Kriti

About me:

Candidate Info :
I came Australia in 2018 as a International student. I completed my study in 2024. I have been working in hospitality for more than 5 years now.

Experience :
Worked As Customer Service Representative at David Jones from October 2022 to till now
•Handled customer inquiries and suggestions courteously and professionally.
•Actively listened to customers, handled concerns quickly and escalated
major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
•Answered customer telephone calls promptly to avoid on-hold wait
times.

Worked As BARISTA at Peter Rowland Group from October 2022
Pleasantly interacted with customers during hectic periods to promote fun,
positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Memorized recipes for specialty coffee beverages and seasonal offerings.

Worked As Billing Administrator at Aruma Services from January 2022 to till now
•Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
•Identified, researched, and resolved billing variances to maintain
system accuracy and currency.
•Processed and verified invoices to secure accuracy of billing
information.
• NDIS support worker, create service booking.
• Monitored front areas so that questions could be promptly addressed.

Worked As ALL ROUNDER at Danny’s Cafe from April 2021 to September 2022
Pleasantly interacted with customers during hectic periods to promote fun,
positive environment.
Cleaned counters, machines, utensils, and seating areas daily.
Controlled line and crowd with quick, efficient service.
Maintained regular and consistent attendance and punctuality.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Monitored supply levels at counter and maintained customer areas to meet
typical demands.
Used POS system to accurately enter orders and process payments.