Mohamed

About me:

Candidate Info :
Dedicated and results driven professional with over 5 years experience in the Transport and Logistics industry. Proven track record of delivery exceptional customer service and effectively managing stakeholder relationships. Possess a Multi Combination Licence and a Dangerous Goods Licence, demonstrating a strong commitment to safety and compliance. Currently work in the VET Training and Assessment delivering Transport and Logistics courses around Australia further enhancing my expertise and ability to contribute to team success.

Currently looking for weekend and Adhoc work during the week especially during the week.

Experience :
Worked As (HC, Semi trailer Truck driver) – Full time at SWIFT Transport PTY LTD from June 2022 to June 2024
Delivery of containers to customer sites
Train and Assess new drivers for onboarding
knowledge in container chain app
Pre-Start and Post Ops checks
Troubleshooting of various trailers

Worked As Bus Driver at State Transit Authority from October 2019 to June 2022
Bus Operator

Key Responsibilities:
● Pick up passengers in the bus;
● Report OH&S issues
● Manage my OTR (On time Running) as the schedules are time critical

Worked As Business Specialist (People and Process) at telstra from March 2018 to April 2019
Mar 2018 – Apr 2019 | Telstra
Business Specialist (People and Process)

Key Responsibilities:
● Providing full management of various Telstra cost centres, including NBN portfolio, account management and Wideband program
● Approving, managing, facilitating and auditing PC lease requirements for the entire organisation
● Supporting consistent and transparent service delivery to meet the organisation’s current needs and future growth
● Undertaking root cause analysis of Wideband databases to identify inefficiencies, and recommending improvements and fixes
● Identifying opportunities to drive innovation and improve current work practices
● Managing the onboarding of external delivery partners, including logistical arrangements, access, analysing training requirements
and organising training delivery
● Building and maintaining productive working relationships with a range of internal and external stakeholders, including senior
executives from across the organisation, design and development teams, legal teams, vendors and contractors, wholesale and resale streams

Significant Achievements:
● Managed an innovative project to digitise internal construction activities by inviting ServiceNow to provide a free proof of concept
in order to present a business case to the General Manager, senior executives, designer and developers. After gaining support for
the introduction of the cloud-based platform, I learnt the technology and built a trial mobile application for collecting data in the field. After surveying the participants and analysing job handling times, I was able to prove a 60-minute time savings per
contractor per job, with an overall business saving of $1.4million per year.
● Developed an application using MS PowerApps to assist the internal construction workforce to quickly capture information on the fly, with results recorded in SharePoint. The application has improved the customer experience and delivered measurable
reductions in average handling time.

Worked As Contract Specialist at Contract Management Centre of Expertise from July 2016 to March 2018
July 2016 – March 2018 | Telstra
Contract Specialist (Contract Management Centre of Expertise)

Key Responsibilities:
● Providing high-quality contract management services to the Lands, Buildings and Telepower Works department and within the Contract Management Centre of Expertise
● Reviewing and approving contractor quotes, selecting winning buds, approving contract adjustments, and validating and approving invoicing on completion in accordance with business rules
● Managing construction budgets and timelines for each project
● Ensuring adherence to relevant regulatory requirements
● Reviewing contracts, policies and procedures, and identifying opportunities for improving contract quality and business processes
● Managing staff health and safety website to ensure up-to-date and adequate training for all staff members
● Liaising with external design staff and panel contractors, other external constructors and project stakeholders
● Managing the Contractor Information Management System database, including reporting and gap analysis
● Managing all Electronic Document Management System sites for the portfolio streams
● Preparing presentations for stakeholders, including Wholesale, Retail and Operations teams

Significant Achievements:
● Was responsible for preparing, collating and executing a large data migration project to move files from a Shared Network Drives
EDMS to SharePoint Site.
● Performed the role of subject matter expert for contract supplier management tools, with responsibility for $500 million of tickets
of work per year.
● Conducted training for all Service Delivery staff members who manage external delivery partners.
● Was the contract specialist managing contracts for Telstra that were delivering services on behalf of NBNCo.