Work History

• 3/2017 - 0/0

  PFD Food Services

  Company Driver: HR Local (Wollongong area), Synchro/Auto, Refrigerated Pantech

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• 6/2016 - 2/2017

  JBS Swift - D. R. Johnston

  Delivery Driver - Wollongong and Southern Highlands: Checking and sorting orders into appropriate delivery sequence, then loading truck for delivery run. Multi drop deliveries to butchers and wholesalers across South Western Sydney, Sutherland Shire, Illawarra and Southern Highlands. Collection of cash or cheque payments where required. Confirming and and recording all required details and paperwork for return stock when required.

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• 2/2016 - 6/2016

  KENT Removals & Storage

  Service Delivery Coordinator (Operations): Service Delivery Coordinator. Scheduling daily diary to ensure maximum utilisation of vehicles and crews. Fleet management and compliance Proactive resolution of issues arising during deliveries or pick ups Coordination of all jobs from sales team through to customers, floor staff, contractors and company removalists. Analysis of crew members performance and identifying areas for improvement through in house and on the job training. Reporting of all statistical data to management. Invoicing and ordering all operational stock and fleet maintenance requirements

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• 1/2013 - 12/2015

  Fleet Allocator

  Team Leader: Successfully managed my team of 36+ staff, including drivers, loaders and a Leading Hand. Completed Certificate III in Logistics. Selected for the Border Express "BE a Leader" Program and learnt team management, leadership and interpersonal skills and principles. Led by example to promote a positive culture and maintain highest level of safety in line with company WHS policies and procedures. Achieved a yearly average 98% on-time shipment rate (DIFOT). Communicated issues and daily progress to Service Delivery Manager, Customer Service and Account Managers. Communicated effectively with drivers in depot and while in transit to resolve any issues and provide support. Reduced operating budget by 10%, misships by 13% and driver dwell times by 30% by implementing new policies and procedures. Created daily action plan by analysing inbound freight, book-ins and pre-alerts to ensure special requests and timeslots are met. Prepared daily productivity dashboard, tracking driver dwell times, allocated deliveries and lifts per load, driver return times, rejections, held overs and discrepancies. Implemented continual improvement by analysing daily dashboard stats and adjusting daily run allocations to maximise driver utilisation and minimise driver fatigue. Held regular toolbox talks to communicate safety and operational issues, discuss resolutions and advise of changes in policies and procedures. Monitored employee performance, identified skill shortages and supplied appropriate training and ongoing support. Established long-term customer relationships through prompt and courteous service. Forecasted manpower requirements based on daily workload and company targets. Led warehouse improvement initiatives to advance operational efficiencies. Communicated with customers by providing ETA, advising of any delays, completing damage reports & following up on special instructions. Enforced the on-time shipment of products to create exceptional customer experiences. Redirected shipments en route in response to customer requests.

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• 1/2013 - 12/2015

  Border Express Pty Ltd

  Team Leader - Allocator: Team Leader - Fleet Allocator 01/2013 to 12/2015 Border Express Pty Ltd - Wetherill Park, NSW Successfully managed my team of 36+ staff, including drivers, loaders and a Leading Hand. Completed Certificate III in Logistics. Selected for the Border Express "BE a Leader" Program and learnt team management, leadership and interpersonal skills and principles. Led by example to promote a positive culture and maintain highest level of safety in line with company WHS policies and procedures. Achieved a yearly average 98% on-time shipment rate (DIFOT). Communicated issues and daily progress to Service Delivery Manager, Customer Service and Account Managers. Communicated effectively with drivers in depot and while in transit to resolve any issues and provide support. Reduced operating budget by 10%, misships by 13% and driver dwell times by 30% by implementing new policies and procedures. Created daily action plan by analysing inbound freight, book-ins and pre-alerts to ensure special requests and timeslots are met. Prepared daily productivity dashboard, tracking driver dwell times, allocated deliveries and lifts per load, driver return times, rejections, held overs and discrepancies. Implemented continual improvement by analysing daily dashboard stats and adjusting daily run allocations to maximise driver utilisation and minimise driver fatigue. Held regular toolbox talks to communicate safety and operational issues, discuss resolutions and advise of changes in policies and procedures. Monitored employee performance, identified skill shortages and supplied appropriate training and ongoing support. Established long-term customer relationships through prompt and courteous service. Forecasted manpower requirements based on daily workload and company targets. Led warehouse improvement initiatives to advance operational efficiencies. Communicated with customers by providing ETA, advising of any delays, completing damage reports & following up on special instructions. Enforced the on-time shipment of products to create exceptional customer experiences. Redirected shipments en route in response to customer requests.

