Last Activity:
Tickets
About Me:
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Heavy Rigid (HR) Truck Driving
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Car Driving License
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Medium Rigid (MR) Truck Driving
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Light Rigid Truck Operation
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General Management
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People Management
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Office Administration
Work History
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8/2014 - 9/2023
State Trustees
Quality Assurance Analyst: Responsibilities: â— Reporting to the Manager of Audit, Risk & Compliance, responsible for delivery of Quality Assurance Reviews of State Trustees' core client services, partnering with Client Services Teams to recommend & oversee implementation of improved processes and procedures. â— Responsible for Fraud Investigation, including data analysis, comparison, report and recommendation, implementation of remedial measures. â— Created and achieved product quality objectives and met product specifications. â— Ensured that process checks were done properly and at the correct frequency. â— Report delivery of Key Insights, trends, remediation plans. â— Assurance - Control Testing program delivery. Achievements: â— Foundation member of a new Audit, Risk & Compliance Team within State Trustees, successful reengineering of Assurance Procedures, including but not limited to system development, development of procedural documentation. â— Successful development of training material and delivery of Assurance training within Client Services groups.


