Dispatch & Logistics Coordinator – Call center environment-26195 ( Bunbury Towing )

• Responding to incoming calls with exceptional level of customer service.
• Liaising over the phone with customers and answer queries;
• Answering a high volume of inbound calls;
• Proactively maintaining a positive can-do relationship with customers and ensure regular communication in a timely manner;
• Attend to emails for job bookings and or quotes in a timely manner;
• Ensure timely manner of job allocation in consultation with the other team members;
• Support customer service queries and providing updates and ETAs.
• Managing and handling all customer enquiries, quotes and job bookings;
• Effectively allocating jobs to Tow Truck Operators.

The ideal candidate will have:

• Customer service experience.
• Experience in a contact centre, or within a similar setting
• Strong communication skills, written and verbal.
• Intermediate computer skills;
• Tech savvy; quick to learn new programs;
• Excellent attention to detail and time management skills;
• Ability to communicate and work well with all types of customers;
• Experience in a high paced environment;
• Sound judgement, high level of accuracy and critical thinking;
• Ability to prioritise, in a busy environment;
• Adaptable nature and ability to work as a team in a support role.
• Passion for exceeding customer service expectations.
• Full time 7.30 to 5pm RDO per month
• After hours on call 1 weekend per month