Work History

• 8/2015 - 11/2020

  SGFLEET AUSTRALIA PTY LTD

  Operations Team Leader: • Managing team of 19 staff • Developing, coordinating & implementing processes and procedures to achieve optimal team performance against KPIs • Ensure daily supplier Invoices are processed in timely manner • Approve Bpay Invoices before Midday • Approve EFT Payments • FBT calculations • Manage communications between team members, customers and vendors to keep operations efficient and successful. • Developing measures and controls of workflow activities • Plan, manage and adjust daily workload across both teams (CM and Claims) • Assisting with the continual improvement of process and procedures relating to the team • Building strong relationships with internal and external stakeholders • Being a constructive influencer by being organized, proactive and reliable when it comes to following up information from internal and external sources • Budgets and forecasting • Set up new supplier accounts • Prepare monthly report for management • Conduct interviews for onboarding new team members • Deliver orientation to new hires, coaching and training • Provide staff feedback and reviews • Prioritizing and escalating request that need special attention • Manage customer complaints and Escalations

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• 3/2013 - 8/2015

  TNT express

  Claims Officer: • Managed claims portfolio of Major clients from lodgments to settlements • Process and manage Domestic and International Freight claims • Process and manage Motor vehicle claims and Property Damage claims • Analyzed claims assessment in line with company policy and procedures • Resolving customer queries in professional and customer centric manner. • Ongoing focus on revenue retention and growth • Building effective and strong relationship with internal and external clients • Effective record keeping • Reviewed activities regularly to identify opportunities for process improvement • Helped managers improve area operations by sharing customer feedback and contributing new ideas

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• 8/2006 - 10/2010

  Calabro Formal Wear Pty LTD

  Retail Sales Manager: • General Daily operations of the store • Performance management and growth plan • Being responsible for success of the store by ensuring sles targets are met by each team members • Training and development staff • Quality checking of issued Purchase order • Budgeting, forecasting and reporting on sales goals and initiatives • Rostering • Manage customer complaints and Escalations • Prioritizing and escalating request that need special attention • Being a constructive influencer by being organized, proactive and reliable when it comes to following up information from internal and external sources • Managing and developing positive relationships with internal and external clients • Managing the look of overall in-store retail space to ensure that it is on brand, inviting customers, effective for promoting sales and constantly evolving.

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