Last Activity:
Tickets
About Me:
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Retail Industry
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Sales
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Merchandising
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Records Management
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Supervisory Roles
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Administration
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Reception / Telephone Systems
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Chef
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Traditional
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Cook
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Food Related Trades
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Kitchen hand
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Barista
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Front of House
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Back Of House
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General Manager
Work History
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1/2011 - 0/0
BP Australia
Customer Service Representative: • Provision of the highest quality customer service, ensuring that the client's expectations are met within compliance with organisational and legislative requirements • Showcasing expertise in explaining information to the customers about the quality, value and style of products to influence their buying decisions, as well as handling enquiries and complaints, promoting a 100% customer satisfaction • Maintaining flexibility, tact, patience, honesty, effective communication skills and ability to develop relations and trust with all customers • Auspiciously supporting the delivery of systems and initiatives aimed at improving customer service and maintaining customer retention • Cultivating and maintaining strong and professional relationships with potential and existing customers, providing high quality and continuous improvement in service delivery, resulting in positive outcomes • Exhibiting strong attention to detail, while maintaining a flexible and resourceful approach to effectively multi-task and manage workload and workflow in a fast paced environment • Remaining educational in approach to the role in order to grow and develop as both a professional and an individual within a highly competitive industry
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1/2010 - 1/2011
D'Marge Café
Waitress: Confidently portraying a positive attitude at all times and demonstrating an exceptional service by responding efficiently and accurately to enquiries, resulting in repeat and referral business • Working effectively with Managers and staff members in facilitating proactive and efficient communication with customers in a professional and highly compliant environment • Displaying industry knowledge and experience when assisting customers with the selection and purchase of food in the café menu whilst ensuring the shop is dynamic, fully maintained, and has an operational environment • Consistent completion of setting tables with dishes, glasses, flatware, and refills condiments, in addition to maintaining familiarity with menu items, specials, and café information FURTHER INFORMATION
