Work History

• 8/2018 - 10/2020

  Lynx Autocare

  Automotive Surveyor: Lynx Autocare specialises in shore-to-door services to the automotive sector and providing Finished Vehicle Logistics in the Australian automotive market. • Inspected and documented damages to vehicles arriving on the wharf from domestic and international locations before being transported to Dealers/Fleet Operators • Carried out compliance checks to ensure all parts and accessories were in vehicles • Drove cars and trucks from wharf to holding yards • Ensured all safety practices and procedures were strictly adhered to and continuously promoted a safety culture • Successfully processed between 1500 to 2500 cars per week (Retrenched Oct 2020 due to COVID)

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• 10/2015 - 6/2018

  HealthConnect

  Warehouse & Fulfillment Coordinator: Canada HealthConnect manages consumer and patient care programs on behalf of pharmaceutical, medical device, nutritional and animal health companies, as well as support groups and other health-related organizations. • Managed all aspects of warehousing of medicinal products, in line with accepted Health Canada practices for storage of products for consumer use. • Picked and packed customer and client orders • Inventory control

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• 10/2009 - 10/2015

  Future Shop

  Product Expert - Sales: Canada Future Shop was a Canadian retailer selling electronic and audio equipment. • Developed and continuously built extensive product knowledge to assist and advise customer's choosing the best home entertainment and audio equipment as well as address customer's queries • Installation of electronic and audio equipment • Awarded the Circle of Excellence as a result of consistently posting sales in the top 10 Canada wide

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• 10/2006 - 10/2009

  Acadia Toyota

  Product Advisor: Canada Acadia Toyota sold new and used cars • Maintained and built relationships with customers to expand customer base. • Developed solid product knowledge to be able to recommend various model options to customers • Performed automobile demos with briefings on features and capabilities and took customers for test drives and explained services and warranties. • Successfully closed a number of sales with new walk-in customers who subsequently became repeat customers

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• 4/2002 - 9/2006

  Sam's Club

  Department/Assistant Manager: Canada Large retail warehouse, supplying a wide range of products to a membership base (similar to Costco) • Supervised and motivated Sales Associates, delegated tasks and mentored and coached team to ensure they delivered a superior level of customer service • Introduced safety protocols including supervising the correct forklift operation and procedures • Managed merchandising and implemented planograms Achievements • Awarded Excellence in Leadership for skills in leading a high performing team • Promoted to Department Manager to improve the morale and running of an under-performing department which was experiencing high staff turnover and high leakages • Successfully addressed issues being experienced by store and introduced loss prevention controls and improved team performance • Effectively built a loyal customer base and recognised and appreciated for consistently going above and beyond • Recognised repeatedly by the Manager for providing superior sales and highlighted my ability to listen and adapt to customer's needs when purchasing products as well as superior product knowledge

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• 4/2002 - 4/2006

  FedEx

  Senior Service Representative: Courier • Handled customer queries in an organised and efficient manner and managed complaints empathetically and built a reputation for professionally and quickly calming angry customers • Booked and dispatched pickups for international freight and documents • Delivered packages and documents Achievements • Successfully ensured all pickups and deliveries were completed with accuracy and efficiency and met time deadline • Received numerous awards for superior customer service--recognition by management for going above and beyond • Received the Platinum Award in recognition for successfully achieving the highest number of new sales accounts Australia wide

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