Michael

About me:

Candidate Info :
A creative and motivated Executive with experience in overseeing daily business activities and improving overall business
functions. Strong decision maker and excellent client relationship builder. Proven capacity to multi-task and utilize time
management and conflict resolution skills to increase efficiencies. Positive attitude with proven leadership skills and the ability
to develop successful team environments

Experience :
Worked As Business Development Manager/Recruitment at UNITED PERSONELL Pty Ltd from November 2021 to December 2022
Key Duties:
* Customer Relations
* Sales
* Ensuring KPI’s were met on monthly basis
* Ensuring that client relationships were kept at a high standard and that all customer queries and request were met
* Weekly team meeting with all ground staff
* OH&S meetings with all staff to ensure safety procedures were met
* Training all staff, increase capacity and performance, proactively leading teams
* Continuously motivating my staff to ensure the best customer experience
* Ensuring all process and procedures are followed and understood by my team

Worked As Head Manager at FISHCOVE Pty Ltd from March 2018 to August 2021
Key Duties:
* Responsible for overseeing the daily operations of the business.
* Handling all human resourcing responsibilities including entitlements, payroll, workers compensation, hiring, retrenchments, and implementing and complying with all required state government legislations.
* Responsible for all staff decisions, including rosters and training of staff.
* Responsible for all stock purchasing including what products chosen to be used within the business
* Managed the operating expenses by taking accountability for forecasting, accruals and results.
* Reviewed and approved expenses.
* Maintaining company website and social media with up-to-date product specifications, availability and promotions and responding to customer inquiries.
* Devised, deployed and monitored processes to boost long term business success and increase profit levels
* Developed & cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills including fostering deep professional relationships with wholesale contacts
* Highlighting any quality issues or operational problems that affect the business and/or find solutions to resolve issues in a timely and efficient manner while maintaining a safe work environment.
* Estimating the stock levels required for the week and plan delivery schedules.
* Ability to step into the Head Cook role when staff shortages arose.
* Managing a 90-seated restaurant and all front of house activities.
* Maintain business bank accounts, payroll, payment processing, accounts payable and accounts receivable and taxes.

Worked As Manager at SYDNEY FRESH SEAFOOD from October 2017 to March 2020
Key Duties:
* Responsible for all aspects of the business – sales, training, store display & cleanliness
* Resolved customer complaints while maintaining friendly and professional customer interactions
* Hired & trained new employees on proper policies & procedures.
* Processed, renewed, and kept accurate accounts of all incoming and outgoing sales and purchases.
* Managed over 20 employees.
* Oversaw selection of products for purchase and display.
* Ensure that equipment and machinery are adequately maintained and promptly repaired.
* Gather customer statements & feedback to analyse savings and potential value-added services.
* Promotion via social media platforms to improve brand identity
* Identify human resource needs, write descriptions, screen and interview candidates, train, manage and pay employees
* Constant monitoring of stock level and stock prices and shop around to find best vendors with highest quality produce and best prices.
* Communicate with alternate vendors, negotiate better pricing for bulk orders or investigate the possibility of procuring cheaper materials from alternative sources
* Preparing & processing requisitions, purchase orders and invoices
* Negotiating price & terms of products with suppliers

Worked As Head Manager at BRUNCH & CO from November 2012 to October 2017
Key Duties:
* Managed all day-to-day and long-term business operations, which include sales and service work, all financial transactions, invoicing, purchasing and receiving.
* Trained and developed employees through orientations, ongoing feedback, and establishment of performance expectations and by conducting performance reviews.
* Increased sales by ensuring customer satisfaction and prompt problem resolution.
* Managed the restaurant in accordance with established company standards, policies, and procedures.
* Responsible for managing the operations, including the development and growth of people, sales and profits.
* Maintained employee personnel files and company information to ensure legal compliance.
* Handling licensing, council & health permits, etc
* Built great rapport with all vendors in an effort to grow a relationship and generate business.
* Managed social media accounts
* Managing inventory levels
* Key administrator in the development of annual business plans, forecasts, and budgets as well as short and long-term growth strategies.
* Communicating with clients, and other individuals to answer questions and explain information.
* Preparing and submitting budget estimates, progress reports, or cost tracking reports.
* Ability to step into the Head Barista role when staff shortages arose.
* Continuously improving our seasonal menu
* Weekly meetings with all staff

Worked As Business/Sales Development Manager at Active Labour Hire from October 2010 to November 2012
Key Duties:
* Customer Relations
* Sales
* Ensuring KPI’s were met on monthly basis
* Ensuring that client relationships were kept at a high standard and that all customer queries and request were met
* Weekly team meeting with all ground staff
* OH&S meetings with all staff to ensure safety procedures were met
* Training all staff, increase capacity and performance, proactively leading teams
* Continuously motivating my staff to ensure the best customer experience
* Ensuring all process and procedures are followed and understood by my team

Worked As Head Manager at MICHAELS SEAFOOD & POULTRY from October 2010 to November 2012
Key Duties:
* Performing all duties of running a small business including financial, planning, marketing, and training.
* Initiating, performing and managing all aspects of the business providing superior customer service.
* Implemented needed controls of stock/supplies and streamlining operation procedures enhancing company profits.
* Trained, coached and mentored employees to ensure safety and consistent quality of work.
* Sourcing efficient suppliers and maintaining good working relationships, good record keeping skills, in line with maintaining efficiency within the business and also for taxation purposes.
* Analyzing internal processes and recommending and implementing procedural or policy changes to improve operations, such as supply changes or the disposal of records.
* Leveraged social media websites such as Instagram and Facebook to promote services and gauge customer needs and preferences.
* Purchasing & Logistics
* Ensuring process of seafood packaging was met at a high standard
* Ensuring 100% on time deliveries
* Weekly rosters
* Stock control