Alana

About me:

Candidate Info :
With a proven customer focus and dedication to exceptional, reliable service, I am further equipped with
qualifications in Driving Operations in addition to my HR licence to ensure the efficient and safe transport and delivery of sensitive items, parcels and freight.

Employed across various industries over the last 10 years, including customer
service, hospitality, and administration, I have acquired a range of skills valuable to my performance as a driver.

As a former Post Office Attendant, I am also highly alert to the importance of meeting strict deadlines in a schedule-driven workplace and maintaining a secure environment for all items in transit.

Collaborative and organised with a breadth of experience building strong relationships with customers and colleagues, I am eager to make a positive contribution
in an inclusive, professional operational/transport team with a reputation for exceptional service standards.

Experience :
Worked As SCHOOL BUS DRIVER at Cavbus Pty Ltd Logan coaches from April 2021 to July 2021
– Transportation of students to and from school and special events
– Adhere to an assigned schedule
– Arrive at pick-up and drop-off points in a timely manner
– Ensure the safety of all bus passengers
– Complete maintenance records and incident reports
– Maintain a high standard of cleanliness inside the bus
– Conduct daily inspections of the vehicle prior to operation and on completion of each run
– Recognise and report any required bus maintenance

Worked As Food Truck Assistant – Casual, Brat Haus, Brisbane QLD at Uber Eats from June 2019 to November 2019
Served international-quality food combined with exceptional customer service within a
gourmet fast-casual restaurant in a mobile environment
• Prepared food efficiently to hygiene standards for food truck guests as well as external
orders (Uber Eats) and maintained clean and sanitary workspaces
• Knowledgeably performed register operations to accept payments – used the portable
eftpos machine and handled cash with accuracy.

Worked As Food Truck Assistant at Brathaus from June 2019 to November 2019
– Served international-quality food combined with exceptional customer service within a
gourmet fast-casual restaurant in a mobile environment
– Prepared food efficiently to hygiene standards for food truck guests as well as external orders (Uber Eats) and maintained clean and sanitary workspaces
– Knowledgeably performed register operations to accept payments – used the portable eftpos machine and handled cash with accuracy.

Worked As Appointment Setter at Aussie Wide Home Care, Beenleigh QLD from February 2018 to June 2018
– Telephoned leads (both generated and canvased) using a friendly, articulate,
professional manner to coordinate appointments for demonstration and sales teams
– Clarified client understanding of the appointment content and answered any questions
– Efficiently managed team diaries, rescheduled missed, cancelled or unavailable clients
– Performed general office administration and housekeeping.

Worked As Control Room Operator at National Security Group, Ashmore QLD from August 2013 to December 2013
Ashmore QLD
• Responded promptly to high volume inbound and outbound calls
• Logged all alerts and executed action plans to all alarms – escalating as necessary
• Coordinated with static guards, dispatched guards, and contacted clients
• Performed general control room monitoring, reporting, administration and data entry.

Worked As Waitress – Casual at Pizza Hut, Browns Plains QLD from February 2013 to August 2013
• Ensured a welcoming and enjoyable dining experience for all Pizza Hut guests
• Demonstrated excellent table service: provided menus, conveyed orders and special
customer requests, served food, refilled glasses, and cleaned tables
• Worked punctually with energy, enthusiasm, and organisation in a fast-paced
environment to maintain speed of service and customer satisfaction
• Maintained Pizza Hut standards for hospitality, food quality, cleanliness, and hygiene

Worked As Waitress at Cypress Lakes Bistro & Bar, Hunter Valley NSW from August 2012 to February 2013
– 6-month contact, Cypress Lakes Bistro & Bar, Hunter Valley NSW
• Contributed to a warm, friendly casual dining and social bar experience for all patrons
• Provided attentive table service, bar duties, and knowledgeable wine pouring/serving
• Performed register operations, used the eftpos machine and accurately handled cash
• Maintained inventory/stock control.

Worked As Post Office Attendant/Subcontractor/Relief Cover at Goomeri Post Office from October 2010 to January 2011
Provided friendly, personalised service to all Australia Post customers, following strict
processes and procedures to ensure the integrity, safety, accurate sorting and distribution of all letters, parcels, and freight to meet hard delivery deadlines in a
schedule-driven environment.

Worked As Post Office Attendant at Subcontractor/Relief Cover, Goomeri, QLD from July 2010 to January 2011
Provided friendly, personalised service to all Australia Post customers, following strict
processes and procedures to ensure the integrity, safety, accurate sorting and distribution of all letters, parcels, and freight to meet hard delivery deadlines in a
schedule-driven environment.