Mike

About me:

Candidate Info :
Hi, I have had a HR licence for 20 years now, The most I used was when I worked a truck body building company in Perth, my role was auto electrical trade assistant, steel processing and cutting on a plasma CNC cutter and picking up and delivering new and second hand trucks (nearly 6 months, but my wife wanted to move back here to Queensland) .
I have mostly worked in IT but I want to move on to do a driving job, as I no longer enjoy IT as a job, and being couped up in an Office.
My main interest is woodworking, making furniture and some carving, and enjoying our family of 4 young children.

Experience :
Worked As Ombudsman at Data3, SonicHR from October 2014 to November 2014
Oct – Nov 2014 Ombudsman, Data3, SonicHR
Team Leader Windows 7 Deployment

• Build and deploy workstations, with Win7 SOE

Worked As IT Systems Administrator, Contractor at Department of Agriculture from March 2014 to July 2014
Mar 3-2014 to July 25-2014 Department of Agriculture, Fisheries and Forestry.
IT Systems Administrator, Contractor.

Windows 7 SOE migration project.
• Windows XP audits.
• Data backups.
• SOE deployment via SCCM.
• Data and software restores.
• RSA tokens, Iphones and Ipads set up using MobileIron.
• Training for the users with Office 2010.
• Application testing and deployment.
• Hardware install and configuration.

Worked As Auto Electrical Trade Assistant/ Steel Processor/ Truck Driver at Park Motor Body Builders from July 2013 to December 2013
July 2013 to Dec 21-2013 Auto Electrical Trade assistant, F&L auto electrics
Park Motor Body Builders

• Trade assistant Auto Electrical
• Steel processing/cutting (plasma CNC)
• Truck pickup/delivery

Worked As Senior service engineer at NuclearIT from February 2013 to July 2013
Small managed service provider, with clients in small to medium business space. Predominantly using Small Business Server ’03, ’08 and ’11.
• Providing level 1, 2, and 3 support for Microsoft environments
• SBS2011 server migration.
• Exchange fault resolution and message tracking.
• MS Office (2003, 2007, 2010, 2013) deployment, fault finding, troubleshooting and resolution.
• New user creation, GPO development and deployment.
• Workstation SOE deployment.
• Printing configuration and deployment.
• Dealing with manufacturers for fault resolution and warranty claims.
• Connect Wise service desk.

Worked As Wintel System Administrator, Permanent at The System Works Group from June 2011 to November 2012
June 7-2011 to Nov 12-2012 The System Works Group, Brisbane City, Task Group
Wintel System Administrator, Permanent

TSWG provides IT support, hosting and managed desktop environments to smaller financial institutions, mainly credit unions.
We host their banking applications servers, internet and mobile banking infrastructure, Messaging systems and database servers.
• Provide technical administration, monitoring and maintenance for Wintel and Citrix environments:
Windows server 2003, 2008 and 2008 R2
Managed Desktop Citrix Xen servers and MS Terminal servers, desktop support for users in this environment
Exchange 2003, 2007 and 2010 administration, internal and hosted exchange for our MDT clients and pop3 services for other clients
MS SQL 2005 and 2008 administration and maintenance for banking software databases
Windows web application server admin and maintenance, hosting internet banking
VMware (ESX4.1 and 4.5) server admin, migration and new deployments, approximately 350 servers
Group Policy development and editing of existing policies
Trend Antivirus servers
• Projects I have been involved with:
Data Centre migration from our old office at Stones Corner to our Current location in Brisbane City. This involved the movement of hardware and then migration of the virtual servers to the new Data Centre, bringing them back up on line and testing their correct function at the new site.
My current project is migration of a Credit Unions current onsite physical infrastructure which is windows 2003 to 2008 R2 virtual servers hosted in our Data Centre. This will include their Domain Controllers, a new Terminal Server farm, exchange 2003 which will also eventually migrate to 2010, SQL 2005 and 2008 to new SQL 2008 servers, new file and print servers, a new web server farm to host their web applications for banking, internal interface as well as external interface for customers, new Kaspersky antivirus server, new HP data protector server for their backups. WSUS server, for the patching of their windows client devices.
HP Device Manager had been installed but not working, I had to get this functional to administer our customers’ thin clients that are connecting to the MDT Citrix servers.
Windows and Citrix server patching update project, I was responsible for patching the Citrix server and web servers in our environment, to get them back up to date.
Migration for a client from Exchange 2000 to Exchange 2003

• The Wintel team at TSWG is also responsible for desktop support to our customers, which I will usually handle the Citrix environment, which involves, their application support, maintenance and new application installs, user profile issues.

Worked As Infrastructure Services Officer at Stadiums Qld, State Government Department from March 2011 to June 2011
March 28-2011 to June 3-2011 Stadiums Qld, State Government Department, Woolloongabba, Hays IT
Infrastructure Services Officer (3 Month Contract)

• Provide technical administration, monitoring and maintenance for:
LAN infrastructure and services (including cabling and switches)
Servers (physical and virtual, using vSphere client to check logs, connect to console and restarting servers as required)
Backup and recovery of data and systems, daily checks as well as spot backups, using Microsoft DPM
Infrastructure monitoring and daily checks (Mail Queues, Device alarms, Backups, Spam Queues and Print queues)
Infrastructure management tools (such as SCCM, Symantec Anti-Virus and Anti-SPAM,
Patching management

