Gurlal

About me:

Candidate Info :
I am very reliable and hardworking person with NSW driving licence for over 10 years and have upgraded my licence to HR recently . I am driving Uber occasionally and have worked as a delivery driver with Mail Call in the past. So I am fully aware of various routes as well as road rules in NSW. Given the opportunity, I will be a valuable asset to your organization.

Experience :
Worked As Community Worker at Quality Care Nursing Agency from July 2011 to September 2019
Working with Quality Care Nursing Agency

Key Duties and Responsibilities
* Perform personal care work and support with domestic tasks including cleaning, shopping, cooking, feeding and bathing
* Assist clients with personal hygiene and toileting/continence management
* Assist clients with mobility and use ceiling hoist systems when required
* Implement behavior intervention and support programs
* Engage clients in community access activities
* Liaise and develop partnerships with community groups
* Recognize potential emergency, analyze situations accurately, develop strategies to deal such situations
* Participate in a team structure
* Understand and respect the linguistic and cultural diversity of the people.
* Support individual planning process to identify goals and objectives that meet their individual needs and choices
* Ensure that occupational Health and Safety Policies and Procedures are implemented and complied accurately
* Assist clients with budgeting and shopping
* Assist case management team in identifying potential problems
* Keep the track of client’s reports, documents and discharge notes.
* Responsible for the direct care of clients.

Achievements
* Developed skills of working with culturally diverse clients.
* Worked effectively in supporting and dealing with challenging behaviors
* Gained experience to deal with risks at workplace.
* Developed experience and skills in various home care activities
* Enhanced good communication and listening skills while working with culturally diverse colleagues.
* Achieved good leadership skills ;/
* take initiative to perform the duties.

Worked As Delivery Driver at Mail Call Couriers from January 2010 to June 2011
Key Duties and Responsibilities
* Deliver a wide variety of items to different addresses and through different routes
* Follow routes and time schedule
* Load, unload, prepare, inspect and operate a delivery vehicle
* Ask for feedback on provided services and resolve clients’ complaints
* Collect payments
* Inform customers about new products and services
* Complete logs and reports
* Follow the regulations and safety standards from RMS

Achievements
* Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the company premises
* Maintained complete and appropriate records regarding the dispatches made and invoices generated
* Monitored the stock present in the inventory and communicated with the customers in a professional manner
* Maintained complete records regarding the invoices, production shipped, and special instructions regarding shipments
* Looked after the loading and unloading of the shipments, assisted in the delivery procedures, and implemented ways to enhance the warehouses
* Regularly and responsibly handled the customer service complaints and resolved them with complete customer satisfaction