Work History

• 11/2022 - 6/2023

  Sydney Marine Electrical

  Electrical apprentice 2nd/3rd, Full Time: Responsible for completing electrical works on client's personal yachts and maintaining good relations. Day to day tasks: * Meeting with clients to troubleshoot faults/ new install queries. * Fault finding. * Maintenance checks. * Organise parts through our suppliers. * Running cable. * Terminating cables. * Testing electrical installs and equipment.

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• 11/2021 - 11/2022

  Expand Electrical

  1st year electrical apprentice, Full Time: Responsible for assisting tradesman on site. Day to day tasks: * rough in electrical/data * terminating lights, switches and GPOs * Install cameras * Assist in wiring switchboards/temp box * Assist in overheads/consumer main

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• 6/2019 - 3/2020

  ROUNDHOUSE LODGE

  Customer Service Team Leader, Full Time: Responsible for overseeing the day-to-day operations of the customer service hospitality team, whilst also ensuring high performance amongst team members and high customer satisfaction. Day to day tasks: * Leading, overseeing and aiding staff front and back of house. * Providing customer excellence training and mentoring to all hospitality staff. * Ensuring quality of food and service adheres to safety and satisfaction standards. * Responding to customer feedback and providing conflict resolution. * Key point of contact for other departments across the group. * Managing staff workload including rostering and unplanned leave. * Acting as the OH&S champion and ensuring a clean, safe and friendly work environment.

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• 0/0 - 6/2019

  Vac Group

  Lead Operator, Full Time: Responsible for completing technical machinery work, and the delegation of jobs to individual team members based on their ability and skills. Day to day tasks: * Operate MR/HR vehicles and vehicle machinery to OH&S standards. * Ensuring team members are aware of health and safety protocols. * Managing client needs and schedules. * Liaising with stakeholders at all levels (customers, contractors and head office staff). * Interpret architectural designs and provide consulting. * Facilitating underground services. * Managing Civil works/ground disturbance (digging for services).

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• 9/2011 - 11/2016

  The Star Casino

  Coupier: • Dealing with patrons on a daily basis • Exchanging and maintaining money/cash flow on the table • Ensure workplace is safe and clean • Ensure that all players comply with the game/workplace rules • Conduct Casino games according to rules and regulations at a suitable pace • Maintain table security • Calculate winning wagers without using a calculator • Follow workplace/government procedures when an irregularity occurs.

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• 1/2010 - 9/2011

  Delivery Personnel (Phong Hung Small Goods)

  Courier: • Communicate directly with customers (also making outgoing calls and receiving incoming calls) • Driving MR vehicle • Packing/loading and organising goods • Handling money

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• 1/2009 - 1/2010

  Jim's Mowing

  Customer service duties: ? Answering phone calls ? Customer enquiries and providing information on services. ? Problem solving and providing quotes • Creating/organizing accounts for customers using Microsoft office. • Domestic and commercial property maintenance, including waste disposal. Skills/Competencies • Excellent customer service and sales skills • Excellent written and verbal communication skills • Courteous phone manner • Exceptionally friendly, helpful and polite • Outstanding listening skills • Extremely quick learner • Very organized and have great management skills • Extensive knowledge of Microsoft • Bilingual - Fluent English and Vietnamese • Capable working in teams as well as independently • Work exceptionally well under pressure/in emergencies

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