Work History

• 7/2014 - 2/2016

  Full Throttle Logistics

  Courier Driver: July 2014 - Current Courier Driver Full Throttle Logistics Responsibilities • Maintain communication channels with clients • Adhere to strict time frames and safe handling procedures • Maintain vehicle in safe, clean and roadworthy condition • Pick and deliver goods up to a weight of 100kg each • Control selection of stock to dispatch for multi drop transport • Adhere to safe working practices when handling heavy items • Packing load to minimize movement and eliminate stock damage • Collect equipment for return to warehousing • Maintain all documentation in line with company procedures • Maintain professional and friendly relationships with clients to build growth

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• 11/2013 - 5/2014

  Ladbroke Financial Services Pty Ltd

  Administration Officer: November 2013 - May 2014 Administration Officer Ladbroke Financial Services Pty Ltd Responsibilities • Maintain staff personnel files for all company staff. • Administer and issue company equipment to staff and record their compliance. • Manage company fleet vehicles including maintenance, registration insurance and driver records. • Maintain company insurances for nationwide office locations including public liability, building insurance and vehicle insurance. • Create and maintain a systematic insurance register for client insurance requirements relating to their loan obligations and renewal times. • Compile and process loan applications involving creating contracts, selling insurance and warranty products. • Create and remove PPSR encumbrances on secured property. • Maintain customer records on a daily basis. • Communicate between multiple stakeholders on varying levels. • Seek collections for overdue payments. • Created and maintained records relating to office procedures and record requirements. • Develop multi user databases to record customer details and staff interactions.

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• 3/2010 - 12/2012

  bankmecu

  Service Centre Manager: March 2010 - Dec 2012 Service Centre Manager bankmecu Responsibilities • Build the service centre profile through proactive business development and maintain relationships with external business operators. • Attend business development opportunities throughout the local area by participating in trade shows, networking meetings and local community group involvement. • Demonstrated ability to create a network base of 100 SME business operators. • Maintain KPI levels for whole branch. Create personal targets and KPI's for individual staff members to ensure all monthly targets are met. • Developed procedures for new employees to attain FSRA tier 2 qualifications. • Audit lending processes and manage auditing requirements of appointed loans. • Monitor staff's performance on a weekly basis and identify skill gaps, develop coaching plans and undertake performance reviews for all staff. • Manage lending operations. • Provide monthly reporting to Senior and Regional Management. • Conduct weekly team meetings to review achievements of sales and service targets. • Exercise efficient cash control including daily banking, cash ordering, teller reconciliation and balancing of service centre cash. • Processing and funding of visa, overdraft, personal loan, car loan and mortgage applications. • Handling member enquiries, complaints and disputes via face to face, phone, email or post communication styles. • General cashier duties including the processing of member transactions. • Cross selling insurance, financial planning, investments, loan protection and travel products. • Monitoring of supervision for compliance and auditing purposes. • Auditing the opening and closing of memberships. • Training of staff. Certifications & Training 2014 Diploma in Business Administration (with Distinction)

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