Work History

• 11/2021 - 0/0

  Platinum Traffic Management

  Traffic Controller (Casual): • Coordinating, setting up, managing and removing traffic control, including signage • Directing traffic around worksites in a safe and professional manner • Directing pedestrians to maintain safety around changed vehicle and road conditions • Communicating via two-way radio with other road traffic team members and clients to give and receive updates on traffic and conditions • Operating road signs such as a Stop/Slow bat and using hand signals to direct the flow of traffic and pedestrians

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• 1/2022 - 4/2022

  Solo Resource Recovery

  Driver: Driving and operating side lift HR truck for domestic garbage collection.

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• 10/2018 - 10/2021

  Transurban

  Traffic Control Room Officer: Receive and action phone calls requiring assistance, prioritise tasks and determine appropriate courses of action in a timely and professional manner • Coordinate resources in accordance with policies and procedures • Operate the OMCS and CCCS system, radio communications system and CCTV equipment to identify and manage incidents in accordance with operating procedures • Carry out regular system checks and backup, provision of reports and statistics on the operation of the Tollway, monitoring building security, fault management and coordinating the execution of maintenance activities • Implement appropriate Incident Management and Traffic Management plans to mitigate risk and reduce impact to users of the Tollway while ensuring the safety of responding personnel and the public • Liaise as necessary with operational staff and other stakeholders to ensure effective mobilization of resources and incident management • Provide reports, feedback and recommendations for procedural improvements and enhancements aimed at motorist safety and effective traffic management • Provide real time information on road conditions to senior management, the media and general public either by phone, sms notifications or via traffic management systems • Assist in administrative tasks such as audits, reviews of plans, procedures and other documentation as required • Provide appropriate training to other officers on an "as need" basis

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• 5/2018 - 9/2018

  Atlantis Hotel

  Night Auditor (Casual): • Checking guests in and out • Manage guest enquiries and/or complaints • Perform end of day procedures including banking and auditing of daily transactions • Receive and process any deliveries throughout the shift • Ensure the safety and security of the hotel for staff, guests and visitors at all times • Any other tasks as reasonably assigned by the manager

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• 4/2011 - 4/2018

  Queensland Ambulance Service

  Emergency Medical Dispatcher: • Receive and action phone calls requiring urgent assistance, prioritise tasks and determine appropriate courses of action in a timely and professional manner • Coordinate QAS resources and patient movements in strict accordance with QAS policies and procedures • Operate the Computer Aided Dispatch (CAD) system, radio communications system and ancillary equipment, professionally and proficiently in accordance with QAS standard operating procedures • Maintain an operational log, recording relevant details of incidents and actions during shifts using computerised/manual records as required, according to QAS policies and procedures • Liaise as necessary with operational staff and other service providers to ensure effective mobilization of resources • Communicate in a supportive manner with distressed callers requiring assistance • Contribute to a safe and healthy working environment through an understanding of contemporary human resource management policies and practices and available staff support services such as "Priority One" Telephone Counselling Services and other Departmental resources • Demonstrate an awareness of people with diverse cultural backgrounds and undertake all available cross-cultural related training to ensure rapid and appropriate responses to operational requirements

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• 2/2004 - 4/2018

  Advanced Responder

  Sergeant: Qld • Assist in the day to day running of the division • When required, plan and run training and skills sessions • Provide support to divisional members • Manage poor performance and behavior as required • Maintain divisional resources (First aid equipment, uniforms, etc) • Carry out other duties as requested by the divisional manager

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• 9/2010 - 4/2011

  JBS SWIFT AUSTRALIA

  IT Support: • Provide network support for end users including hardware, operating systems and company specific software and specialised mainframe technology • Maintain company systems and databases • Provide remote assistance support to satellite sites around Australia • Provide onsite support to head office and local production sites • Production of technical documentation to agreed quality standards and contributing to technical strategy, policy and procedures • Implement corrective action procedures within prescribed key performance indicators and/or escalate to other technical resources as appropriate Voluntary Employment History

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