Work History

• 10/2018 - 4/2020

  DHL

  HR Truck Driver: Ensuring day to day deliveries and pick ups are done according to scheduled timing. • Organise daily bookings with major clientele • Maintaining 8T truck (diesel & service) • Manual loading and unloading • Customer service via face to face

  ---

• 4/2018 - 10/2018

  Commonwealth Bank of Australia - CommInsure

  Hesta Claims Administrator: • Customer service (inbound and outbound) via telephone, letters & email • Ensuring high level of data quality across all claims systems • Set up claims within claims management and financial systems in alignment with the standards outlined within the claims procedure • Ensure all relevant fields are completed accurately based upon the information supplied • Meet the required service levels for all customers, financial advisers and staff • Identify and take ownership of rectifying issues with the information supplied by fund administrators and case managers including clarifying where data is missing or inconsistent with existing data or policy terms • Setting up relevant follow on activities for case managers as a result of completion of the set up of the task. • Logging and distributing inbound work items • Inbound work items are distributed to relevant case managers in alignment with documented procedures and service standards • Relevant activities accurately logged within claims system to support operational and service • Monitoring claims drop boxes on a daily basis to ensure all work items are cleared within the time frame • Requesting and follow ups on claims requirements • Requesting medical and other requirements related to claims and then forwarding them to relevant third party and registered within the claims system • Where documents were not received within the timeframe follow ups are actioned to facilitate timely receipt of requirements or documents received which are misaligned with existing sum insured data within claims system defects are identified and resolved in a timely manner • Claim enquires from 3rd parties are answered by referencing existing notes and data within claims and financial systems are responded to in a timely and professional manner without referencing the case managers. • All notes are logged within the relevant claims systems.

  ---

• 4/2018 - 9/2018

  ASW Courier Services

  Customer Service/ Office Administrator: Opening and maintaining customer records - account information is organised and updated. • Organise office and assist associates in ways that optimise procedures • Order front office supplies and keep inventory of stock • Update calendars and schedule meetings • Coordinate with other departments to ensure compliance with established policies • Met the requirement of individuals and team Sales, KPI and targets. • Generating all sales lead and develop a business expansion towards already processed ASW Courier Services. • Active Listening - giving full attention to what other people are saying, taking time to understand the points being made. • Communicate to co-workers and supervisors through standard telephone and wireless audio systems • Liaising with customers and companies and ensuring deliveries are scheduled and adhered to within the time frame • Order taking and bookings via telephone in larger volumes • Resolving product and service problems by clarifying the customer's complaints and disputes. Providing solutions to customer complaints and ensuring resolutions.

  ---