Dispatch Officer ( Team Global Express )
- Permanent full-time role
- Supportive team & strong leadership
- End-to-end national logistics exposure
Optimise fleet productivity, coordinate daily dispatch operations, and ensure customer satisfaction in a fast-paced courier environment.
We are seeking a full time Dispatch Officer to join the Courier operations team based in Woodville, SA. This role is responsible for optimising fleet productivity across pick-ups and deliveries, ensuring permanent and ad hoc runs are allocated efficiently and fairly, while maintaining a strong customer focus. You will play a key role in coordinating daily dispatch operations, supporting drivers, and ensuring service expectations are consistently met across the metro and greater Adelaide area. Working hours will be 9:00am–5:00pm; however, some flexibility will be required to provide coverage for leave and support the AM shift from time to time.
Key Responsibilities
– Allocate permanent and ad hoc runs using a computerised dispatch system
– Ensure vehicles and driver capacity are aligned to daily operational needs
– Route deliveries and communicate run orders for key customers
– Accept, book, and allocate jobs with accurate and complete information
– Monitor and communicate delays, issues, and service impacts promptly
– Record and update driver hours, waiting times, and job adjustments daily
– Support invoicing accuracy based on operational data
– Ensure compliance with company and legislative requirements
– Support driver onboarding, including TED unit training and usage compliance
– Contribute to safety and HSE requirements, including reporting and incident management
About You
You are organised, reliable, and comfortable working in a fast-paced transport environment. You have strong attention to detail, can manage competing priorities, and communicate effectively with drivers, customers, and internal teams. You will bring:
– Experience in dispatch, transport coordination, or logistics operations
– Strong understanding of fleet allocation and route planning
– Strong administrative and data accuracy skills
– Ability to manage time-critical tasks under pressure
– Customer-focused mindset with strong communication skills
– Familiarity with transport compliance and CoR principles (desirable)
What We Offer
– Permanent full-time role in a key operational function
– Opportunity to work in a fast-paced, essential transport environment
– Strong team culture with supportive leadership
– Exposure to end-to-end courier operations and fleet management
– Opportunity to build experience in a large national logistics organisation
Job Tags:Certificate 3 in Transport and Logistics - TLI30207, Certificate of tow truck driver accreditation, Medical Certificate for Motor Vehicle Driver, Team Global Express, WOODVILLE.
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