Shannon

About me:

Candidate Info :
I have worked for BP for 10 years. Although they have been good to me it is time to change into a career i would be interested in pursuing long term. I am interested in getting into the Construction Industry and furthering my skills and career in new ways. I am flexible with Overtime as I enjoy working but also like to spend time with my family. A Monday to Friday day shift role would be ideal but am open to other shifts if the role required it. I have my HR Open Licence along with several construction tickets which I am eager to use. I am a positive person and great with people. I will uphold a positive image for your company through my great customer service skills. My Greatest Achievement will always be my three beautiful children who are the reason I am determined to make something of my career and give them something to be proud of.

Experience :
Worked As Customer Service Representative at BP Australia from January 2011 to till now
• Provision of the highest quality customer service, ensuring that the client’s expectations are met within compliance with organisational and legislative requirements
• Showcasing expertise in explaining information to the customers about the quality, value and style of products to influence their buying decisions, as well as handling enquiries and complaints, promoting a 100% customer satisfaction
• Maintaining flexibility, tact, patience, honesty, effective communication skills and ability to develop relations and trust
with all customers
• Auspiciously supporting the delivery of systems and initiatives aimed at improving customer service and maintaining
customer retention
• Cultivating and maintaining strong and professional relationships with potential and existing customers, providing
high quality and continuous improvement in service delivery, resulting in positive outcomes
• Exhibiting strong attention to detail, while maintaining a flexible and resourceful approach to effectively multi-task and manage workload and workflow in a fast paced environment
• Remaining educational in approach to the role in order to grow and develop as both a professional and an individual
within a highly competitive industry

Worked As Waitress at D’Marge Café from January 2010 to January 2011
Confidently portraying a positive attitude at all times and demonstrating an exceptional service by responding efficiently
and accurately to enquiries, resulting in repeat and referral business
• Working effectively with Managers and staff members in facilitating proactive and efficient communication with customers in a professional and highly compliant environment
• Displaying industry knowledge and experience when assisting customers with the selection and purchase of food in the café menu whilst ensuring the shop is dynamic, fully maintained, and has an operational environment
• Consistent completion of setting tables with dishes, glasses, flatware, and refills condiments, in addition to maintaining
familiarity with menu items, specials, and café information

FURTHER INFORMATION