Work History

• 2/2017 - 0/0

  Apple Pty Ltd

  Senior Advisor: Provide professional, world-class high level technical support and amazing customer experiences, and results, over the phone to Apple customers across the APAC region in a fast-paced, constantly changing environment, adhering to strict policies and procedures while applying a tailored approach to each individual customer. Log all interactions with customers and internal support teams and maintain / update customer details in a CRM database. Act as a liaison between customers and internal support teams, and as a management representative to make decisions regarding appeasements and exceptions, taking into consideration any extended warranties and Consumer Law . The role also requires the utilisation of excellent time management skills and an ability to make decisions quickly and accurately whilst ensuring correct prioritisation of cases and escalations.

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• 5/2016 - 0/0

  1800Drivers (Labour Hire)

  Truck Driver: - various truck driving roles.

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• 10/2016 - 2/2017

  Cartage Australia

  Driver: Local transport of RAW materials from quarry to plant Products transported include concrete sand, 'dust', 7mm, 14mm and 20mm aggregate and glass sand, at a minimum Driving Volvo Tippers with a 4, 5, or 6-axle dog trailer Product was unloaded to stock piles and into drive-over bins OHS compliance and NHVL and Regulations working under Standard hours, including use of EWDs

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• 5/2016 - 10/2016

  Minus 1 Refrigerated transport

  Professional Interstate Driver: Interstate transport, including PUD, of refrigerated freight between Melbourne, Brisbane, Sydney & Adelaide. Deliveries included freight forwarders, major retail transport clients, Melbourne (Epping) and Sydney markets. Pre-start and regular mid-trip checks on truck and fridge vans. Load restraint and adherence to National Heavy Vehicle Laws and Regulations

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• 8/2015 - 5/2016

  NGH Express

  Compliance Manager / Professional Driver: Started as a professional driver hauling b-double & b-triple road trains from Melbourne to Perth, including change overs. Took on compliance due to family commitments and thoroughly enjoyed setting up a compliance framework for the company. Continued doing changeovers to keep my finger on the pulse, as well as local trailer movements and prime mover movements.

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• 8/2012 - 9/2015

  Dutt transport

  Professional Driver: August 2012 to current Dutt Transport Professional Driver Responsibilities: • Multi-drop delivery/pick-up of shopfittings, sensitive freight and general freight, including consignment/goods protection for local Melbourne metro, CBD, rural Victoria and interstate delivery • Client acknowledgement of consignment (Proof of Delivery) • Completion of pad dockets for interstate goods (where required) • Loading and unloading of line haul and local trucks at depot and client sites via manual handling, tailgate, loading dock (including dock leveler) pallet jack, fork truck, dollies/flatbed trolleys and hand trolleys. • Daily vehicle maintenance checks, including reporting any found issues to management for rectification if unable to resolve • Adhere to OH&S requirements, including fatigue management • Local/interstate deliveries and line haul, including daily run sheets for work within 100km radius and National Log Book completion for travel outside of 100km radius from depot/base • Compliance with the National Heavy Vehicle Regulations / Legislation and Basic Fatigue Management work/rest hours • Experience with taut liner, pantec and flat bed trucks with and without tailgates, and securing and protecting loads • Road ranger, Synchromesh and Automatic gearbox experience

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• 5/2015 - 7/2015

  Brennan Express

  Linehaul / changeover driver: Linehaul / changeover driver

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• 2/2012 - 8/2012

  Gate Gourmet Services Darwin

  Assistant Operations Manager: Operational responsibilities - Ramp coordination, ensuring smooth running of day to day operations of the Operations areas, including pre-flight, transport, airside operations and staffing levels utilising Daily plans - Customer/client liaison officer, flight catering check-off, including complaint handling & resolution - Oversee loading / offloading of vehicles & washup - Administration including completion of daily plans, AQIS paperwork, CCP2 (food safety), closing off flights and filing - Ensuring the correct, accurate and timely loading and unloading of flights, within set time limits (KPA’s) - Ensure products are managed within GG Food Safety Plan (HACCP) - Ensure items packed are to customer/client specifications - Ensure staff are productive and material costs are minimised - Reporting and investigation of products and incidents - Providing training to staff of Gate Gourmet procedures - Running of daily 'toolbox' meetings with operational staff - Attend unit management meetings and external meetings as required - Review, recommend, monitor and implement procedures and systems - Maintenance of operational equipment and facilities - OH&S compliance & incident investigation - Chairperson of the Regional Health & Safety committee (Darwin) - Senior first aid officer - Ramp assessor / Service Quality Observation Reports (SQOR) - Coordination of Ad-Hoc flights - Vehicle maintenance checks & service schedules adhered to - Rostering, including minimizing call-outs - On-call as required. - Knowledge of HACCP & Food Safety Standards Australia SOPs. Stores / Warehouse responsibilities - Ensure smooth running of day to day operations, including flight restocking (bars, dry stores) - Maintain and manage stock levels, inventory, reporting and ordering, using e-gate matrix, e-logic, and skylogistix systems - Stocktaking as required - Ensure adequate equipment stock to service flights - Supervision of stores staff ensuring receivals / packing / stock putaways are completed per GG DRW specifications

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• 4/2009 - 1/2012

  Arafura Trolley Services Pty Ltd

  Operations Manager: - Management of day to day operations of seven sites, including one remote site, to ensure continued service of trolleys to all stores, reporting to the Director - Rostering of staff - Recruitment & HR - Street runs with trailer to collect trolleys within a 2.5km radius of 5 sites, including responding to trolley tracker messages within required time frame (24hrs) - Complaint handling & resolution - OH&S compliance

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• 7/2010 - 3/2011

  Ziegam Pty Ltd

  Sales Consultant & Technical Expert: Responsibilities: • Contracting and product sales • After-sales support / enquiries • Network & general IT support (internal) • General OH&S duties • Problem solving and troubleshooting • Meeting monthly sales targets / KPIs • Ensuring internal training/certifications are completed within the required deadlines. • Auditing and maintenance of demo handsets & security systems • Support of promotions and promotional activities • Business account management Prior 2010 Various roles including, but not limited to, photography coordinator including photo shoots, post production & custom framing, IT senior consultant / site supervisor and network technician, shift manager, acting store manager, supervisor, warehousing, stock control, client management and customer service - more details available upon request. LICENCES AND ACHIEVEMENTS: • 'MC' Multi Combination licence • Basic Fatigue Management NHVAS accreditation • 'LF' Fork Truck licence - WorkSafe Victoria • 'R' Motorbike Rider Licence • 'ASIC' - Aviation Security Identification Card • 'ADA' Category 2 - Authority to Drive Airside - Darwin International Airport

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