Work History

• 6/2017 - 0/0

  Chess Moving Brisbane

  Operations Manager: Management of Operational services into and out of Brisbane. Key performance criteria involving supervision of all operational staff, staff performance and quality, vehicles and uplifting and delivering of freight locally and abroad. Critical success factor is qualifying and understanding individual client's schedules and matching these with available operational resources. Other aspects of role include (but are not limited to): Organizing of the day to day operations. Tracking of all inbound, outbound Domestic freight. First point of contact for all operational issues from origin branches. Liaison with other service providers (e.g. freight forwarders, sub-contractors) Managing of import and domestic deliveries. Managing of uplifting export and domestic freight. Managing of domestic store and international bond stores. Managing the scheduling and priority loading of line haul freight. Department of Agriculture and water resources (DAFF) Approved Person. Fleet Management Other duties involve: Maintaining great relationships with all service providers. Identifying opportunity for adding value to the business and maximizing profitability. Ensuring that all electronic client files are updated regularly and data relevant to their respective shipments is accurately maintained for on-line viewing via the internet. Overall responsibility for preparation and collation of manifest and waybill reports. Preparation of any Inter-branch billing of services completed. Invoicing

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• 7/2014 - 6/2017

  The Moving Company Wellington

  Senior Operations Manager: Management of Operational services into and out of Wellington. Key performance criteria involving supervision of all operational staff, staff performance and quality, vehicles and uplifting and delivering of freight locally and abroad. Critical success factor is qualifying and understanding individual client's schedules and matching these with available operational resources. Other aspects of role include (but are not limited to): Organizing of the day to day operations. Tracking of all inbound, outbound Domestic freight. First point of contact for all operational issues from origin branches. Liaison with other service providers (e.g. freight forwarders, sub-contractors) Managing of import and domestic deliveries. Managing of uplifting export and domestic freight. Managing of domestic store and international bond stores. Managing the scheduling and priority loading of line haul freight. Ministry of Primary Industries (MPI) Approved facility operator. Fleet Management Other duties involve: Maintaining great relationships with all service providers. Identifying opportunity for adding value to the business and maximizing profitability. Ensuring that all electronic client files are updated regularly and data relevant to their respective shipments is accurately maintained for on-line viewing via the internet. Overall responsibility for preparation and collation of manifest and waybill reports. Preparation of any Inter-branch billing of services completed. Invoicing Skills acquired High Volume Staff Supervision, Leadership skills, Time Management Skills, Computer literacy, lateral and creative thinking, Co-ordination with service providers, ability to recognize and maximize revenue opportunity, Led by example attitude, Great customer service Experience relevant to position:

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• 7/2005 - 7/2014

  American Embassy Wellington

  Shipping & Supplies Manager: Provision of Operational and Supply services into and out of Wellington, Auckland and Samoa. Key performance criteria involving management of Staff, Staff performance and quality, Critical success factor is qualifying and understanding Departments and individual client's requirements and matching these with available resources whilst providing great customer service. Other aspects of role include (but are not limited to): Planning of the day for all pending requirements. Tracking of all inbound/outbound International freight; First point of contact for all Import issues from Embassies Worldwide; Overall management of export issues, regulations and requirements. Liaison and negotiations with service providers (e.g. freight forwarders, sub-contractors) Overall management of expendable and non-expendable warehouses. Overall management of stock levels & re-order and replacement points and purchasing of expendable and non-expendable items as required. Submitting of quarterly/annual reports to Washington DC. Preparation of all billing of services completed Overall management of Embassy fleet (e.g. Servicing, Maintenance & Replacement) Ministry of Agriculture and Fisheries approved facility operator. Overall management of furnishing of all Government owned & leased properties. Other duties involve: Maintaining great relationships with all service providers; Identifying opportunity for saving State Department funds; Ensuring that all electronic files are updated regularly and data relevant is accurately maintained. Skills acquired Staff Management, Time management skills, Computer literacy, Lateral and creative thinking, Co-ordination/negotiations with service providers, Attention to detail. Meeting deadlines. Experience relevant to position:

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• 9/2000 - 6/2005

  Crown Relocations

  Operations Coordinator: Provision of Operational services into and out of Wellington. Key performance criteria involving supervision of all operational staff, staff performance and quality, vehicles and uplifting and delivering of freight locally and abroad. Critical success factor is qualifying and understanding individual client's schedules and matching these with available operational resources. Other aspects of role include (but are not limited to): Organizing of the day to day operations. Tracking of all inbound, outbound Domestic freight. First point of contact for all operational issues from origin branches. Liaison with other service providers (e.g. freight forwarders, sub-contractors) Organizing of import and domestic deliveries. Organizing of uplifting export and domestic freight. Organizing of domestic store and international bond stores. Organizing of scheduling and priority loading of line haul freight. Ministry of Agriculture and Fisheries Accredited person. Other duties involve: Maintaining great relationships with all service providers. Identifying opportunity for adding value to the business and maximizing profitability. Ensuring that all electronic client files are updated regularly and data relevant to their respective shipments is accurately maintained for on-line viewing via the internet. Overall responsibility for preparation and collation of manifest and waybill reports. Preparation of any Inter-branch billing of services completed. Skills acquired High Volume Staff Supervision, Leadership skills, Time Management Skills, Computer literacy, lateral and creative thinking, Co-ordination with service providers, ability to recognise and maximise revenue opportunity, Lead by example attitude, Great customer service

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