Martin

About me:

Candidate Info :
Hi, I was born in NSW in 1974, as the youngest of 4 childen.
I grew up in a family for equal work for all. Mum was a registered Nurse (shift worker), and Dad a policeman (shiftworker), so from an early age, we all had to do our share with the cooking, cleaning and endless collecting and chopping fire wood, and many other jobs required on a 40 Acre block.

I completed year 12 in 1991 at Murwillumbah. For the next 3 years, I worked several jobs, starting with the last couple of seasonal weeks at the local sugar mill. At the end of the sugar season, I worked on a banana farm, mainly humping bananas for sorting and packing. after 6 months, I was offered work for a contractor with his corrugated iron roofing business. It was extremely busy for about 8 months, but the work dried up. So I signed up to complete the course for a NSW security licence, and then got work as both barman and security guard at Kingscliff hotel. T

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Experience :
Worked As STH QLD INFRASTRUCTURE TEAM LEAD (OPERATIONS/DELIVERY) at Airservices Australia from March 2019 to May 2021
Brisbane Mar 2019 – May 2021
Airservices Australia, responsible for providing safe, secure, efficient and environmentally to the aviation industry.
STH QLD INFRASTRUCTURE TEAM LEAD (OPERATIONS/SERVICE DELIVERY)Reporting to National Manager with 14 direct reports.
Responsibilities
Manage a Technical field work force to provide break-fix and new installation of infrastructure Airservices Australia NAS sites
within South Queensland, while ensuring high quality, successful delivery of a high work load over a large area.
Provide coaching and mentoring to develop and optimise individual and team capability.
Act as regional escalation point for all infrastructure related issues and queries.
Provide customer and stakeholder engagement, focusing on customer advocacy and outcomes.
Advise stakeholders on security issues and access.
Manage end to end delivery of Operations works, including documentation artefacts.
Provide assistance in complex scoping and advice in parallel with field workforce including sub-contractors.
Conduct weekly and monthly formal reporting to National management and stakeholders.
Ensure the ongoing updating and maintenance of all infrastructure information repositories including field work status.
Ensure team maintains good WH&S practices and knowledge, and safety standards around facilities work.
Achievements
Addressed issues of team not meeting Civil Aviation Safety Authority (CASA) requirements. This involved improving the team
communication skills, improving team cohesion and supporting them through cultural changes. As a result, within 6 months the team had achieved clearance from CASA and was able to meet team objectives and delivery services on time for a
demanding workload across a wide geographical area.

Worked As Team Leader / Service delivery Manager at telstra from January 2014 to March 2019

Worked As NBN DESIGN TEAM MANAGER at Telstra Corporation Ltd from December 2016 to February 2018
Reporting to National NBN Manager with 14 direct reports
Responsibilities
• Led, developed, coached and managed a geographically dispersed program of work and team in a rapidly changing
environment, driven by technical rule changes and commercial agreements. Facilitated the transfer of assets to NBN Co meet
their rollout schedule.

Worked As OPERATIONS / RESOURCE MANAGER & COMMS SPECIALIST at 1ST INTELLIGENCE BATTALION from April 1994 to April 2014
Reported to the Senior Operations Manager, with responsibility for planning, resourcing and managing a diverse spectrum
of intelligence operations and their resources.
Functional responsibilities included business planning, forecasting and budgeting, training management, operations
management, workplace safety, management reporting, staff management and compliance.

Worked As COMMUNICATIONS (ICT) MANAGER, 1 at ST INTELLIGENCE BATTALION from January 2013 to December 2013
Led a multi-disciplinary information systems team of 10 staff, with oversight of work allocation, performance management
and personnel administration. Team coaching and mentoring.

Worked As OPERATIONS & CUSTOMER SERVICE MANAGER Retail Express at RETAIL EXPRESS from January 2011 to March 2012
is a retail POS Cloud solutions software company
Responsibilities
• Reported to the General Manager.
• Led a team of 10 staff, including authoring the business plan, communicating the plan to the team, determining priorities,
setting team goals, allocating resources, monitoring day to day work activities and authoring management reports.
• Coordinated helpdesk and client implementation management functions, including training and rostering support staff.
• Monitored helpdesk key performance indicators and ensured customer support was timely and effective.
• Conducted daily team meetings and acted as the central and final escalation point for all customer issues, complaints, and complicated support demands.
• Liaised with product development staff and assisted with the development of customer communications for product and system changes and releases

Worked As HR Truck Driver at Tony & Red Man Farm Grain Harvest – from June 1998 to June 2005
Grain Harvest –
Local
Tipper