Work History

• 6/2017 - 12/2022

  Civic Couriers

  Heavy Rigid 14 Tonne Tray Truck Contractor/Driver: * Ad hoc daily pick up & drop off of freight within Melbourne metro region * Automatic licence * Palleted freight * Speedpanel * Timber packs * Aluminium * Steel drove auto ford sterling with flat top hauling machinery, palletised fright, truck axels and components to contractions sites locally and state wide warehouse to warehouse

  ---

• 1/2014 - 1/2018

  UBER

  Driver Partner: * Uber X & Uber EATS work * 1180 trips * Average rating is 4.87/5 based on 670 trips rated * 607 5 star ratings out of 598 rated trips * 8 x achieved 5 star rating more often than 90% of the Uber drivers in Melbourne (rated in most recent 50 trip blocks, completed 9 blocks of 50 trips to date). * 3 x achieved 5 star rating more often than 95% of the Uber drivers in Melbourne.

  ---

• 2/2014 - 6/2017

  Infiniti Motors Australia

  Customer Service Consultant: * IQ Customer Concern Resolution * Liaise between Aftersales Parts & Mainframe to manage part delivery for vehicle repairs. * Liaise with 3PL organisation such as TNT & Allied Express if deliveries late or part delivered. * Approval & monitoring of customer/dealer hire vehicle spend to expedite repair & reduce costs to the business. * Reply to customer emails within one day * Work within the team to answer 70% of customer calls within 30 seconds * Work within team to achieve dealer satisfaction above 80% * Work within the team to achieve managing of hire vehicle days to below 5000 days YTD * Achieve on behalf & working with team the CSC web form contact acknowledgement within one day, this is based in old, new, current & future Nissan & Infiniti product enquiries * Manage the hire vehicles & VOR part delay cases as assigned to myself * Assist customer to ensure set up of the Nissan Connect & Nissan Connect EV system with their vehicle * Approval to adjudication customer assistance of goodwill support to a repair & monetary value of $1500. * Manage relationships with internal & external clients comprising dealer staff, NMA zone staff, NMA tech line staff, NAM marketing staff, Nissan & Infiniti vehicle owners.

  ---

• 2/2011 - 5/2014

  Sensis Ltd

  Classified Advertising Sales Advisor: White Pages

  ---

• 8/2010 - 12/2011

  Birth of First Child

  Parenting:

  ---

• 0/0 - 6/2011

  Telephone Sales

  T2 Media Sales Advisor: - Outbound * Warm contact of listed customers with $1 - $2999 spend range in the previous financial year * Voice signature contract agreement with customer & submission * Updating POST with customer contact notes. * Appointed second in charge of print & advertising sales team team, half of financial year 2011 - 12. * Exceeded financial year 2011- 12 target of $330k - break down of target $40k online & $2900k print. * Print sales of $249,908 against a print target of $290,000 for the financial year. * Online sales of $110,844 against an online target of $40,000 for the financial year. * Tracking against 2012 - 13 financial year target of $290k combined onlne & print. Fincanial year 2012 - 13 target breakdown $60k online, $230k print. Approx sales current financial year to date $120k online, $115k print.

  ---

• 10/2005 - 4/2007

  EDS (Australia) Ltd, an HP Company

  Customer Assistance Representative: * Managing enquiries from GM customers. * Problem solve incoming calls * Liaison with internal GM departments, dealers, to facilitate timely resolution to customers enquiries. * Achieve personal goals as set by Team Leader and contribute to team and centre goals. * Adherence to personal performance targets. * Adherence to EDS corporate goals. * Follow up case work * Liaison with dealers nationwide * Liaison with field management nationwide * Liaison with specialist internal departments

  ---

• 10/2005 - 10/2005

  Apr 2010HP Enterprise Services/EDS (Australia) Ltd

  GM Holden: Saab/Hummer Customer Assistance Centre

  ---

• 10/2004 - 9/2005

  Hays Personnel

  Solar Energy Team - Jemena: * Collating of documentation * Printing documentation * Updating file register

  ---

• 8/2004 - 2/2005

  Contract Personnel

  Employment Consultant: * Manage a customer relationship management tool of warm client & candidate leads * Interviewing & vetting of potential candidates * Collate & send corporate information packs. * Business development cold calling.

  ---

• 5/1999 - 9/2004

  MEGT

  Senior Industry Employment Consultant: * The coordination of recruitment and selection of staff * Managed current & warm client's with Customer Relationship Management tool * Business development cold calling * Liaised with TAFE institutions relative to new candidates & education of current employees. * Liaised with TAFE institutions to recruit pre-apprenticeship course's * Performed new employee induction on a rotating roster * Negotiated solutions for clients with labour-hire concerns

  ---

• 1/2004 - 7/2004

  Online Personnel

  Employment Consultant: * Manage a customer relationship management tool of current clients & warm client & candidate leads * Field visits to clients once - twice weekly * Field discussions with on-hired staff at clients premises * The coordination of recruitment and selection of staff * Collate & send corporate information packs. * Business development cold calling

  ---