Andrew

About me:

Candidate Info :
I have a Can-Do attitude. I believe I could bring valuable skills and expertise including customer service and office administration to the organisation that would make me an ideal fit for this position.

I was with the Australian Bureau of Statistics (ABS) for 15 years, due to the restructuring of the organisation, I have been made redundant. I have substantial experience in providing dedicated customer service to external and internal stakeholders, development of documentation for training purposes, staff management, work scheduling, workload management, database management and Microsoft applications. I have been responsible for the procurement of items and service contracts, and I am very enthusiastic about working to deadlines.
I am looking for a position that will allow me to use my skills to help my employer and its customers achieve their required outcomes.
Prior to joining the ABS I was a Taxi Driver for 20 years and have an excellent knowledge of Sydney

Experience :
Worked As Team Leader at DMC Advertising Group Firm from May 2018 to June 2019
Key Responsibilities:
• Management of the team of up to 10 staff both casual and permanent.
• Management of the Customer Service Lines
• Running of monthly reports and invoicing to clients
• Planning for upcoming promotions
• Arranging of temp staff from agencies
• Liaising with clients and updating promotions
• Keeping staff informed about changes to promotions.
• Training staff
• Running the wages

Worked As Administration Officer Level 1 to 5 at The Australian Bureau of Statistics from March 2003 to April 2018
• Manage a team of 6 ABS staff responsible for working with representatives of both Yes and No campaigners and the contractors.
• Maintain a good working relationship between all parties.
• Report on the progress of the operation to senior management daily.
• Arrange the roster for AMLPS enquiry desk in ABS Sydney office and training of staff.
• Coordinate itinerary and travel for regional trips in NSW.
• Undertake 10 Day site trip to regional NSW.
• Managed a panel of 65 Field Interviewers across NSW and ACT.
• Planned resources by selecting Interviewers and designing a workload plan around the location of the survey sample.
• Distributed materials for the survey to 200 field staff across Australia.
• Handled complex queries from respondents over the phone about household surveys, explaining compulsion.
• Selected, recruited, trained and supervised 32 Field Interviewers for a special project.

Worked As Administration Officer at Personal Special Rewards & Recognition from July 2015 to July 2015
* July 2015: Outstanding to the success of a survey through the recruitment of non-ongoing field staff and the project management of survey materials, which resulted in savings to the ABS (Individual Award).
* February 2013: Team award for outstanding contribution to the Building Approvals Collection Audit.
* August 2012: Outstanding contribution which had a positive and important impact on corporate objectives and reputation and for commitment to and delivery of high quality of output (Individual Award).
* September 2011: Showing innovative in the designing of new despatch and collection methods, including the use of accelerometers, SMS and e-parcel solutions for a survey (Individual Award).