Service Advisor ( CMV Truck & Bus Dandenong )
- Above-award pay rates
- Career growth in a national group
- Regional lifestyle with city access
Provide exceptional customer service as a Service Advisor, guiding customers through their service journey, ensuring loyalty and trust.
CMV Truck & Bus Albury/Wodonga
CMV Truck & Bus Albury/Wodonga is a unique business based on the border of Albury and Wodonga, with excellent access to both Victorian and NSW regional areas. Here you will have the best of both worlds: regional outdoor lifestyle and a lifelong career. The small, close-knit and friendly team has been providing dedicated sales and aftersales support in the region since 2012, experiencing strong growth.
CMV Truck and Bus is a subsidiary of the CMV family-owned group of companies and is proudly Australian owned, with over 86 years of operation and experience. CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 600 employees. They sell trucks and buses and provide service and parts for the complete range as the authorized dealer network. The CMV Group have 2000 staff nationally and continue to grow, promoting from within.
About the role
As a Service Advisor at CMV Truck and Bus Albury/Wodonga, you play a vital role in representing the brand and guiding customers through their service journey, from booking to completion. Your focus on delivering exceptional customer service ensures a smooth, professional, and personalised experience that builds loyalty and trust. You’ll use your skills and knowledge to accurately assess customer needs, communicate clearly with the workshop, and manage expectations around timelines and costs. This front-line position requires collaboration with Technicians, Parts teams, and Service Managers, while upholding CMV’s expectations of excellence in every interaction.
This is a full-time position working Monday – Friday with a Saturday roster.
Main Responsibilities
– Warmly greet and assist customers in person and over the phone, accurately identifying vehicle service needs
– Document customer concerns thoroughly and clearly via repair orders, defining the exact scope and nature of the work required
– Schedule service appointments that balance customer convenience with workshop capacity and availability
– Provide clear and transparent explanations of estimated service times, costs, and payment methods
– Coordinate all repair and maintenance services, ensuring customers understand warranty conditions, disclaimers, or required authorisations
– Present tailored service offers, promoting additional services, parts, or benefits that enhance vehicle performance and value
– Review and verify the accuracy of customer and vehicle information, making corrections where necessary to ensure data integrity
What you will need to succeed
– Previous experience in a Service Advisor role (automotive/truck industry experience preferred)
– Genuine desire to help others and solve problems
– A calm, polite, positive and empathetic approach, even under pressure
– Exceptional customer service skills
– A ‘Can Do’ attitude, confidence, initiative, and a strong sense of responsibility
– Excellent communication and interpersonal skills
– Strong organisational skills with the ability to multitask
– Proficiency with repair order systems and basic computer applications
– A proactive, solution-oriented mindset
Why Join Us
– Above award hourly rates – competitive pay for your skills and experience
– Exclusive corporate discounts – health and life insurance programs
– Wellbeing support – CMV Care, EAP access, and annual wellness initiatives
– Team celebrations – annual dinner-dance, Christmas events, and festive hampers
– Career growth – opportunities to advance within a respected national group
– Job security – work with industry-leading brands in a growing business
At CMV Truck & Bus, our people are our greatest asset. Our success is driven by our core values: Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. We apply these values to our employees, customers, and the community.
Job Tags:CMV Truck & Bus Dandenong, CV - Vehicle Mounted Crane, WODONGA.
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