Fawaz

About me:

Candidate Info :
Hi,

I am an energetic male who enjoys truck driving. I Have been driving a HR truck for about 2 years and I enjoy it. I am a quick learner looking to expand my driving skills.
I am happy with all work 24×7.
I would love to do overtime.
Full time would be preferred but by all means any position at the moment would be fantastic.
I have no travel limitations or working limitations.
I have no physical or medical conditions.
I would like to be paid around $29-$40 an hour depending on shift (morning, afternoon/night)
My passion is truck driving & old school cars. I enjoy working on my cars!

Experience :
Worked As HR Truck Driver at DHL from October 2018 to April 2020
Ensuring day to day deliveries and pick ups are done according to scheduled
timing.
• Organise daily bookings with major clientele
• Maintaining 8T truck (diesel & service)
• Manual loading and unloading
• Customer service via face to face

Worked As Hesta Claims Administrator at Commonwealth Bank of Australia – CommInsure from April 2018 to October 2018
• Customer service (inbound and outbound) via telephone, letters & email
• Ensuring high level of data quality across all claims systems
• Set up claims within claims management and financial systems in alignment with the standards outlined within the claims procedure
• Ensure all relevant fields are completed accurately based upon the information supplied
• Meet the required service levels for all customers, financial advisers
and staff
• Identify and take ownership of rectifying issues with the information
supplied by fund administrators and case managers including
clarifying where data is missing or inconsistent with existing data or
policy terms
• Setting up relevant follow on activities for case managers as a result of completion of the set up of the task.
• Logging and distributing inbound work items
• Inbound work items are distributed to relevant case managers in alignment with documented procedures and service standards
• Relevant activities accurately logged within claims system to support
operational and service

• Monitoring claims drop boxes on a daily basis to ensure all work items
are cleared within the time frame

• Requesting and follow ups on claims requirements

• Requesting medical and other requirements related to claims and then
forwarding them to relevant third party and registered within the claims system

• Where documents were not received within the timeframe follow ups
are actioned to facilitate timely receipt of requirements or documents
received which are misaligned with existing sum insured data within
claims system defects are identified and resolved in a timely manner

• Claim enquires from 3rd parties are answered by referencing existing
notes and data within claims and financial systems are responded to in a timely and professional manner without referencing the case
managers.

• All notes are logged within the relevant claims systems.

Worked As Customer Service/ Office Administrator at ASW Courier Services from April 2018 to September 2018
Opening and maintaining customer records – account information is
organised and updated.
• Organise office and assist associates in ways that optimise procedures
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Coordinate with other departments to ensure compliance with established policies
• Met the requirement of individuals and team Sales, KPI and targets.
• Generating all sales lead and develop a business expansion towards
already processed ASW Courier Services.
• Active Listening – giving full attention to what other people are saying,
taking time to understand the points being made.
• Communicate to co-workers and supervisors through standard
telephone and wireless audio systems

• Liaising with customers and companies and ensuring deliveries are
scheduled and adhered to within the time frame

• Order taking and bookings via telephone in larger volumes

• Resolving product and service problems by clarifying the customer’s
complaints and disputes. Providing solutions to customer complaints and ensuring resolutions.