Leisa

About me:

Candidate Info :
Dear Sir/Madam

I would like to apply for the attached position.

I have several years of administration, data entry, customer service, sales, and client services experience in many different industries.

I am a very quick learner, very reliable, very motivated and learn computer systems with ease. I do have Salesforce experience and various CRMs.

I am very adaptable, have initiative and great attention to detail and a very high work ethic.

I understand the importance of customer satisfaction and exceeding customer expectations and also the importance of first point resolution and completing tasks on time.

I enjoy communicating with people on both a professional and social level.

I believe I have the skills, experience and motivation to be successful in this position and be an asset to your company.

Thank you for considering my appli

Experience :
Worked As Member Services Consultant at MEMBER SERVICES from June 2020 to July 2020
(Contract)
Dental Protection Limited
Duties
● Respond to all member enquiries via email
● Allocate and Process all BPAY/Credit Card payments via Pivotal
● Direct Debit set up
● Updating all data in Pivotal
● All member policy amendments and category changes
● All Public Liability enquiries
● All Indemnity Insurance enquiries
● Process and send all Certificates of Currency and Tax Invoices

Worked As CUSTOMER SERVICE at Electoral Commission Queensland from March 2020 to April 2020
High Volume Contact Centre – Up to 8000 calls a day

Worked As Carer for terminally ill family member at State Election from July 2018 to March 2020

Worked As WARRANTY CLAIMS OFFICER at market direct campers from January 2018 to July 2018
Duties
● Liaising with general public, Clients, Repairers on all warranty claims
● Answering incoming calls and assisting all callers with information on general information, products, warranty parts and warranty processes
● Picking and Packing all parts
● Assisting customers with purchases of new off road camper trailers and caravans
● Maintaining professionalism and confidentiality at all times
● Assisting all customers with their warranty claim from beginning to end
● Meeting KPI’s on closing warranties

Worked As RETAIL TRAVEL CONSULTANT at Flight Centre Travel Group from January 2017 to October 2017
Duties
● Liaising with clients in person, over the phone and email to discuss travel arrangements
● Converting all enquiries into sales and meeting and exceeding sales targets
● Advising clients on suitable options for domestic or international destinations, tours accommodation, transport, insurance and fares
● Building, maintaining and strengthening client relationships to ensure satisfaction and retention
● Recognising opportunities for promotion and cross selling of products
● Promoting and booking travel arrangements
● Keeping up to date with all travel disruptions
● Conflict resolution
● Positively influence the customers experience by offering information, promotion and information to potential new customers and any other client who makes inbound contact with Flight Centre
● Work with business areas to improve service to customers by identifying trends, improvements and concerns

Worked As SALES AND SERVICE SPECIALIST at Allianz Australia from January 2016 to January 2017
Duties
● Sales and Service incoming phone calls
● Achieving first point of contact resolution
● Providing high level support to internal and external clients
● Building, maintaining and strengthening client relationships to ensure satisfaction and retention
● Recognising opportunities for promotion and cross selling of products
● Maintain up to date knowledge of process, products and services
● Ensure compliance with Allianz policies
● Positively influence the customers experience by offering information, promotion and information to potential new customers and any other client who makes inbound contact with Allianz
● Work with business areas to improve service to customers by identifying trends, improvements and concerns

Worked As FRAUD OFFICER at Customer Contact from August 2015 to January 2016
(Contract)
INDUE LTD/CONCENTRIX
Duties

● Complete and respond to all email and phone enquiries from customers/clients and businesses
● Provide assistance and support to customers by responding to their enquiries and complaints relating to implementation and use of products and services
● Maintain call logs, issues registers and/or databases to ensure accurate records
● Act as 1st point of contact for clients to listen, assess and address their enquiries or issues in a helpful manner
● Direct and immediate resolution of the issue or escalation to subject matter expert (in these cases, monitor/follow up and action through to resolution
● Liase with risk/fraud team on processes and systems for the effective management of potential fraud exposure
● Ensure an effective working relationship is maintained between all clients
● Directly contribute to an interactive positive teamwork environment and actively promote a culture of service excellence
● Adherence to legislative, compliance and best practice requirements
● Provide assistance with reporting, project work and other ad hoc management tasks as required

Worked As SALES REPRESENTATIVE at Casual Jobs from September 2013 to August 2015

Worked As Sales Representative at OCEAN SPIRIT CRUISES from August 2011 to September 2013
Duties
● Increase Sales volume of daily cruises to the Great Barrier Reef
● Service existing accounts and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets
● visit clients to promote sale of products, build rapport and negotiate sales incentives
● arrange a schedule of visits to major potential clients by contacting premium resorts/hotels/tour desks and private accommodation venues and making appointments
● develop and update knowledge of own products and the products of competitors
● establish customers’ needs and explain products to them
● report to employers on sales and provide feedback about the marketing of new or established products
● carry out presentations of products using videos and other training aids, and organise product/merchandise displays in store
● Monitor competition by gathering current marketplace information on pricing, products, new products and merchandising techniques
● work on telemarketing campaigns/promotions
● plan and work towards meeting sales targets and budgets
● Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
● Recommends changes in products and service by evaluating results and competitive developments.
● Provides historical records by maintaining records on area and customer sales.
● Supervise staff and train all new staff members on products, sales techniques and administration tasks
● Complete and respond to all email/phone bookings from agents and direct customer enquiries
● Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management.
● Ensure the safe and timely departure of the cruises daily

Worked As SERVICE ADVISOR at SALES & MARKETING DIVISION from March 2008 to August 2011
INSTITUTE OF CHARTERED ACCOUNTANTS IN AUSTRALIA

Duties
● Positively influence the customers experience by offering information, promotion and assistance to members, candidates, students, potential new members, international associates, the general public and other clients who make inbound contact with the Institute
● Work with business areas to improve service to customers by identifying trends, improvements and concerns
● Understand and keep up to date knowledge of Regulations and By-Laws, Statutory Registrations, Professional Standards Council requirements, Financial Planning Specialist requirements, Practice Structures, Quality Review process and customer complaints against members and disciplinary process
● Build strong relationships with key business partners within an area of expertise to ensure knowledge/information transfer in a timely manner
● Act as the expert and handle escalated calls on area of expertise to ensure customer has a first point resolution wherever possible
● Processing of transactions (financial and administrative)
● Advise on requirements and processes relating to Skilled Migration Assessments
● Advise on admissions requirements (all applications, by-laws and related regulations)
● Answer enquiries and process payments for Concessional Subscriptions, Certificate of Public Practice and Membership Subscriptions