Luke

About me:

Candidate Info :
Hi, I’ve recently left the Corporate Sector after 30yrs, and have gone and completed an Advanced Heavy Rigid driving course with Barkly’s, and successfully obtained my unrestricted (non synchro) Heavy Rigid license.
I am now actively ready for work, either driving an MR or HR truck.

My family and I have recently relocated to Leopold (15mins east of Geelong), therefore I am pursuing a driver role in Geelong / Bellarine Peninsula / South West coast.

Many thanks for your consideration!

Regards,

Luke

Experience :
Worked As Quality Assurance Analyst at State Trustees Ltd from August 2014 to September 2023

Worked As Operations Team Leader at State Trustees Ltd from May 2010 to August 2014

Worked As Operations Manager at origin energy from January 2003 to December 2009
Responsibilities:
* Reporting to Operations General Manager, responsible for implementing both a Complaints Framework and Quality Framework for Origin Energy’s outsourced Business Process Operations.
* Devised specifications for processes.
* Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.
* Generated and developed leads to acquire new clients.
* Ensured that each guest’s experience was positive, memorable and consistent.
* Tracked trends and suggested enhancements that would both challenge and refine the company’s product offerings.
* Maintained project quality with a hands-on management style.
Achievements:
* Successful implementation of Quality metrics and measurement for 75 roles (FTE) outsourced from Melbourne, Australia to Pune, India.
* Successful introduction of new Productivity Model, with measurable KPI’s for all roles.
* Successful Client Complaint reduction from 7000+ concerns to <1000.

PRIOR CAREER ROLES
Transurban CityLink
Revenue Analyst