Work History

• 8/2019 - 0/0

  Surf City Coaches / Premier Motor Service

  Casual Coach Captain: Long Distance Express Coach Driver Local Charter Group Driver

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• 2/2018 - 1/2020

  Coachlink/ Airies Qld/ Imperial Pacific Coaches

  Tour Bus Driver: Qld Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations Performed all bus driving duties and passenger interaction with professionalism Maintained drive and determination to obtain personal and team objectives and goals

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• 10/2011 - 8/2012

  Blenners Transport

  National Operations Manager: Identified staff requirements and communicated to human resource department to initiate recruitment and training processes Ensured compliance with policies and quality standards to maintain consistency in quality of services Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue Collaborated with Compliance Staff to work through a Chain of Responsibility Investigation Assessed, Driver recruitment, supervised Driver Training Supervised all Scheduling Staff, Rosters, and Depot Managers

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• 7/2005 - 10/2011

  SJSJ Transport

  Company Director: Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue Ensured confidential budget reports remained up-to-date for financiers Measured team performance and developed strategies for business development and growth within agreed guidelines

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• 7/2002 - 7/2005

  Winter & Taylor Commercial Vehicles Isuzu and Ivec

  Truck Salesman: Modeled exceptional customer service and ensured associates understood direct link of revenue growth and customer loyalty cultivation techniques Achieved Isuzu Team Elite for both Sales Targets and Customer Satisfaction Monitored revenue income from product sales to ensure maximum allowed percentages inline with manufacturers requirements

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• 1/1999 - 7/2002

  McCAFFERTY'S COACHES

  Driving Supervisor: Facilitated training for associates through daily coaching Resolved complaints and issues involving both guests and employees Travelled with drivers to assess performance with regard to road craft, customer interaction, and company ticketing and auditing strategies

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• 5/1992 - 12/1998

  Direct Milk Haulage

  Operations Manager: Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives

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