• Provide technical administration, monitoring and maintenance for core infrastructure applications including:
Microsoft Active Directory
Microsoft Exchange
Microsoft SQL Server
• Provide technical administration, monitoring and maintenance for:
The Desktop Managed Operating Environment (MOE)
CITRIX infrastructure and services (including remote access facilities)
Desktop hardware (including approved software)
Printers, scanners and other peripherals (including mobile data devices)

Worked As Progressive People at Lion-Nathan, XXXX Brewery from November 2009 to February 2011
November 2009 to Feb 2011 Lion-Nathan, XXXX Brewery, Milton, Progressive People, (Contract)
Level 2 Desktop Support Analyst

• A member of a very small QLD IT team, consisting of 2-3 people, my role was level 2 support for Management, Sales executives, and other office staff as well as the Operations side of the Brewery.
My duties are:
• Problem resolution for incidents passed on from a Central Helpdesk, for hardware and software issues.
• Deployment of new desktops, laptop and tablets, recovery of equipment passed their warranty date.
• PC builds for an SOE from an Altiris server, deploying additional applications from Altiris as well standard media installations, for the following OS’ Windows 7, Vista and Windows XP systems.
• Backup tape rotating and changing, as well as conformation of daily backup results and failure resolution.
• AD user and group changes, well as pc moves and deletes.
• Network printer config as well as remote and local printer installs for tablets.
• User training for new software and operating systems.
• BMC helpdesk software, Inputting Helpdesk incident and then assigning them to appropriate support staff, group or for my own responsibility.
• Use of Bomgar for remote support sessions.
• Liaising with Hardware vendors for organisation of warranty repairs.
• Smartphone setup for users (iPhone 3, 4 and Win7 mobile device).

Worked As Desktop Support Engineer at Bekkers Information Technology from January 2007 to May 2009
• A member of a 15 person technical team supporting more than 100 companies, small to medium size, internet clients, doing both remote and onsite support and administration.
• I have also done 5 months, with a 2 week rotation onsite; at Poyry Energy Pty Ltd providing onsite level 2 Support to the company employees. This includes monitoring backups, application installation/configuration and problem solving all IT onsite issues.
• Twelve months as onsite support at Rewards Group Limited in West Perth – level 1, 2 and some level 3 support, stationed at the head office in Perth, but also supporting users on more than 10 remote sites for their computers and their Citrix connections via WAN connections. Their infrastructure includes Small Business Server 2003, separate ISA, and 2 Citrix servers.
• Installation and configuration of OS, including Windows Server 2008 and 2003, Small Business Server 2003, incorporating set-up of Exchange 2003, SQL 2005 and 2000, Internet Security and Acceleration Server 2004 and 2000.
• Citrix Experience: Set up of Citrix Presentation Server 4, migration of users from older versions of Citrix, maintaining user Citrix roaming profiles and the Active Directory user setup, applying server updates as well install of applications to be used for managed desktop or published applications, install network printers to Citrix servers, set up user pc’s and thin client terminals for users), general support for users sessions, supporting remote users on CSG or CAG.
• Support of Terminal Services on Windows 2003 Server.
• Remote support using RDP, Citrix tools, VNC and Dameware.
• Designing disaster recovery plans, testing and documenting the procedure.
• Configuration VPN and remote Citrix ICA connections.
• Backup monitoring, configuration and schedule implementation.
• Configuration and support of BlackBerry servers and devices.

Worked As Rollout Engineer at London Underground – Hays-IT from November 2002 to April 2003
Nov 6 – April 18 London Underground – Hays-IT (Contract), United Kingdom
Rollout Engineer.

• In a team of 8 rolling out of about 2500 NT4 workstations.

Worked As Rollout Team Leader on the Department of Works and Pensions Project at EDS – Agency from June 2002 to August 2002
June 10 – August 30 EDS – Agency, Hays-IT (Contract), United Kingdom
Rollout Team Leader on the Department of Works and Pensions Project

• See EDS role above, same tasks.

Worked As Support Engineer (Permanent) at Bekkers Information Technology from September 2000 to March 2002
Sept 2000 to March 2002 Bekkers Information Technology
Support Engineer (Permanent)

• A member of a 6 person technical team supporting more than 100 companies and more than 1100 users, Internet clients, doing both remote and onsite support and administration.

Worked As SeniorTelecommunications Technical Officer Grade 2 at Telstra Corp Pty Ltd from January 1990 to September 1998
• As leader of a cell in Telstra’s Network Design and Construction, I extensively covered country areas of Western Australia for two and a half years of my Telstra career, in a drive in/drive out capacity and all over the metropolitan area of Perth for 6 years before that. The tasks were upgrading the telephone exchange equipment from electro-mechanical to processor based Ericsson equipment. These projects included meeting set time frames for contracts with Ericsson and to the quality standard that Ericsson required from Telstra.
• Planning – the number of staff required to meet vendor contract deadlines, the tools, and quality documents for the methods used and testing equipment required.
• Supervision – a small group of staff, to make sure their skills were utilised, further enhanced and broadened, as well as the general progress of the complete project.
• Testing – with the aid of a pc for some tasks, like the connection and disconnection of phone numbers and devices we had to test and verify each exchange before the connection into the Public Switched Telephone Network. Testing the cabling and power to Quality Assurance levels before implementation.
• Skills developed for these projects were: Hand tool skills for the install and customising of iron and sheet metal work within the exchanges and according to design documents and in a safe manner. Running cables, terminating signalling cables (2 pair to 200 pair), coax cables and DC power cables. Terminating the cables using, wire wrapping, insulation displacement and Krone methods, soldering and clamps. Being able to read and then follow design documentation. Work within a small team usually (1 to 3 people), but there was also times when a large team was required, or to work autonomously.