Work History

• 11/2021 - 12/2022

  UNITED PERSONELL Pty Ltd

  Business Development Manager/Recruitment: Key Duties: * Customer Relations * Sales * Ensuring KPI's were met on monthly basis * Ensuring that client relationships were kept at a high standard and that all customer queries and request were met * Weekly team meeting with all ground staff * OH&S meetings with all staff to ensure safety procedures were met * Training all staff, increase capacity and performance, proactively leading teams * Continuously motivating my staff to ensure the best customer experience * Ensuring all process and procedures are followed and understood by my team

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• 3/2018 - 8/2021

  FISHCOVE Pty Ltd

  Head Manager: Key Duties: * Responsible for overseeing the daily operations of the business. * Handling all human resourcing responsibilities including entitlements, payroll, workers compensation, hiring, retrenchments, and implementing and complying with all required state government legislations. * Responsible for all staff decisions, including rosters and training of staff. * Responsible for all stock purchasing including what products chosen to be used within the business * Managed the operating expenses by taking accountability for forecasting, accruals and results. * Reviewed and approved expenses. * Maintaining company website and social media with up-to-date product specifications, availability and promotions and responding to customer inquiries. * Devised, deployed and monitored processes to boost long term business success and increase profit levels * Developed & cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills including fostering deep professional relationships with wholesale contacts * Highlighting any quality issues or operational problems that affect the business and/or find solutions to resolve issues in a timely and efficient manner while maintaining a safe work environment. * Estimating the stock levels required for the week and plan delivery schedules. * Ability to step into the Head Cook role when staff shortages arose. * Managing a 90-seated restaurant and all front of house activities. * Maintain business bank accounts, payroll, payment processing, accounts payable and accounts receivable and taxes.

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• 10/2017 - 3/2020

  SYDNEY FRESH SEAFOOD

  Manager: Key Duties: * Responsible for all aspects of the business - sales, training, store display & cleanliness * Resolved customer complaints while maintaining friendly and professional customer interactions * Hired & trained new employees on proper policies & procedures. * Processed, renewed, and kept accurate accounts of all incoming and outgoing sales and purchases. * Managed over 20 employees. * Oversaw selection of products for purchase and display. * Ensure that equipment and machinery are adequately maintained and promptly repaired. * Gather customer statements & feedback to analyse savings and potential value-added services. * Promotion via social media platforms to improve brand identity * Identify human resource needs, write descriptions, screen and interview candidates, train, manage and pay employees * Constant monitoring of stock level and stock prices and shop around to find best vendors with highest quality produce and best prices. * Communicate with alternate vendors, negotiate better pricing for bulk orders or investigate the possibility of procuring cheaper materials from alternative sources * Preparing & processing requisitions, purchase orders and invoices * Negotiating price & terms of products with suppliers

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• 11/2012 - 10/2017

  BRUNCH & CO

  Head Manager: Key Duties: * Managed all day-to-day and long-term business operations, which include sales and service work, all financial transactions, invoicing, purchasing and receiving. * Trained and developed employees through orientations, ongoing feedback, and establishment of performance expectations and by conducting performance reviews. * Increased sales by ensuring customer satisfaction and prompt problem resolution. * Managed the restaurant in accordance with established company standards, policies, and procedures. * Responsible for managing the operations, including the development and growth of people, sales and profits. * Maintained employee personnel files and company information to ensure legal compliance. * Handling licensing, council & health permits, etc * Built great rapport with all vendors in an effort to grow a relationship and generate business. * Managed social media accounts * Managing inventory levels * Key administrator in the development of annual business plans, forecasts, and budgets as well as short and long-term growth strategies. * Communicating with clients, and other individuals to answer questions and explain information. * Preparing and submitting budget estimates, progress reports, or cost tracking reports. * Ability to step into the Head Barista role when staff shortages arose. * Continuously improving our seasonal menu * Weekly meetings with all staff

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• 10/2010 - 11/2012

  Active Labour Hire

  Business/Sales Development Manager: Key Duties: * Customer Relations * Sales * Ensuring KPI's were met on monthly basis * Ensuring that client relationships were kept at a high standard and that all customer queries and request were met * Weekly team meeting with all ground staff * OH&S meetings with all staff to ensure safety procedures were met * Training all staff, increase capacity and performance, proactively leading teams * Continuously motivating my staff to ensure the best customer experience * Ensuring all process and procedures are followed and understood by my team

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• 10/2010 - 11/2012

  MICHAELS SEAFOOD & POULTRY

  Head Manager: Key Duties: * Performing all duties of running a small business including financial, planning, marketing, and training. * Initiating, performing and managing all aspects of the business providing superior customer service. * Implemented needed controls of stock/supplies and streamlining operation procedures enhancing company profits. * Trained, coached and mentored employees to ensure safety and consistent quality of work. * Sourcing efficient suppliers and maintaining good working relationships, good record keeping skills, in line with maintaining efficiency within the business and also for taxation purposes. * Analyzing internal processes and recommending and implementing procedural or policy changes to improve operations, such as supply changes or the disposal of records. * Leveraged social media websites such as Instagram and Facebook to promote services and gauge customer needs and preferences. * Purchasing & Logistics * Ensuring process of seafood packaging was met at a high standard * Ensuring 100% on time deliveries * Weekly rosters * Stock control

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