heritage

  ADMINISTRATION OFFICER: Provided administrative support services to enable the timely delivery of business initiatives to agreed quality standards. Duties include: Comprehensive document management, utilising TRIM records management. Attend meetings, perform secretariat duties, organise conferences, meetings and travel arrangements. Purchase, maintenance and/or disposal of minor plant, equipment, stock and consumables. Fleet management including coordination of submissions, annual registration of vehicles and maintenance of registers. Leave management including review of time sheets, time in lieu and human resources functions. Designated project management, as requested by the Director, including coordination of funding proposals. Provide effective customer service to internal and external stakeholders. Key Achievements Provide leave relief for Personal Assistant, Director & Ministerial Coordinator Roles.

  ---

• 5/2012 - 4/2015

  Central Coast Local Health District

  Vetting and Review Officer: Critically review draft correspondence to ensure the Minister for Health, the Chief Executive and the Local Health District had a single defensible position which was relevant to all parties. Duties include: • Allocate and disseminate ministerial matters to appropriate staff within the organisation and monitor progress on responses to ensure deadlines were met. • Critically review correspondence to ensure, information was factual, accurate and succinct, the language and tone was appropriate and all issues raised were addressed. • Communicate with Government agencies, private enterprises, executive members and general staff to clarify issues and provide/seek advice, including review of media articles for contentious issues and preparation of reports and briefs for the Health Minister and NSW Parliament. • Ensure use of systems and procedures to receipt, track and manage all incoming and outgoing Chief Executive correspondence with consideration to the matter’s importance, priority and urgency, utilising the TRIM records management system. • Ensure effective clerical and administrative procedures, produce trend reports, maintain and update databases and files. • Carry out office related functions including purchasing, requisitions, payroll and HR maintenance. Key Achievements: • Development of a Ministerial Style Guide for the Local Health District. • Act in the role of Manager for a five person unit for two months.

  ---

• 4/2006 - 5/2012

  Northern Sydney Central Coast Health Counter Disas

  EXECUTIVE ASSISTANT: Provide efficient and professional administration skills as the Executive Assistant to the Manager, Counter Disaster and the Counter Disaster Unit. Duties include: Provide executive support to a five person unit including total diary and documentation management. General office management, including; purchasing, correspondence, dictation, reporting, requisitions, payroll, HR maintenance, attend meetings, perform secretariat duties, organise conferences and travel. Establishment of good working relationships with key stakeholders - both internal and external. Assist in the development of plans, policies, guidelines, reports, newsletters and education packages. Maintain the Disaster Control Centre functions, including testing, procurement and maintenance of equipment. Maintain contact databases and provide the role of Logistics Officer in deployments. Raise the profile of the Unit through newsletter development, deployments, liaison with external agencies and participation in exercises. Respond to mass casualty events, business continuity planning and other emergencies with health implications. Key achievements: • Implementation and education of staff in using the TRIM Electronic Document Records Management Filing System. • Implementation of the Emergotrain System Tool to conduct Exercise Management throughout the Health District. Tasks included: event management, scenario development, logistics, operational reporting and evaluation, and education to staff. • Implementation and monitoring of Work Health and Safety systems in the Office.

  ---