Work History

• 9/2014 - 9/2014

  Action Workforce

  CASUAL LABOURER: Action Workforce Labour Hire CASUAL LABOURER | Sept 2014 to Present Key Responsibilities ? Warehousing, 3PL duties ? Forklift Operation Reason for leaving: Seeking full time permanent employment

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• 2/2015 - 0/0

  Safeguard Security/Wynstan

  Truck Driver: Operation of regulated heavy vehicle and vans Load/Unload truck/van Depot to depot transport of manufactured items, average 3500 Km/week. Local pickup and delivery of items as required

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• 10/2012 - 12/2013

  Harley-Davidson of Blacktown

  SERVICE ADVISOR: Harley-Davidson of Blacktown Retailer of luxury and performance motorcycles SERVICE ADVISOR | Oct 2012 - Dec 2013 Key Responsibilities ? Receive customer vehicles, discuss problems and service needs ? Lists customer concerns, and clearly describe them on the repair order ? Estimate costs and completion times at point of sale, communicate to customer ? Schedule and assign jobs to six service technicians ? Schedule pickup and delivery of vehicles as necessary ? Determine correct part numbers on repair orders and assist parts department with pick/staging of parts ? Review work-in-progress to ensure quality and timeliness ? Perform cashier functions, provide thorough explanation of repairs to customer ? Make estimates for internal Repair Orders ? Open & close all customer paid, warranty, and internal repair orders Reason for leaving: Left to care for injured wife

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• 6/2007 - 5/2011

  Lightning Source Inc

  SENIOR PRODUCTION ASSOCIATE: Lightning Source Inc. On-Demand Manufacturer, FMCG, JIT, 5S environment SENIOR PRODUCTION ASSOCIATE | June 2007 - May 2011 Key Responsibilities ? Operate Oce VS 9000 and IBM high-speed digital printers ? Operate Horizon BQ-470 and Quad4 binders ? Operate Hofbrau Machinenfabriken and Polar cutters ? Expedite priority orders ? Maintain, adjust, troubleshoot equipment ? Perform quality assurance audits floor-wide ? Perform evaluation and development of new equipment and processes ? Ensure DIFOT whilst maintaining regular production standards Key Achievements ? Multiple recognitions for performance and contributions Reason for leaving: Relocated to Australia

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• 9/1997 - 10/2005

  Verizon Wireless

  Inbound/Outbound Customer Service, Technical Support, Management: Verizon Wireless Wireless Telecommunications and Data MULTIPLE ROLES | Sept 1997 - Oct 2005 Key Responsibilities ? Supervised teams of up to 35 members ? Program Management, Development, Reporting and Analysis ? Management of internal accounts billing over $11M USD monthly ? Development of curriculum and facilitation of training ? Inbound/Outbound Customer Service, Technical Support, Credit Analysis, and Sales in call centres, 200+ calls per day ? Management of Indirect Sales outlets Key Achievements ? Top Performer award 14 consecutive months ? Fastest, most efficient turnaround in 11 state region for internal account fulfillment ? SME/Trainer/Floor Support at new call centre ? Selected for multiple special projects ? Y2K Systems Support Team ? Selected as GlobalStar Activation Representative Reason for leaving: Lifestyle Realignment

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• 9/1994 - 9/1997

  Vanguard Cellular Systems

  SALES TRAINER / KIOSK MANAGER: Vanguard Cellular Systems, dba CellularONE Wireless Communications SALES TRAINER / KIOSK MANAGER | Sept 1994 - Sept 1997 Key Responsibilities ? Implementation of new sales environment ? Train third party sales agents ? Program change to kiosk sales ? Sales, promotion, inventory and cash management Key Achievements ? Assisted transition during buyout of indirect sales channel Reason for leaving: Program stagnation, impending buyout of company

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• 1/1994 - 9/1994

  Office Depot Inc

  BUSINESS MACHINES SPECIALIST: Office Depot Inc. Retail Office Supplies BUSINESS MACHINES SPECIALIST | Jan 1994 - September 1994 Key Responsibilities ? Store Setup and Opening ? Sales, Display, Promotion, Merchandising, Inventory Management ? Responsible for over 1020 square metres of retail floorspace ? $125000 sales/week quota ? One indirect report Key Achievements ? Specialized equipment and sales training in Washington, DC ? Selected for specialized training prior to rollout of Windows 95 Reason for leaving: Left due to 100+ km commute

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• 5/1992 - 8/1992

  Calgon Carbon Corp

  Laboratory Technician: LABORATORY TECHNICIAN | Summers 1988-1991 Key Responsibilities ? Quality Assurance testing of Raw Materials, WIP, Audits, Re-Testing, and Finished Product ? Use of precision equipment and instruments measuring to 0.0001 gram ? Worked with Hazardous materials ? Strict time constraints ? 24/7 rotating roster Reason for leaving: Returned to University

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• 1/1991 - 5/1992

  Morehead State University

  OFFICE MANAGER: Morehead State University Institution of Higher Education OFFICE MANAGER | Jan 1991 - May 1992 Key Responsibilities ? Hire/Dismissal, scheduling, coaching, development of up to 6 staff ? High volume administrative workflow ? Developed Intermural Transfer Guide ? Published Program Newsletter Key Achievements ? Recognised as Outstanding Employee, College of Business Reason for leaving: Graduated Program

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• 5/1991 - 8/1991

  Calgon Carbon Corp

  Laboratory Technician: LABORATORY TECHNICIAN | Summers 1988-1991 Key Responsibilities ? Quality Assurance testing of Raw Materials, WIP, Audits, Re-Testing, and Finished Product ? Use of precision equipment and instruments measuring to 0.0001 gram ? Worked with Hazardous materials ? Strict time constraints ? 24/7 rotating roster Reason for leaving: Returned to University

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• 5/1990 - 8/1990

  Calgon Carbon Corp

  Laboratory Technician: LABORATORY TECHNICIAN | Summers 1988-1991 Key Responsibilities ? Quality Assurance testing of Raw Materials, WIP, Audits, Re-Testing, and Finished Product ? Use of precision equipment and instruments measuring to 0.0001 gram ? Worked with Hazardous materials ? Strict time constraints ? 24/7 rotating roster Reason for leaving: Returned to University

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• 5/1989 - 8/1989

  Calgon Carbon Corp

  Laboratory Technician: LABORATORY TECHNICIAN | Summers 1988-1991 Key Responsibilities ? Quality Assurance testing of Raw Materials, WIP, Audits, Re-Testing, and Finished Product ? Use of precision equipment and instruments measuring to 0.0001 gram ? Worked with Hazardous materials ? Strict time constraints ? 24/7 rotating roster Reason for leaving: Returned to University

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• 5/1987 - 8/1987

  Calgon Carbon Corp

  LABOURER: Calgon Carbon Corp Heavy Manufacturing, Chemicals - JIT, ISO 9000, Continuous-production Facility LABOURER | Summer 1987 Key Responsibilities ? General Labour ? Product Packaging and Warehousing ? Assisted in re-tool and retrofit of 2 production lines ? Operation of Heavy Machinery - fork trucks, loaders, cranes Key Achievements ? 100% score DuPont Safety Training, Fork Truck Operation Reason for leaving: Returned to University

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