Hayley

About me:

Candidate Info :
I am a hardworking person with great range of skills and experience that can be used in any industry. I pride myself with my outstanding work ethics and fully commit to complete tasks to the highest qualities of standards. I’m driven to not only succeed but to learn how to improve myself within the workplace. I work very well in a team environment and unsupervised. I am available to start work immediately.

Experience :
Worked As Telephone Banking Representative at Consistently met individual and team KPI’s
• Exceptional telephony skills
• Maintained elevated level of time management and organizational skills
• Provide and maintain optimum service to customers
• Answer phone enquiries and supply information
• Consistently met individual and team KPI’s
• Authenticated personal identification to supply confidential information
• Excellent communication and customer resolution skills
• Storing comments and client information in system
• Provide financial advice
• Maintaining exceptional confidentiality
• Assisting in providing a safe work environment
• Maintaining a high-level workload in a fast-paced environment and ensuring it is done right the first time
• Ability to learn different workloads quickly and perform efficiently

Worked As Heavy Vehicle Driver at Toll People from January 2021 to October 2021
– 2021

• Safe operation of the vehicle in line with company policies and procedures
• Ability to work as a team or autonomously, including the ability to work unsupervised.
• Knowledge of the Brisbane and surrounding areas
• A high level of physical fitness and ability to perform repetitive manual handling and lifting.
• Provide outstanding customer service.
• Accurate completion of paperwork
• Collection and delivery of products which included manual handling.
• Work in a team to complete tasks in the best interest of the client and the company
• Adhere to WHS and Quality Assurance policies and procedures.
• Up to 50 Multi drop delivery to multiple business.
• Self- motivation and dedicated to meeting client needs.
• Commitment to maintaining clean and safe work practices and environment.
• Wide Knowledge of the Brisbane and surrounding areas

Worked As Heavy Vehicle Driver at Wildbreads from January 2020 to December 2020
• Safe operation of the vehicle in line with company policies and procedures
• Ability to work as a team or autonomously, including the ability to work unsupervised.
• Knowledge of the Brisbane and surrounding areas
• A high level of physical fitness and ability to perform repetitive manual handling and lifting.
• Provide outstanding customer service.
• Accurate completion of paperwork
• Collection and delivery of products which included manual handling.
• Work in a team to complete tasks in the best interest of the client and the company
• Adhere to WHS and Quality Assurance policies and procedures.
• Multi drop delivery to multiple business.
• Self- motivation and dedicated to meeting client needs.
• Commitment to maintaining clean and safe work practices and environment.
• Wide Knowledge of the Brisbane and surrounding areas

Worked As Tow Truck Operator at harveys towing from January 2019 to December 2019
• Other tasks assigned by the manager in support of daily auctions
• Automotive problem solving
• Maintain and assure good operating condition of all equipment and facilities
• Other duties as assigned
• Towing and recovery
• Load and unload vehicles safely and free of damage
• Operate company equipment in compliance with safety regulations
• Hook up and transportation of medium and heavy-duty trucks utilizing the supplied equipment and towing vehicle
• Review assignments for location of the tow in or tow out and verify company truck is ready for safe operation and verify transported vehicle information including make, model, color, VIN, missing parts, etc
• Drive truck to assigned destinations to include maneuvering vehicle at varying speeds in difficult situations, such as heavy traffic, inclement weather or in confined loading/unloading situations
• Secure vehicles and vehicle parts with chains, straps, or other safe means
• Load and unload vehicles from transport truck by use of winch, chains, blocks, electric controls, etc

Worked As Compliance Officer at Adecco from February 2019 to November 2019
– 2019
Customer Service Focus – Call Centre Based
Product Knowledge
Complying with OHS
Federal Government Assignment
Work collaboratively with customers across a range of complex but routine service and finance related queries
Provide information and solutions to customers that ensure Federal Government policies, procedures, legislation, and regulations are adhered to
Use your analytical, maths and problem-solving skills to review and interpret financial data
Access multiple systems to research, identify and accurately record information relevant to all customer interactions
Apply quality customer service principles to deliver first point-of-contact call resolutions where possible

Worked As Machine Operator at Orrcon from October 2018 to January 2019
Stock take
Product Knowledge
Complying with OHS
Machine Operations
Bundling product
Understanding Drawings & Documents Relevant to Individual Purchases & Order

Worked As Machine Operator at Stratco from January 2018 to September 2018
– 2018
Stock take
Product Knowledge
Complying with OHS
Machine Operations
Off siding
Sheath Metal Folding
Understanding Drawings & Documents Relevant to Individual Purchases & Order

Worked As Centre Bus Diver and Staff Relief Assistant at Kidikingdom Child Care from May 2013 to September 2017
Facilitating pick up and drop offs
Ensuring safe driving always
Completed logbooks
Worked effectively with children with disabilities
Assisting with behavior management
Assisting with smalls group activities
Assisting the teacher in her daily duties
Complying with OHS
Cleaned and disinfected toys
Prepared food to set procedure
Observed and cared for children
Excellent time management
Ability to work effectively under pressure
Completed Incident reports
Knowledge of mandatory systems
Excellent communication skills
Completed administration duties

Worked As Customer Service at caltex from February 2011 to January 2012
Excellent customer service skills
Handling cash and EFTPOS payments
Ensuring an elevated level of hygiene is maintained
General cleaning duties
Assisting in providing a safe work environment
Preparing and cooking food according to set procedures
Contributing to WHS
Monitored fuel bowsers
Stocked food and drinks

Worked As Telephone Banking Representative at Westpac from March 2009 to August 2010
Exceptional telephony skills
Maintained elevated level of time management and organizational skills
Provide and maintain optimum service to customers
Answer phone enquiries and supply information
Consistently met individual and team KPI’s
Authenticated personal identification to supply confidential information
Excellent communication and customer resolution skills
Storing comments and client information in system
Provide financial advice
Maintaining exceptional confidentiality
Assisting in providing a safe work environment
Maintaining a high-level workload in a fast-paced environment and ensuring it is done right the first time
Ability to learn different workloads quickly and perform efficiently