Graeme

About me:

Candidate Info :
A reliable and loyal Team Leader/Supervisor with 20+ years’ experience in the transport, logistics, warehouse and retail industries. Operationally capable from ground floor to team leader positions with a track record of delivering superior customer service and high volume sales, managing customer queries, documenting & tracking shipments, warehousing, picking & packing, and inspecting and moving trucks. An excellent team player with positive outlook and a history of demonstrating initiative and a ‘can do’ attitude with a solid track record of implementing and following safety practices.

Experience :
Worked As Automotive Surveyor at Lynx Autocare from August 2018 to October 2020
Lynx Autocare specialises in shore-to-door services to the automotive sector and providing Finished Vehicle Logistics in the Australian automotive market.

• Inspected and documented damages to vehicles arriving on the wharf from domestic and international locations before being transported to Dealers/Fleet Operators
• Carried out compliance checks to ensure all parts and accessories were in vehicles
• Drove cars and trucks from wharf to holding yards
• Ensured all safety practices and procedures were strictly adhered to and continuously promoted a safety culture
• Successfully processed between 1500 to 2500 cars per week
(Retrenched Oct 2020 due to COVID)

Worked As Warehouse & Fulfillment Coordinator at HealthConnect from October 2015 to June 2018
Canada
HealthConnect manages consumer and patient care programs on behalf of pharmaceutical, medical device, nutritional and animal health companies, as well as support groups and other health-related organizations.

• Managed all aspects of warehousing of medicinal products, in line with accepted Health Canada practices for storage of products for consumer use.
• Picked and packed customer and client orders
• Inventory control

Worked As Product Expert – Sales at Future Shop from October 2009 to October 2015
Canada
Future Shop was a Canadian retailer selling electronic and audio equipment.
• Developed and continuously built extensive product knowledge to assist and advise customer’s choosing the best home entertainment and audio equipment as well as address customer’s queries
• Installation of electronic and audio equipment
• Awarded the Circle of Excellence as a result of consistently posting sales in the top 10 Canada wide

Worked As Product Advisor at Acadia Toyota from October 2006 to October 2009
Canada
Acadia Toyota sold new and used cars
• Maintained and built relationships with customers to expand customer base.
• Developed solid product knowledge to be able to recommend various model options to customers
• Performed automobile demos with briefings on features and capabilities and took customers for test drives and explained services and warranties.
• Successfully closed a number of sales with new walk-in customers who subsequently became repeat customers

Worked As Department/Assistant Manager at Sam’s Club from April 2002 to September 2006
Canada
Large retail warehouse, supplying a wide range of products to a membership base (similar to Costco)
• Supervised and motivated Sales Associates, delegated tasks and mentored and coached team to ensure they delivered a superior level of customer service
• Introduced safety protocols including supervising the correct forklift operation and procedures
• Managed merchandising and implemented planograms

Achievements
• Awarded Excellence in Leadership for skills in leading a high performing team
• Promoted to Department Manager to improve the morale and running of an under-performing department which was experiencing high staff turnover and high leakages
• Successfully addressed issues being experienced by store and introduced loss prevention controls and improved team performance
• Effectively built a loyal customer base and recognised and appreciated for consistently going above and beyond
• Recognised repeatedly by the Manager for providing superior sales and highlighted my ability to listen and adapt to customer’s needs when purchasing products as well as superior product knowledge

Worked As Senior Service Representative at FedEx from April 2002 to April 2006
Courier
• Handled customer queries in an organised and efficient manner and managed complaints empathetically and built a reputation for professionally and quickly calming angry customers
• Booked and dispatched pickups for international freight and documents
• Delivered packages and documents

Achievements
• Successfully ensured all pickups and deliveries were completed with accuracy and efficiency and met time deadline
• Received numerous awards for superior customer service–recognition by management for going above and beyond
• Received the Platinum Award in recognition for successfully achieving the highest number of new sales accounts Australia wide

Worked As General Duties Sailor at THE ROYAL AUSTRALIAN NAVY from July 1988 to July 1990
General Duties Sailor…Rank Able Seaman, Helmsman, Driver, Flight Deck Handler, First Aid, Firefighter.