Work History

• 11/2016 - 0/0

  TNT express

  Driver / Dockhand: • Split role with AM Operations and PUD, utilizing my abilities to work within a team and also requiring good self-management of time while working unsupervised; general warehouse duties, including carrying out safe, careful and timely processing of important shipments to achieve company targets. • Dockhand AM Operations (4.00am start) includes clearing multiple shoots, sorting freight into allocated areas and ensuring freight is processed in accordance with company requirements; lifting freight up to 50kg with assistance and 30kg unassisted, duties require good health, strength and stamina. • PUD role requires precise scanning freight for TNT's track and trace system; timely loading/unloading and sorting of materials; consistently complete safe and secure deliveries and pickups from warehouses, retail outlets, offices and private addresses; developing and maintaining good relations with customers using professional communication skills and distinct friendly customer service. • Tasked with driving different sorts of vehicles as required; trucks, generally Hino 300 Series Hybrids and delivery vans; Willingness to work for long hours with the ability to comply with all company policies and instructions including all traffic laws; good driving history with the record to match and a sound knowledge Perth, specializing in the Northern Suburbs. • Good time management, able to multi-task and stay organized, responded to customers' inquiries and complaints, and channelling them back to the employer; ability to locate and plan efficient routes for fast easy delivery of packages. • High standard housekeeping, ensuring my vehicle always kept clean and reporting any issues immediately; representing the company with a clean, tidy appearance and maintaining good personal hygiene throughout 10-12 hour shifts.

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• 2/2015 - 8/2016

  Compass Group / ESS

  Mine Site Utility Worker: • Highly motivated mine site and house cleaner, able to work independently to achieve and sustain high standards of health and safety practices related to assigned jobs. • Involved and follow all site operations and HSEQ practices, procedures and policies to meet the client, business and legislative requirements for the duration of projects. • Help review and implement procedures to ensure I am covering our scope of work commitments to ensure compliance and in turn resulting in providing the best possible service to my supervisors, managers and the client. • Dedicated and disciplined team player with a safety conscious attitude, working with the company and the clients HSEQ representatives to undertake risk assessments; monitor and review risk controls and actions. • Upgraded my skills to obtain my pit permits for Tom Price and Western Turner mine site. • On top of my regular duties, I have been trained to undertake buffing and stripping and sealing floors in various areas.

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• 11/2013 - 11/2014

  The Brook Bar and Bistro

  Bistro Manager: • Responsible for a hands-on role to ensure consistency of both food and beverage service that was performed in a friendly, efficient and professional manner. • Developed close communication with all employees, including all heads of departments; responsible for the recruitment, selection, training, development and retention of bistro employees. • Handled all customer complaints from bistro customers immediately, courteously and satisfactorily, able to quickly identify problems and use available resources to rectify the problem as soon as possible. • Balanced all monies and the end of each shift, also maintained the bistro's point of sale computer system, including assisting with programming menu items. • Monitored the bistro's manpower, wage cost controls to maximize profitability, assisted with weekly roster of staff. • Responsible for all bookings, booking deposits and functions held in the bistro

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• 2/2010 - 7/2013

  Kingsley Tavern

  Restaurant / Duty Manager: • Maître die of restaurant, greeting and seating of guests, assuring all patrons have enjoyable experience; ensuring cleanliness of restaurant and quality of customer service. • Management of staff and running of restaurant, including reliable supervision of the cash register, meals leaving the pass and the restaurant floor; training and supervision of team. • Assisted general manager with organization of functions; liaising with customers within the tavern and making sure correct procedure used for taking restaurant bookings. • Responsible for maintaining a strong team of staff; interviewing and training new staff members, also managing a weekly restaurant roster. • Worked closely within all areas of tavern; working in bottle shop as required and operate daily within the bar. • My daily ten to twelve hour shifts also required me to wait and clear tables; move and set up tables from lunch to dinner service as we often hold large bookings and functions.

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• 1/2008 - 12/2009

  Craigie Tavern

  Duty Manager: • Management of staff using exceptional leadership abilities. • Daily duties consist of banking, counting money floats, ordering stock, payroll; open and closure of the tavern, including security operations. • Proven success and consistency in all areas including TAB, bottle shop, restaurant, bar and management. • Played a key role in maintaining a calm, comfortable, safe environment for staff and patrons; defusing tense situations. • Ability to be adaptable in varying situations, flexibility and confidence help build and maintain excellent rapport/relationship with regular cliental. • Worked within a close management team to develop and uphold the Craigie Tavern environment; including recent refurbishments. • My passion for service developed good relationships with staff along with many diverse patrons.

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• 1/2006 - 1/2008

  RAC Pty Ltd

  Customer Service Operator: Customer Service Operator | RAC Pty Ltd 2006 - 2008

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• 1/2005 - 1/2006

  Westnet Internet Pty Ltd

  Customer Service Consultant: Customer Service Consultant | Westnet Internet Pty Ltd 2005 - 2006

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