Work History

• 2/2016 - 5/2016

  TRANSITCARE

  Driver: TransitCare - Driver February 2016 - Present Duties/Skills • Transporting elderly and disabled passengers • Loading and securing passengers in wheelchairs. • Providing enthusiastic customer service to all passengers. • Working individually and part of a team. • Follow daily manifest. • Multiple pickups and drop offs. • Completing pre start vehicle inspection check list and daily run sheets.

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• 10/2015 - 2/2016

  Queensland Health - Richlands Central Pharmacy Dis

  Procurement Officer: Queensland Health - Richlands Central Pharmacy Distribution Warehouse (Contract) October 2015 - February 2016 Procurement Officer Duties/Skills • Providing excellent customer service by answering clinic and vendor enquires. • Processing clinic orders. • Goods receiving, pick & pack and dispatch. • Dispatch tracking, consignments & booking pickups. • Processing, returns and credits. • Assisting clinics with product enquires. • Stock identification, counts and adjustments.

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• 7/2015 - 10/2015

  Data Entry Operator: Data #3 July 2015 - October 2015 (Contract) Data Entry Operator Duties / Skills • Receipting invoices. • Investigate client issues and action as required. • E-mails sent to vendors requesting ETAs on invoices.

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• 7/2014 - 2/2015

  Queensland Government - Housing and Public Works

  Contracts Officer: Queensland Government - Housing and Public Works, Building and Asset Services July 2014 - February 2015 (Contract) Contracts Officer Duties / Skills • Conflict resolution between clients and contractors via email, site visits and over the phone. • Ensuring compliance of multiple sites with cleaning specifications by using my communication, negotiation and investigation skills. • I have received positive feedback from many clients, thanking me for assisting them and for my strong dedication and drive to resolve problems with contracts. • I provided assistance to clients with understanding the process for new contracts, for example, the services provided and obtaining the best quote from the contractor. • I actively volunteered to be the responsible person for conducting site inductions to assist the team during a very busy period. • I provided ongoing support to clients with understanding their client packages and provided ongoing support and assisted when issues arose.

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• 10/2013 - 7/2014

  Diabetes Queensland

  Business support services officer: Diabetes Queensland October 2013 - July 2014 Business support services officer Duties / Skills • Gained valuable customer services skills whilst working in the inbound contact centre. I managed many calls within a short timeframe and used my well developed customer service skills to handle challenging clients in a professional and empathetic manner. • Excellent verbal skills gained by fielding inbound calls of customers seeking advice and placing orders. • Managed membership contact detail database.

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• 3/2006 - 9/2013

  Bupa Australia

  Customer Exceptions Adviser: Bupa March 2006 - September 2013 Customer Exceptions Adviser Duties / Skills • Excellent written communication skills gained by working in the Internet Response Team by answering customer queries submitted online. • Investigation skills - Investigating and resolving process anomalies to reduce customer impact. • Coached and mentored new staff joining the Customer Exceptions Team. • Regularly trained new staff in Customer Exceptions processes and procedures.

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• 1/2006 - 3/2006

  Temping for Hallis

  Administration Officer: Temping for Hallis January 2006 - March 2006 I worked for a range of companies. Completed many different projects including creating a filing system for two separate companies with providing short training session on how they work.

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• 1/2005 - 1/2006

  brisbane city council

  Business Administrator: Brisbane City Council January 2005 - January 2006 Business Administrator Completed a certificate III in Business Administration.

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