Work History

• 5/2024 - 6/2024

  Persolkelly Recruitment - Geared up Culcha

  Customer Service Officer: Managing the Sales and Order email accounts and entering customer orders into NetSuite to create Sales Orders for approval. Forwarding all emails requiring immediate attention to correct recipients for actioning. Updating of the ordering portal for individual clients with new embellishments and coding for correct ordering of PPE, workwear, merchandise and all products on the portals.

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• 12/2023 - 5/2024

  Height 4 Hire

  Administration Assistant: Entering of workshop technicians daily job cards into Baseplan – Equipment Hire Management software. Liaising with the Workshop Service Manager and technicians regularly regarding servicing and maintenance of machines. Proficient entering of all off hires of machinery from customers and Sales Reps and updating shipping dockets for transport. Responding to incoming daily emails regarding off hires and contacting customers on the status of their hire, acting as a back up to Hire Controllers during peak times. Maintaining kitchen and stationery supplies and attending to reception. Updating the cross-hire board on a weekly basis and ensuring all cross hires are entered correctly with no outstanding hires. Assisting all departments when required.

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• 4/2023 - 8/2023

  K&S Freighters

  Admin Support Officer: Providing administration support to the workshop team as required, opening and closing work orders for all fleet services, repairs and breakdowns. Daily updating of the service board with upcoming services for the fleet.

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• 8/2020 - 10/2022

  BA Breakers & Attachments

  Administration Assistant: Proficient in carrying out reception duties by attending to incoming calls and managing enquiries. Sorting and distributing incoming mail, assisting the Service Manager with work orders /quotes / service reporting / receipting Invoices, raising PO’s, contacting suppliers, preparing manuals for new hammers and attachments, and creating new part numbers for the inventory data base in NetSuite, preparation of warranty claims in Microsoft DMS. Other duties included - Assisting the Sales / Hire Manager with Hire Agreements / entering technicians timesheets, supporting all departments when required

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• 10/2019 - 4/2020

  Clark Equipment

  Administration Officer: Proficient in processing of rental contracts for hire of machinery, generating invoices / organising transport to and from site and processing payments. Updating of vehicles and machines into register for registration renewals. Entering new machine details into EBS for warranty purposes and researching machine history / maintenance reports. Entering Daily Activity Reports from field service and creating PO’s. Attended to front counter enquiries and providing exceptional customer service to clients, customers and service personnel.

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• 6/2019 - 10/2019

  Garden Life Landscapes

  Administration Officer: Arranged and updated schedules for production and maintenance teams, ensured all calls and emails were answered or directed to relevant staff promptly. Updating site details from daily schedules. Attended to front counter enquiries and interacted with customers, visitors, suppliers etc. whilst maintaining a professional approach to customer’s needs. Managed all staff schedules and events.

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• 10/2016 - 9/2017

  AVEO DURACK

  Receptionist: • Greeted and welcomed visitors to the reception. • Co-ordinated reception by effectively processing incoming phone calls. • Established and maintained effective administrative support procedures. • Coordinated and allocated meeting rooms. • Courier and mail management. • Assisted the Area Manger with duties as required. • Maintaining supplies of community lounge and ensuring lounge is kept in a clean and safe manner. • Attended to a busy switchboard and directing calls when required. • Assisted to resident's enquiries. • Maintained and updated resident's information and processed NIV and new resident's information. • Organised bus allocations weekly for residents. • Processed maintenance requests into Fleetmatics and contacting maintenance staff with priority requests. • Data entry into Sharepoint and Microsoft Office software. • Maintained resident data base. • Processed of monthly residents' levies onto spreadsheets. • Updated registers. • Maintained a safe and clean reception area. • Showing empathy and compassion to all residents. • Maintained the strictest of confidentiality at all times. • Entered information into Multi screen for resident's information channels.

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• 10/2014 - 9/2015

  WARREN INCH REAL ESTATE

  Receptionist: • Meeting and greeting guests. • Provided basic and accurate information in-person and via phone/email. • Updated key registers, data base management, processing of lease agreements, contacting contractors, landlords and tenants when required. • Data entry into Console Gateway software. • Property management and Sales Agents support and assistance. • Renewed leases, arranged Entry Notices, Work Orders and Inspection Notices to tenants and contractors with time management as a priority. • Assisted in the reconciliation of the company Trust Account from rental monies, sales commissions and all deposits to the Trust Account. • Efficiently receipted rental monies over the counter and ensured bank statements reconciled on a daily basis.

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• 10/2013 - 3/2014

  LANDSDALE PRIMARY SCHOOL

  Receptionist: Fixed Term Casual • Served as first point of contact for students, parents and staff calling or visiting the main administrative office and provided administrative support to admin staff, teachers and Deputy / Principle. • Performed daily tasks which involved data entry of attendances, sick notices, late notices and all absentee notes onto the student database from teachers and parents via telephone and face to face. • Prepared newsletters, correspondence and notices for teachers and parents and arranged students reports and graduation notices in a timely manner to ensure all information was documented and dispatched on time. • Ensured parents signed in/out log book correctly and transferred information to student's database before the closure of school.

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• 1/2002 - 11/2006

  UNILINE AUST PTY LTD

  Sales Administration: • Proficient in the data entry of customer's sales and purchase orders, customers invoicing, daily banking and cash handling and maintaining a clean and safe showroom / reception area. • Demonstrated ability in handling telephone enquiries regarding componentry and materials with a high standard of customer service and customer focus. • Pick and packing of stock and matching items were received in correct quantities to their dockets. • Able to deliver high quality outcomes while working in a small team and unsupervised with strong interpersonal and communication skills. • Entrusted to manage office in the Supervisor's absence with the ability to prioritise tasks effectively and in a timely manner. • Assisted the Area Manger with duties as required. • Maintained kitchen and stationery supplies were adequately stocked.

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