John

About me:

Candidate Info :
To whom it may concern,
I have been employed in the heavy vehicle industry for the last 20 years which has included Truck driving whilst employed at all my employers.
I have also worked after hours for my parents employers driving HR vehicles
I am happy to work any shift however Night shift is preferred
I currently hold a class HR licence with no loss of points
I am an extremely hard worker and I believe I would be an asset to your team

Experience :
Worked As NSW & A.C.T STATE MANAGER at Superior Pak from April 2014
* Company Overview
* Supplying the waste industry with waste management equipment solutions since 1997, Superior Pak is an industry leader with the most comprehensive, innovative and ever-expanding range of waste management products available to the waste collection and management industry.
* With unparalleled expertise, Superior Pak’s goal is to continue to manufacture and provide industry-leading products, sales and after-market services throughout Australia and New Zealand.
Current Job role at Superior Pak (State Manager – Multi Sites)
Productive Technicians Managed (16+)
Unproductive staff managed (5+)

Duties entailed but not limited to the following:
* Full P&L Responsibilities for NSW & ACT
* Development of BUAP to comply with ISO accreditation
* Development of improved processes and procedures to ensure maximised efficiency
* Selection of all Sub-contractor repairers used by company to ensure that company standards are being met and costs are controlled
* Approval of all Quoting on repair orders
* Scheduling and organisation of training for technicians and Staff to ensure a high level of service is being met
* Development of Workshops and Running scheduled meetings (Technician and Staff)
* Training of department Supervisor/Manager team to ensure greater level of consistency is provided
* Developing and Ensuring Safe work practises are followed
* All HR functions including recruitment

* Preparation of reports which includes the following
* Daily, Weekly & Monthly WIP reports
* Technician efficiency reports
* Budgeting & Forecasting Report
* OH&S Reports
* Warranty Submission reports
* Financial Reports
* Other reports as required+

* Administration Functions which includes the following
* Raising and Invoicing of Repair Orders
* Creating and Signing Off on Purchase Orders
* Expense Control
* Setting up of fixed price services
* Setting up of Service Contracts
* Dealing with accounts issues

* Customer Liaison Functions which includes the following
* Face to Face communication to workshop based customers
* Complaints Handling
* Assisting with technical enquiries for Technicians and Customers
* Scheduled Visits to customers to build rapport
* Visiting of new customers with sales reps to sign maintenance contracts

Worked As MANAGER at NSW & A.C.T STATE from April 2014 to December 2015
NSW & A.C.T STATE MANAGER SUPERIOR PAK APRIL 2014 – CURRENT

– Company Overview

– Supplying the waste industry with waste management equipment solutions since 1997, Superior Pak is an industry leader with the most comprehensive, innovative and ever-expanding range of waste management products available to the waste collection and management industry.

– With unparalleled expertise, Superior Pak’s goal is to continue to manufacture and provide industry-leading products, sales and after-market services throughout Australia and New Zealand.

Current Job role at Superior Pak (State Manager – Multi Sites)

Productive Technicians Managed ( 16+)
Unproductive staff managed (5+)

Duties entailed but not limited to the following:
– Full P&L Responsibilities for NSW & ACT
– Development of BUAP to comply with ISO accreditation
– Development of improved processes and procedures to ensure maximised efficiency
– Selection of all Sub-contractor repairers used by company to ensure that company standards are being met and costs are controlled
– Approval of all Quoting on repair orders
– Scheduling and organisation of training for technicians and Staff to ensure a high level of service is being met
– Development of Workshops and Running scheduled meetings (Technician and Staff)
– Training of department Supervisor/Manager team to ensure greater level of consistency is provided
– Developing and Ensuring Safe work practises are followed
– All HR functions including recruitment

– Preparation of reports which includes the following
* Daily, Weekly & Monthly WIP reports
* Technician efficiency reports
* Budgeting & Forecasting Report
* OH&S Reports
* Warranty Submission reports
* Financial Reports
* Other reports as required+

– Administration Functions which includes the following
* Raising and Invoicing of Repair Orders
* Creating and Signing Off on Purchase Orders
* Expense Control
* Setting up of fixed price services
* Setting up of Service Contracts
* Dealing with accounts issues

