Pavak

About me:

Candidate Info :
I have an MC license but only 6 months experience with HC. Have 21/2 years of experience with HR. I have a forklift ticket and a white card.

Experience :
Worked As POSTAL DELIVERY OFFICER at Australia Post
Working with AusPost as Postal/Mail Delivery Officer my primary responsibility is to sort the mails for
the beat designated for and post sorting bundle them in a systematic manner as trained. Once the mails are bagged and sent to our respective depots we carry 2 bags in our motorcycle and start our
deliveries.

Role & Responsibilities
Sort the mails for the beat and set aside the redirection mails and miss-sorts.
Use the assigned scanner to scan all tracked letters & parcels and sort them on the beat.
Carry all the advertisement’s and unaddressed mails for delivery.
Bag the mails in a systematic manner and address them to the correct depot boxes from where it
can be collected on route.
Load the depot boxes mails on the trolley for the delivery van to collect and carry two bags on
mails not exceeding 12.5 kg each to start the run.
Perform the bike check on your motorcycle which includes a series of steps that needs to be
logged and signed before leaving the facility.
While on the run delivering mails, which includes more off-road riding on footpaths keep detailed
attention towards hazard.
Be a responsible and safe rider. Collect mails from the 2 depot boxes that are assigned and complete the deliveries within the rostered time.
Post deliveries visit the local post shop in the run and hand over all the tracking parcels that could
not be delivered.
Post completion of the deliveries head back to the facility park the motorcycle and put the scanner on charging and clock out of the system.
Apart from the routine briefed above we report any threats (dog threat, over grown trees, blocked roads, footpath) to the team leader and seek advice future course of action.
Participate in daily team meetings and learn, adopt and implement from others mistakes.

Worked As DELIVERY DRIVER at BANKSMEDOW- BOTANY
DESIGNATION: DRIVER

Roles & Responsibilities:
Delivering goods to customers in Sydney Metro Area and other Sydney Suburbs whilst driving a
refrigerated Truck/ Van.
Operating the Crown Counterbalance Forklift to safely load and unload trucks in the receiving
section.
Splitting and labeling the Dry, Chiller and Frozen items and parking them in the pickup location for the replenishing team to sort them into the bin locations.
Using the crown high reach upto 5 levels to put away received goods into their Bin Locations and
maintaining a record of the same.
Working overtime on regular basis as required.
Working on Weekends as Delivery Driver and delivering goods to multiple destinations on the designated Run.
General warehouse cleaning and other duties as advised by the supervisor.

VAN DRIVER AS SOLE TRADER
SEVEN HILLS- SYDNEY, AUSTRALIA

Worked As SALES SUPPORT & CUSTOMER SERVICE REPRESENTATIVE at TRIKON PTY LTD
Working in an in-bound call centre environment, as Sales Support & Customer Service
Representative my primary responsibility is to provide technical and software problem resolution to end-users (external customers) by performing a question diagnosis while guiding users through
step-by-step solutions. As Customer Care Representative, I provide support by clearly
communicating technical solutions in a user-friendly, professional manner to ultimately provide a
greater customer experience to our ever growing global client base.
Roles & Responsibilities
Act as first point of contact to provide rapid-response, yet, steady remote support to end-users
using multiple support channels including, phone, email and/or live chat functionality.
Utilize internal resources to research both technical and software based issues to determine a
diagnosis and navigate solutions to resolve the customer issue in a timely manner.
Troubleshoot and assist SMB and Major customers base with various issues, such as, but not
limited to, login credentials, application or menu navigation and administration, hardware/unit
installation, software setup, and minor software bugs.
Efficiently receive, evaluate, process and appropriately document customer’s cases using a CRM
system (Salesforce.com).
Generate new offers and process signed contracts on Salesforce.com
Once the Contract is signed on Salesforce.com process the order on an internal Tool (SOS).
Co-ordinate with Credit Review team to process orders that are pending for credit approval.
Provide sales support to 2 sites (Strathfield & Malaga) Sales Team and process their orders by
COB.
Generate weekly & Monthly sales report and set targets as instructed by Sales Manager.
Identify and attempt to resolve complex issues, or deescalate unsatisfied customers, before
promptly forwarding to appropriate escalation point.
Collaborate with peers across departments evaluating and developing solutions, to ensure an
exceptional, and seamless experience for our customers.
Maintain ownership of assigned cases and follow up as necessary with customers throughout
case resolution to completion.
Perform miscellaneous job-related duties as assigned.

MAHARAJA’S HAVELI
QUAKERS HILL, SYDNEY
Date of Joining 25th October 2016
DESIGNATION: ASSISTANT RESTAURANT MANAGER

Roles & Responsibilities
Ensure staff is working together as a team
Inspect grooming and attire of staff, and rectify any deficiencies
Communicate with guests, other employees, or departments to ensure guest needs are met
Respond to and try to full-fill any special banquet event arrangements
Supervise the setup of banquet area/room, ensuring cleanliness and proper set up of furniture/equipment
Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems
Document pertinent information in appropriate department logbook
Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees and maintain positive working relationships with others, and support team to reach
common goals
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work
conditions to manager; and complete safety training and certifications
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary
information, and protect company assets
Welcome and acknowledge all guests as per company standards, anticipate and address guests’ service
needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language, and answer telephones using appropriate etiquette
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other
reasonable job duties as requested by Manager/ Owner
Thorough understanding and knowledge of all food and beverage items in the menu
Conduct daily pre-shift briefings to employees on preparation, service and menu
Assign responsibilities to front line staff and to check their performance periodically
Liaise with the Kitchen department daily regarding the operation and quality control
Full Knowledge and capability to supervise and demonstrate all duties and tasks in the assigned place of work to the set standards,

Worked As DELIVERY DRIVER at Bid Food from November 2017 to March 2021
DESIGNATION: DRIVER

Roles & Responsibilities:
Delivering goods to customers in Sydney Metro Area and other Sydney Suburbs whilst driving a
refrigerated Truck/ Van.
Operating the Crown Counterbalance Forklift to safely load and unload trucks in the receiving
section.
Splitting and labeling the Dry, Chiller and Frozen items and parking them in the pickup location for the replenishing team to sort them into the bin locations.
Using the crown high reach upto 5 levels to put away received goods into their Bin Locations and
maintaining a record of the same.
Working overtime on regular basis as required.
Working on Weekends as Delivery Driver and delivering goods to multiple destinations on the designated Run.
General warehouse cleaning and other duties as advised by the supervisor.

VAN DRIVER AS SOLE TRADER
SEVEN HILLS- SYDNEY, AUSTRALIA