Paul

About me:

Candidate Info :
Been involved heavily in customer service, IT & Telecommunications.

I have done extensive Tilt tray work, moving vehicles, machinery etc as well as smash work.
I done a small amount of HC work and a couple of MC runs, ideally looking for adhoc stuff in the evening or possibly weekends depending on whats on offer.
Happy in MR/HR, as well as coach driving operations

Not looking for manual lifting roles

Ideally close to Park Ridge or within 30km.

Experience :
Worked As Coach Driver at Town and Country Coaches from April 2024 to till now
Working in a casual position, providing ad-hoc charter engagement.

• Perform bus / coach customer focused duties such as driving relevant vehicles allocated to the given application and engagement.
• Required pre-start vehicle status and condition checks and “end of day” reporting as necessary & complete all workplace documentation as required.
• Performing appropriate shift planning expectations to ensure smooth running of shift.
• Driving bus/coach safely and comfortably to environmental conditions.
• Perform the role of the bus / coach driver pursuant to the responsibilities of relevant heavy vehicle and bus operator legislations.
• Keeping vehicle clean and tidy daily – leaving the vehicle ready for use for its next engagement.
• Adherence to relevant TMR, NHVR legislation and guidelines.

Worked As Automotive Service Advisor at Penske/ Wacol from October 2023 to till now
Working as a Service Advisor as part of the On-Highway service team at the Wacol branch, providing the conduit between customers, understanding their needs and the Service Technicians.

• Proactive communication with workshop customers daily – taking bookings, raising repair orders with costings, providing progress updates.
• Providing accurate quotes for repairs with follow up.
• Processing of invoices upon completion of jobs, where required.
• Responding to phone queries efficiently
• Monitoring and actioning of mailbox items to ensure timely response to internal and external stakeholders.
• Working with workshop staff to ensure customer care standards are met and exceeded.
• Monitoring of technician workloads to ensure repair and service timelines are met & exceeded & customers are informed of updates.
• Working with the Service Manager & Technicians to manage ‘work in progress’ jobs and close within required timeframes.
• Maximising efficiencies within the workshop to ensure appropriate use of resources.
• Model safe working behaviour in line with Penske’s values of Ownership, Passion, Teamwork, Integrity and Care.

Worked As Bus Driver/Transport Supervisor at Prison Transport Group from July 2020 to till now
Working in a casual position to facilitate transport to correctional facilities for family members.

• Responsible for care of PTG property
• Transporting family members for scheduled visits in accordance with QCS times
• Ensuring care and safety of PTG passengers
• Follow directions of correctional staff
• Drive bus alongside designated routes as per run sheet
• Ensuring bus is driven in accordance with PTG & TMR guidelines and expectations
• Adhering to relevant legislation
• Professional representation of the company always
• Being point of contact for other drivers
• Assisting with training/compliance needs and providing support to drivers
• Basic vehicle care
• Ensuring drivers are working in a uniform and consistent manner to enhance custo

Worked As Driving Instructor at Drive 2 Survive Driving School from September 2019 to till now
Working as a driver trainer, located in Logan and serving the local area, providing quality driving tuition to ensure safe driving becomes habitual. I have a strong interest in compliance and safe driving.

Worked As Sub Contractor at Nationwide Towing & Transport QLD from January 2013 to January 2015
Sub Contractor part time Jan 2013 – Present

Responsibilities
• Loading and transporting of machinery & generators in a safe manner
• Operation of scissor lifts, boom lifts, bobcats, backhoes, forklifts
• Using dog & chain and ratchet strap methods of restraint
• Excellent customer service skills
• Ability to plan route and navigate using GPS/refidex
• Winch & drive machinery on/off tilt tray in accordance with company policy
• Conduct pre-drive inspection of vehicle
• Operate within a safe operating environment, performing site assessments when loading/unloading
• Loading & unloading of vehicles in accordance with RACQ’s policies
• Performing motorway recovery, bogged vehicles and police tows in accordance with various policies