Work History

• 2/2015 - 0/0

  Prixcar Transport Services Pty Ltd

  HC Driver Changeover: HC Change over work from Minto to Tarcutta / Holbrook. Part time casual work mostly on weekends.

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• 7/2020 - 0/0

  Toll Personnel Pty Ltd

  HR and HC Driver: Casual part time work working mostly at Woolworths Distribution Centre delivering stock to woolworths stores around Sydney. Driving HR and HC vehicles Experience reversing into tight areas such as shopping centre loading docks.

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• 7/2016 - 1/2017

  telstra

  Field Scoper: Field Inspection Scoper Role: * Assesing fitness of ducts and pits in order to meet NBN fitness criteria * Recording information in real time through a remote device (Ipad) * Provide direction to rodding and roping crews with a particular focus on health and safety work practices * Achieve agreed business targets for all work allocated * Maintain plant and equipment * Work in a safe manner according to Safe Work Method Statements.

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• 10/2014 - 4/2016

  Fluor Construction

  Electrical Trade Assistant (Mining): Role: * Experience working in Roma QLD for client Santos performing new installation of gas plants for the GLNG Project. * Assist in glanding and terminating cables * Install cable trays * Install cables and perform physically demanding work * Drive Heavy vehicles * Maintain plant and equipment * Work in a safe manner according to Safe Work Method Statements. * Experience working in remote locations on a 3 and 1 FIFO roster. * Mechanically minded and able to troubleshoot and identify issues with equipment at ease.

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• 1/2012 - 9/2014

  Integrated Technology Solutions

  Service and maintanence of various different brands of ATM machines: January 2012 to September 2014 ATM - Field Service Technician Role: * Service and maintanence of various different brands of ATM machines. * Ability to detect and diagnose faults. * Communication with various different stakeholders. Eg. Technical support, monitoring team, branch staff and management. * Ability to conduct 1st and 2nd line work at ease. * Familiar with Sydney Metro and surrounding areas. * Able to work in a rostered environment to be able to meet client needs. * Priortise work to meet agreed Service Level Agreement's (SLA's). * Pay high attention to detail. * Provide training to Bank branch staff and ATM owners.

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• 6/2009 - 12/2011

  Australian Taxation office

  Audit and case review work: * Conduct risk assessments. * Examine transactions to understand commercial and tax drivers. * Scrutinise financial arrangements and structures. * Prepare written decisions on technical issues including private rulings and objections. * Provide quality technical advise to clients and contribute to technical excellence. * Research, interpret and apply legislation and policy to resolve technical queries. * Escalate cases to senior technical advisors when necessary * Managing corporate taxpayer accounts and individual accounts

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• 6/2008 - 6/2009

  Davis Homes

  Business Development Consultant: Role: * Conducting market specific research, and gaining acquisition of key contact * Develop and present tenders to potential clients. * Involved in the preparing of marketing campaigns and promotions * Liasing with internal and external stakeholders at a high level both face to face and over the phone * Development of programs progress and ensuring that they are seen through to completion * Writing reports on performance and development areas of representatives * Communicate any issues with quality and products information/delivery identified to appropriate stake holders division to ensure issues are resolved * Exceed individual sales and conversion targets

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• 8/2007 - 5/2008

  Commonwealth Bank - Comminsure, Martin Place, NSW

  Sales and Service Representative: Role: * Ensuring customer needs are identified and managed with in appropriate time-frames * Dealing with and managing complaints in a timly manner * Achieve operational sales targets whilst adhering to QA guidelines * Involved in the training and coaching new staff * Quality customer service (experienced in all General Insurance: home and contents, investment, car / trailer / caravan, travel, also understanding of boat / pleasure craft insurance) * Built a vast network within the Commonwealth Bank Group and provided other corporate / top end leads and services * Up-selling and cross selling of all general insurance products * Account management - retrieve customer queries and conduct customer needs analysis, identify appropriate solution to clients needs, prepare proposals and present recommendations to client and close sales * Resolve problems regarding customers orders including missing or incorrect insurance claims

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• 5/2006 - 8/2007

  Teletech International Pty Ltd

  Help Desk / Customer service: for Telstra Internet Role: * Level 1 & 2 Help desk support * Solve customer's technical issues, within the set QA and KPI guidelines * Escalate calls, as required, to level 2 & 3 and provide follow-up and update notifications to customers * Log information and outcomes relating to the calls & emails received in several different databases * Utilise various programs within a Windows and Apple environment to log, test and view data for the calls & emails received * Currently deployed in the Telstra Domain Management team specialising in assisting BigPond customers with their domain name hosting * Nationally Recognised SWC training ? Certificate III Customer contact Always on target regularly receive monthly bonuses for achieving operational KPI targets

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