Dean

About me:

Candidate Info :
I have predominately been in management roles for most of my carreer thus far. I have decided to simplify my life and take a step back. I am now looking for a new career path driving trucks. I am open to upskilling and learning any specific skills needed. I am also flexible with working hours and desire to work O/T when available. I am in good health and wouldn’t have any difficulties in completing most tasks.

Experience :
Worked As Regional Manager at Lotus commercial from February 2022 to May 2024
* Managed the 24/7 kitchen exhaust cleaning business through SEQ & Central Qld
* In a difficult labour market, recruited and retained personnel during a time of growth – Mentoring staff to achieve growth and promotions
* Established and reinforced procedures and systems to assist my team to maintain standards and efficiency
* Capital expenditure and budget planning
* Turned the P&L around from a $160k loss to $190K profit within my first 12months
* Developed strategies to improve low margin jobs
* Integrated acquisitions into the business
* Project managed the opening of an additional Depot
* Business Development
* Conducted On-site QA inspections
* Debtor management
* Strong influencing skills
* Well-developed relationship and management skills

Worked As Pest Technician at Scientific Pest Management from August 2020 to February 2022
* Conducting Timber and General Pest Services to Commercial and Residential customers
* Identifying opportunities to add new services to existing customers

Worked As Bus Driver at brisbane city council from January 2019 to March 2021
* Driving buses including articulated buses across various shifts through the day and night
* Often picking up shifts last minute to support the operation

Worked As Service Manager at Rentokil from March 2016 to December 2018
* Driving my team in a safety culture
* Supporting the Operations Manager to deliver on operational plans
* Leading my team to service more than 1400 customers per month
* Facilitate my team to empower them to succeed in their roles
* Engaging and coaching team members to help further develop their skills
* Being flexible to ensure commitments to customers are delivered
* Business development – assisting customers to resolve their pest issues through offering additional treatments
* Ability to ask the ‘why’ to challenge the status quo

Worked As Service Manager Qld at Australian Uniform Service from January 2013 to March 2016
* Driving up to 5t and 8t pantechs to assist with deliveries
* Managing the service team to deliver the ‘service promise’
* Achieved success changing the culture from a ‘delivery service’ to ‘service delivery’
* Building customer relationships securing ongoing loyalty and negotiating contract renewals
* Develop strategies to meet customer’s seasonal needs
* Business development through development of existing customers and sourcing of new business through referrals and market research
* Conduct and coordinate new business activities into the production portfolio
* Manage production systems to ensure maximum productivity across the product and customer network
* Strong influencing skills
* Well-developed relationship and management skills
* Debtor management
* Capital expenditure and budget planning
* Management of weekly reporting systems and KPI initiatives

Worked As Operations Manager Qld/NT at Recall Total Information Management from October 2009 to November 2012
* Driving of Compactor trucks
* Responsibilities included meeting operational requirements for Qld and NT which included multiple facilities and 3rd party providers in regional areas.
* Delivering high levels of customer service by ensuring clients confidential paper and media products are picked up in a secure and timely manner. Approx. 1500 service points per week.
* Communicating with customers to discuss operational needs and improve service expectations. Dealt with customers from small business to the big 4 banks and various government departments.
* Due to sensitivity of client’s products, maintaining security on site and in transit is critical in ensuring strict ASIO regulations are adhered to.
* Ensuring paper is destroyed within ASIO regulations. Due to paper being a commodity which is then sold to be recycled, an emphasis is placed on efficient production methods in producing shredded paper to be sold.
* Achievements have included increasing GM% by 18%. This was achieved by implementing ongoing staff training with procedures and systems which resulted in a headcount reduction. Times of low productivity investigated and processes put in place to maintain productivity. A preventative maintenance plan was also implemented which significantly reduced R&M costs of corrective maintenance. A route restructure was also implemented which increased transport efficiencies.
* Negotiation of contractor agreements
* Business development – visited with clients and identified additional services to provide.
* Having a Zero Harm philosophy, I believe in conducting regular hazard identification checks and risk assessments. Staff are engaged through ‘Toolbox meeting’ ensuring all expectations are effectively communicated.
* Capital expenditure and budget planning
* Weekly reporting of KPI’s to senior executives
* Experience with ERP software such as AS400, PeopleSoft and RAMSpro

Worked As Operations Manager at Services A Spotless Company from April 2003 to February 2009
Operations Manager

* Driving 5t and 8t pantechs to assist with deliveries
* Managed the Production and Service & Distribution departments
* Indirectly managed approximately 45 employee / contractors to successfully meet objectives within budget requirements
* Capital expenditure and budget planning
* Weekly reporting of KPI’s to senior executives
* Established and reinforced procedures and systems to assist my team to maintain standards and efficiency
* Involved in negotiation of EBA’s and sub-contractor agreements
* Successfully mentored staff to achieve promotion opportunities
* Successfully developed business by building strong customer relationships through account management responsibilities
* Fleet management – Was responsible for ensuring all new client installations were completed in a timely manner, and scheduled pickup and deliveries to ensure continued high levels of service to all clients (in excess of 1300 client service points per week located between Lismore, Toowoomba, and Sunshine Coast)
* Ensuring company vehicles were maintained to expectations and contractors adhered to contractual obligations.
* Inventory control – monitoring what left the laundry was returned
* Coordinated the outsourcing of work through contracted laundries throughout regional areas of the state