Nick

About me:

Candidate Info :
I am looking at getting into the transport industry as I love to drive while meeting new people.

I have been in the corporate industry for 10 years gaining many awesome skills. I have had the opportunity to work for some great companies but was feeling that there was something missing.

I love the outdoors, driving and meeting people and after 10 years of being behind a computer, I felt the call of a big rig. I took on the initiative and completed a Certificate 3 in Driving Operations and acquired my open HR licence and loved every minute of it.

Currently I am working for TransitCare, a not for profit organisation providing transport for elderly and disabled passengers but I am looking for something bigger.

I am fit and hard working, honest, keen and will always go above and beyond for the company and customer.

Experience :
Worked As Driver at TRANSITCARE from February 2016 to May 2016
TransitCare – Driver February 2016 – Present

Duties/Skills
• Transporting elderly and disabled passengers
• Loading and securing passengers in wheelchairs.
• Providing enthusiastic customer service to all passengers.
• Working individually and part of a team.
• Follow daily manifest.
• Multiple pickups and drop offs.
• Completing pre start vehicle inspection check list and daily run sheets.

Worked As Procurement Officer at Queensland Health – Richlands Central Pharmacy Dis from October 2015 to February 2016
Queensland Health – Richlands Central Pharmacy Distribution Warehouse
(Contract) October 2015 – February 2016

Procurement Officer
Duties/Skills
• Providing excellent customer service by answering clinic and vendor enquires.
• Processing clinic orders.
• Goods receiving, pick & pack and dispatch.
• Dispatch tracking, consignments & booking pickups.
• Processing, returns and credits.
• Assisting clinics with product enquires.
• Stock identification, counts and adjustments.

Worked As Data Entry Operator at from July 2015 to October 2015
Data #3 July 2015 – October 2015 (Contract)

Data Entry Operator
Duties / Skills
• Receipting invoices.
• Investigate client issues and action as required.
• E-mails sent to vendors requesting ETAs on invoices.

Worked As Contracts Officer at Queensland Government – Housing and Public Works from July 2014 to February 2015
Queensland Government – Housing and Public Works, Building and Asset Services July 2014 – February 2015 (Contract)

Contracts Officer
Duties / Skills
• Conflict resolution between clients and contractors via email, site visits and over the phone.
• Ensuring compliance of multiple sites with cleaning specifications by using my communication, negotiation and investigation skills.
• I have received positive feedback from many clients, thanking me for assisting them and for my strong dedication and drive to resolve problems with contracts.
• I provided assistance to clients with understanding the process for new contracts, for example, the services provided and obtaining the best quote from the contractor.
• I actively volunteered to be the responsible person for conducting site inductions to assist the team during a very busy period.
• I provided ongoing support to clients with understanding their client packages and provided ongoing support and assisted when issues arose.

Worked As Business support services officer at Diabetes Queensland from October 2013 to July 2014
Diabetes Queensland October 2013 – July 2014

Business support services officer

Duties / Skills
• Gained valuable customer services skills whilst working in the inbound contact centre. I managed many calls within a short timeframe and used my well developed customer service skills to handle challenging clients in a professional and empathetic manner.
• Excellent verbal skills gained by fielding inbound calls of customers seeking advice and placing orders.
• Managed membership contact detail database.

Worked As Customer Exceptions Adviser at Bupa Australia from March 2006 to September 2013
Bupa March 2006 – September 2013
Customer Exceptions Adviser
Duties / Skills
• Excellent written communication skills gained by working in the Internet Response Team by answering customer queries submitted online.
• Investigation skills – Investigating and resolving process anomalies to reduce customer impact.
• Coached and mentored new staff joining the Customer Exceptions Team.
• Regularly trained new staff in Customer Exceptions processes and procedures.

Worked As Administration Officer at Temping for Hallis from January 2006 to March 2006
Temping for Hallis January 2006 – March 2006

I worked for a range of companies. Completed many different projects including creating a filing system for two separate companies with providing short training session on how they work.

Worked As Business Administrator at brisbane city council from January 2005 to January 2006
Brisbane City Council January 2005 – January 2006

Business Administrator
Completed a certificate III in Business Administration.