Joel

About me:

Candidate Info :
I am writing to express my interest in the HC Driver position. After 18 years in the health sector, including five years as an Operations Manager with NSW Ambulance, I am seeking a new and rewarding challenge in the transport industry—an area I am passionate about and confident I can thrive in.

While I do not yet have professional experience operating heavy vehicles, I bring 12 years of experience driving emergency vehicles in high-pressure, high-risk conditions. This background has developed my advanced defensive and situational driving skills, including hazard awareness, risk management, and safe vehicle operation—all of which provide a solid foundation for adapting to the demands of HC driving.

Alongside my driving experience, I offer strong leadership, communication, and operational management skills. I have overseen complex teams and systems, enforced strict safety and compliance procedures, and led critical decision-making processes in dynamic environments.

Experience :
Worked As Duty Operations Manager/ Inspector at Mid North Coast, NSW Ambulance from October 2021 to April 2025
RESPONSIBILITIES
● Provide operational and clinical leadership and support to regional Station Officers and Paramedics, overseeing 80
staff and 3 stations. Manage day-to-day assets, building and fleet maintenance, and resourcing requirements for the timely and quality delivery of patient care and transport services.

● Responsible for ensuring financial, human resources and physical assets within allocated budget and delegated levels,
for the delivery of quality on road operational Ambulance services and paramedic clinical care to the community.

● Oversaw the issues register for the region, involving responding to and escalating contracted repair and maintenance
work and managing general operational issues.

● Manage staffing, rostering, motor vehicle and resource coordination in order to meet established clinical and operational performance measures, budgets and optimal response performance.

● Coordinate staff skills maintenance, enhancement training and ongoing professional development. Induct and performance-manage staff, including overseeing Professional Development plans of Station Officers and Paramedics.

● Investigate patient complaints and staff concerns in consultation with the Zone Manager and oversee clinical reviews.

ACHIEVEMENTS
● Oversaw the re-location of new facilities to Coffs Harbour, involving cross-functional collaboration to achieve business
continuity and minimal impact to service delivery,

● Member of the Airport Security Committee, Local Emergency Management Committee and the No One Left Behind
community initiative.

● Instrumental to the Mid North Coast being named the highest performing sector of the organisation through the achievement of high clinical performance and governance accountability.

● Fostered a team-based and highly communicative work environment with minimal industrial disputes, workplace
grievances and community complaints.

Worked As Acting Executive Officer, Finance and Corporate Services at NSW Ambulance from August 2021 to October 2021
RESPONSIBILITIES
● Provided timely, accurate and reliable information to the Executive Director and managed and monitored reporting
requirements, involving ministerial correspondence and attending internal and external meetings.

● Prepared and researched regular reports and briefings primarily on operational and reform issues for stakeholders,
including the Chief Executive, Executive Leadership Team and Ministry of Health.

● Represented the Executive Director at conferences, working parties and committees.

● Liaised between NSW Ambulance and the Health Services Functional Area Coordinator (HSFAC) for notifications and incident management, including for major and significant events.

● Managed, monitored and reported on relevant Key Performance Indicators (KPIs).

ACHIEVEMENTS
● Provided input and contextualised proposed reforms and operational policy development, aided by the maintaining of strong networks and knowledge around progress of operational projects.

● Optimised the Directorate’s productivity through clear communication and the delineation of tasks and workload,
working closely and effectively with the Executive Assistant and Executive Director.

● Maintained high professionalism, tact, diplomacy, and confidentiality and security of information when dealing with sensitive or difficult situations, enquiries and complaints.