Work History

• 8/2019 - 0/0

  Toll personell

  Freight Driver: Linehaul MC

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• 1/2019 - 7/2019

  MWP Transport-Pace Farm Group

  Operations Manager/Driver: Beresfield My main duties include, but not limited to: • Recruiting, training, scheduling, counselling and disciplining employees • Planning, monitoring, appraising and reviewing job contributions • Working closely with GM and management team to set/implement policies, procedures and systems, and to follow through with their implementation • Identifying opportunities for business development and improvement • Maintaining a safe and healthy work environment by following and enforcing all standards and procedures; in accordance with relevant legal regulations • Meeting operations budget expectations • Managing staff levels, wages, hours, contract labour to revenues • Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees • Running a safe, injury/accident free workplace • Communicating customer issues with operations team and devising methods of improving the customer experience, including resolving problems and complaints

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• 11/2015 - 12/2018

  JWL Logistics

  Site Manager: Villawood, Bennetts Green, Cardiff & Maryland My main duties were to: • Build relationships with vendors • Understand warehouse management and operations • Maintain inventory systems and keeping adequate stock • Manage daily routes/schedules of shipments and deliveries • Assess and recommend ideal shipping methods, routing or carriers to meet necessary parameters, specifications and costs • Negotiate rates with carriers • Maintain customer service logs and safety records • Recruit and train of warehouse personnel • Organise data entry for payroll, KPI's and Employee Performance Reviews • Facilitate monthly toolbox meetings • Organising & booking trucks/trailers for regular servicing • Manage fleet of 30 prime movers, trailers and rigid trucks

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• 8/2013 - 10/2015

  Bingo industries

  Site Administrator: Auburn, Revesby & Banksmeadow My main duties were to: • Plan, organize and coordinate priorities in an expedient manner • Provide prompt and courteous service to our residential and commercial accounts • Verify the unloading of shipments and maintaining stock levels • Maintain safe vehicle and conditions in compliance with company and highway regulations • Assist with loading and unloading of products • Build positive customer relationships and resolve service issues

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• 3/2011 - 7/2013

  AUSTRALIAN ADMINISTRATION SERVICES

  Customer Service Representative: Auburn, Revesby & Banksmeadow My main duties were to: • Manage client relationships • Monitor and report on market activity and trends • Monitor and control service delivery requirements

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• 4/2006 - 2/2011

  Cover-More Travel Insurance

  Senior Internal Sales Representative: North Sydney My main duties were to: • Manage the effective administration of travel insurance products through Travel Agents, Insurance Brokers, and Direct Clients • Ensure compliance with Company policies, standards and practices • Implement marketing strategies with regards to promotion of new and existing products • Resolve liability and disputes within the claims department • Manage and assist in recruitment of administration staff • Maintain and manage the workflow in the department • Record management maintenance and document retrieval/archiving • Train new employees with respect to the relevant department • Complete monthly auditing of data entry for the administration officers

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