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• 7/2012 - 12/2012

  TOLL DNATA AIRPORT SERVICES

  Cargo Terminal Operator: Cargo Terminal Operator 07/2012 to 12/2012 Toll Dnata Airport Services - Mascot, NSW Accurate & efficient breakdown & sorting of freight. Pallet locating using high reach forklift & RF scanner. Assisting with regular bond checks & discrepancy handling. Loading of sorted freight for release to agents.

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• 4/2009 - 7/2012

  Loading

  Team Leader: Supervised and co-ordinated a team of up to 15 staff in the deconsolidation & despatch of inbound international freight. Led warehouse improvement initiatives to advance operational efficiencies. Trained new and casual staff and monitored performance to ensure continual improvement and compliance with company WHS policies and procedures. Maintained accurate consignment and progress data using QANTAS QIKFreight and iCargo software. Tracked time spent on assignments each day for productivity reporting. Conducted daily bond checks of stored consignments to ensure continued security and charged storage fees when applicable. Prepared daily operational report for handover to management and collated all paperwork for storage. Estimated weights, heights and centers of balance to make precise placements. Supervised material flow, storage and global order fulfillment. Established long-term customer relationships through prompt and courteous service. Forecasted manpower requirements based on daily workload and company targets. Ensured customer satisfaction by providing prompt and accurate answers to queries and resolving issues in a professional manner.

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• 4/2009 - 7/2012

  Wymap Group - Secure Logistics (QANTAS SFT2)

  Team Leader: Team Leader 04/2009 to 07/2012 Wymap Group - Secure Logistics (QANTAS SFT2) - Alexandria, NSW Supervised and co-ordinated a team of up to 15 staff in the deconsolidation & despatch of inbound international freight. Led warehouse improvement initiatives to advance operational efficiencies. Trained new and casual staff and monitored performance to ensure continual improvement and compliance with company WHS policies and procedures. Maintained accurate consignment and progress data using QANTAS QIKFreight and iCargo software. Tracked time spent on assignments each day for productivity reporting. Conducted daily bond checks of stored consignments to ensure security and charged storage fees when applicable. Prepared daily operational report for handover to management and collated all paperwork for storage. Estimated weights, heights and centers of balance to make precise placements. Supervised material flow, storage and global order fulfillment. Established long-term customer relationships through prompt and courteous service. Forecasted manpower requirements based on daily workload and company targets. Ensured customer satisfaction by providing prompt and accurate answers to queries and resolving issues in a professional manner.

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• 4/2002 - 3/2009

  Exponet PTY LTD

  Production Team Leader: Production Team Leader 04/2002 to 03/2009 Exponet Pty Ltd - Auburn, NSW Attained Certificate III in Cabinetmaking (Furniture Making). Attained certification in OHS Consultation. Co-ordinated with project managers to fulfil client specifications. Suggested & helped design new products that minimised costs & increased productivity & profitability. Modified workshop/warehouse SOP's increasing safety & productivity. Assisted Production Supervisor in the training of new staff & the supervision of casual staff. Furniture design, construction, repair & maintenance. Exhibition stand fabrication & packaging. General forklift operations - including loading & stock storage. Receipt & stocktaking of raw materials, hardware & PPE. Dispatch of completed orders & on-site installation. Drafting designs/plans by hand & using AutoCAD 2005. OHS Committee member.

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• 5/2001 - 4/2002

  Woolworths Supply Chain

  Storeperson: Storeman 05/2001 to 04/2002 Woolworths Supply Chain - Moorebank, NSW Suggested changes to warehouse layout that increased safety & productivity • Responsible for training new staff in order filling procedures. Stock storage using high reach forklift & RF scanner. Loading & unloading of trucks using low-profile electric loaders. Order picking using electric pallet movers. Stocktaking & quality control checks. Yard maintenance using counterweighted LPG forklift.

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• 2/2000 - 4/2001

  FORSTAFF Pty Ltd

  Trainee Storeperson: Trainee Storeperson 02/2000 to 04/2001 Forstaff Pty Ltd - Wetherill Park, NSW Attained Certificate II in Transport & Distribution (Warehousing & Storage). Job placement & training within a variety of warehousing, logistics, supply chain & manufacturing environments. Trained with some of Australia's largest logistics companies. Developed high level skills in receipt & dispatch, picking & packing, stocktaking & quality control. Gained experience working in cold storage & food processing. Experience working independently, as part of a team & as team leader.

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