– Customer Liaison Functions which includes the following
* Face to Face communication to workshop based customers
* Complaints Handling
* Assisting with technical enquiries for Technicians and Customers
* Scheduled Visits to customers to build rapport
* Visiting of new customers with sales reps to sign maintenance contracts

Worked As GROUP SERVICE MANAGER at SYDNEY TRUCK & MACHINERY P from August 2010 to April 2014
GROUP SERVICE MANAGER SYDNEY TRUCK & MACHINERY P/L AUGUST 2010 – April 2014

– Company Overview

Sydney Truck & Machinery NSW Pty Ltd are a large privately owned multi-franchised dealership in Sydney’s South West.

STMC are dealers for the following range of Machinery & Trucks.

– New Holland, Kobelco, Boxer, Terex, Iveco, Fuso & Noram Graders

Job role at STMC (Group Service Manager)
Productive Technicians Managed ( 36+)
Unproductive staff managed (8+)

Duties entailed but not limited to the following:
– Development of improved processes and procedures to ensure maximised efficiency
– Selection of all Sub-contractor repairers used by company to ensure that company standards are being met and costs are controlled
– Approval of all Quoting on repair orders
– Scheduling and organisation of training for technicians and Staff to ensure a high level of service is being met
– Running scheduled meetings (Technician and Staff)
– Training of department Supervisors to ensure greater level of consistency is provided
– Developing and Ensuring Safe work practises are followed
– All HR functions including recruitment

– Preparation of reports which includes the following
* Daily, Weekly & Monthly WIP reports
* Technician efficiency reports
* Budgeting & Forecasting Report
* OH&S Reports
* Warranty Submission reports
* Other reports as required

– Administration Functions which includes the following
* Raising and Invoicing of Repair Orders
* Creating and Signing Off on Purchase Orders
* Expense Control
* Setting up of fixed price services
* Setting up of Service Contracts
* Dealing with accounts issues

– Customer Liaison Functions which includes the following
* Face to Face communication to workshop based customers
* Complaints Handling
* Assisting with technical enquiries for Technicians and Customers
* Scheduled Visits to customers to build rapport
* Visiting of new customers with sales reps to sign maintenance contracts

SERVICE ADVISOR, WORKSHOP SUPERVISOR, SERVICE & PARTS MANAGER (MTU DETROIT DIESEL)

SEPTEMBER 1995 – JULY 2010
– Company Overview

MTU Detroit Diesel are a distributor for the following range of products.

– MTU Engines

– Detroit Engines

– VM Motori Engines

– Kohler Generators

– Allison Transmissions

– Duties entailed but not limited to the following:

– Managing and reporting of all Service jobs, ensuring jobs are managed and reviewed effectively

– Management and maintenance of company equipment/assets.

– Management of all Service Dept front counter staff & Technicians.

– Overseeing and setting Training and Target requirements for all Service Dept Employees.

– Coaching and Mentoring of all staff to achieve agreed results and adhere to company policies and procedures by introducing key best practice procedures to improve customer satisfaction and increase sales and service revenues.

– General Service Department functions
– Provide Reports as required

Worked As SERVICE ADVISOR, WORKSHOP SUPERVISOR, SERVICE & PARTS MANAGER at MTU Detroit Diesel from September 1995 to July 2010
Company Overview
MTU Detroit Diesel are a distributor for the following range of products.

* MTU Engines
* Detroit Engines
* VM Motori Engines
* Kohler Generators
* Allison Transmissions

* Duties entailed but not limited to the following:

* Managing and reporting of all Service jobs, ensuring jobs are managed and reviewed effectively

* Management and maintenance of company equipment/assets.

* Management of all Service Dept front counter staff & Technicians.

* Overseeing and setting Training and Target requirements for all Service Dept Employees.

* Coaching and Mentoring of all staff to achieve agreed results and adhere to company policies and procedures by introducing key best practice procedures to improve customer satisfaction and increase sales and service revenues.

* General Service Department functions
* Provide Reports as required